Harry and David

Troutdale provides a very indifferent location of Harry & David’s. Some of their items are priced horribly, capitalizing on their sentimental value as a company in this state. Many of their supposed innovations such as chocolate covered potato chips are done by the likes of Trader Joe’s for far less cost to the consumer. The selection is vast and their employees are friendly.
I went here to try it out after having seen their location in another state. The Thomas Kemper soda was just $ 1.29. I got two free truffles, both okay, but neither were inspiring. It isn’t worth going here from Portland.
Harry & David’s isn’t all that.

Harry and David. I seriously don’t know what’s going on with you. The quality of your product and the mediocre customer service is really upsetting. I have been a frequent customer for over 10 years and order variety of treats including gift baskets for my clients, gift towers for my friends and family. I also get the moose munch and other seasonal treats. In the past couple of years, I even have purchased fruits from your partner company Cushman’s Fruit Co, usually the Honeybells that are seasonal.
In the last couple of years, my family and friends have been receiving these gifts, and while I think they have been great, it turns out the fruits have been bad or spoiled, the gift tower chocolates are melted, the nuts and other items have been very average. Since they are gifts, they won’t complain, but recently I experienced it 1^st hand.
My good buddy knows, I’m a foodie and enjoy the good foods throughout the country. I first introduced him to harry and David back in college. The royal riviera pears were unbelievable. They were juicy and probably the most amazing fruits I’ve ever tasted. We seriously ate like 4 of them each. So he ordered me some as a gift and this is what I received. 4 out of the 6 pears were spoiled and inedible. Unacceptable. I decided to call and reach out to them, but was on hold for over 15 minutes before I hung up. Terrible customer service.

Overpriced, inferior products and delivery. Customer service is useless. Don’t know how they stay in business. Go elsewhere.

I just left there and had the worst experience ever. I have to admit everyone looks forward to having a little treat when they walk in. Treat are you kidding they didn’t even say hello or acknowledge me after I walked around for 20 minutes. Two employees and one customer at the cash register. Are you kidding me you can’t even acknowledge that there is one other person in there. I am totally disgusted

I needed to order 5 welcome baskets for new doctors at our hospital. The Friday before the new docs started, I found a ~$ 50 box I liked on the Harry and David website that had pears, apples, nuts, and cheese. I called the Troutdale store to order the boxes for pick-​up on Monday. The man I spoke with said the store doesn’t have everything the website has, and the site doesn’t have everything the store has. I said what do you have? Pears, the man replied. No other fruits. He went on to say we can come in on Monday, choose some items, and they can package them up and have all five ready to go within 30 — 60 minutes. Fine.
Monday one of our managers graciously agreed to go get the boxes for me. She called me from the store to say all the pears were overripe and mushy. We agreed she’d select some dried fruits and snacks that came to about $ 50 for each box instead. She did so, then was told it would be up to two hours before the boxes would be ready. She killed 90 minutes shopping, checked back at the store, and happily the boxes were ready. By the time she returned to the office, she’d been gone about 3.5 hours.
This would have been so much simpler if I was able to order, online or on the phone, exactly what we want ahead of time so they were ready for pick-​up Monday.
I’m giving 2 stars instead of 1 because the baskets ultimately really did look fantastic. We were proud to present them to our new doctors.

Royal Riviera pears… incredible & the only pear I will eat. We always got them at Christmas when we were young. It has become a tradition! 30 years later they are still my favorite!

Great gifts when you don’t know what to get. The box set are awesome something for everyone and the pears are so yummy. The coupon for $ 10 off was sweet to and the after christmas deals were amazing.

They have great deals here. The one near the California/​Oregon border is much bigger and nicer. This store has all the Harry an David basics where you can find a lot of fun presents for friends and family. That is what we did.
I had a little problem with the service though. We bought about $ 50 worth of gifts here and was satisfied. But then my husband went back and bought more chocolate gift sets and spent another $ 50. After he checked out, he received a $ 10 off $ 39 coupon. I was like, what the heck? Why didn’t he give me a coupon during my first visit and then when my husband went back again, use the $ 10 off coupon. I’m sure he cashier probably forgot. But I was annoyed so I went back to the store to ask for the $ 10 off since we were still at the outlets. The manager was with another customer and when the cashier asked him to process my transaction, he first lectured me that they usually don’t do returns with coupon if the coupon isn’t presented at the time of purchase (I would have, had I been given the first time the coupon). Then he ignored me for another 8 – 10 minutes. Taking his sweet time, he finally came back to help me. Throughout the refund process, he was kind of rude. It was such an unpleasant experience.

Treated myself and my family this year to some pears for Christmas. Wow I am hooked! I had to wait for it to ripen which I preferred. They were so juicy and sweet! I first tried the apples a few years back and I was blown away. These pears are like crack. They are so big and juicy! I’ve never had pears like these before. Yes they are a little expensive but they are worth the extra money. I highly recommend everyone try these at least once.

Terrific service! In defense of the previous poster’s comments regarding price, prices in the grocery store are outrageous, and the quality can be crummy. Harry & David has great quality. I was sent a Christmas gift, and the person sending it was assured (via e-​mail) that there were no peanuts. Moose Munch, unfortunately, now contains peanuts, so I couldn’t eat anything :(
I sent an e-​mail, and someone called right away. Just today I received a nice box of fruit and cheese from them as an apology. These days, some companies don’t even respond…

Same sentiments as Christine. We love to give H&D as gifts — the food is of top quality and the packaging is just as stunning in person as it is in the GORGEOUS full-​color catalog. But for the price? Well — the prices are steep.
You can get their good cheaper if you HAPPEN to live near a H&D Outlet store — there are a few of them across the nation.
But for a no-​fail holiday gift — H&D is a good choice. The summer fruits (Cherries, peaches — they call their Ore-​Gold — are so good.)
If you happen to love pears — theire are big and very juicy. Not mushy. So good.
And try the peach (Oregold Peach) jam — preserves. And Moose Munch. And they make a decent Baklava, too. (Very syrupy — but good.)

I love Harry and David. We stopped here because we are both big fans of the Harry and David products.
I’m giving it 4 stars instead of 5 simply because the prices are a bit much. The quality is definitely there, however, it seems a bit overpriced compared to many other stores with like items.
It won’t stop me from going back, however, my frequency may be determined by the number of dollars in my wallet.