PetSmart

Had a grooming appointment set for 9am Saturday. Got there and was told that there was no appointment on the books. Told me there was nothing that could be done and the earliest they could get me in would be the following Wednesday. Seemed very unorganized and uninterested. Not even an apology. Very disappointed and won’t be back.

Busy store. Hard to find close parking mainly because it is directly next to a Target. Staff is friendly.

The worst pet smart I have ever gone to. I have given it many chances due to the fact it is so close to my home. This store is so poorly stocked and managed. Never stocked or the stock has no oversight, which is weird for a pet store? I will never go their again. Waste of time and money.

I am usually a Petco shopper but my girlfriend was in the area of this location today so she went here for crickets instead. She purchased the crickets at 1:52 p.m. and by the time she arrived at a nearby business, roughly 15 minutes away in a fully air conditioned car, the crickets were dead. All of them. We have never had this problem before and were therefore rather upset. On the phone I spoke with a Preston who had said I could come get either a refund or exchange for new crickets. I responded by saying I would like new crickets. Upon arriving at the store I had decided that I would instead like a refund and to take my business back to Petco, where I had never had a problem. The young lady who I spoke to was rather rude and accusing of the situation. She implied that she was a manager yet wore no noticeable name tag. What kind of retail establishment doesn’t require management to wear name tags? Ultimately it is obvious that this location, and perhaps not the company itself, has some issues with their employees that need to be dealt with. I would suggest that people avoid this location for they obviously do not view customer service as a high priority.

Inaccurate information on website. No pet boarding

Our feline’s litter box quit working, so we needed a replacement. Those mechanical ones are expensive, let me tell you! We stopped here on a whim to see if we could find one that worked for us.
Given that we were looking for a specific type, we found JUST what we were looking for, but there really are only. 4 or so to choose from, and be warned these kind of litter boxes run from $ 125-​$ 210 depending on the options you need/​want.

So this was out pet store for the last six months… until recently.
When our pup started to grow, we got him a new collar at PetSmart. It was the store brand TopPaw and nothing special. Over the months we shop at this store to the tune of $ 100 a month.
Recently the collar broke so we went back to check out their so-​called no hassle return policy. What a hassle.
First, we were told by two managers that they could not find our receipt in the system… even though we only got our puppy this spring. The managers claimed that they weren’t from PetSmart even though it was there store brand. Even if it came from another retailer, their no hassle return supposedly covers that too.
I called the store and spoke with the store manager, Nicole. She had no customer service skills and also claimed that it wasn’t their collar even though she never saw it. She was very rude and dismissive… surprising since we spend so much there and we were having an issue with a $ 7 store brand collar.
After several calls to corporate with nobody answering or returning calls, my wife got frustrated and went back to the store. She came across a different manager that immediately recognized the collar as a store brand. She exchanged it for an identical item as expected.
This was such a hassle over an inexpensive collar… terrible customer service from the store and corporate… I’ll take my $ 100 a month to Petco or PetSupermarket.

Not a huge fan of large chain pet stores but these guys are pretty good for sales and veterinary experiences I had. Lots of products to choose from when my normal store is too far to make it that day. Not my first choice but it’s easy and they have employees who have made good suggestions. Vet I used in a pinch was good and I was quite pleased. Very friendly and good with my kitty whom had just been rescued and had an injury.

With a name like Petsmart. one would think this place sells Jetpacks. WRONG. Hoverboards?.. NOPE. Apparently they only sell Everything needed by domesticated companion animals.
Psssh. well it just so happens I have two dogs. Dog food? Check. Dog treats? ShoNuf. Anything a dog could ever want? Yep. This place is great for pet supplies!
If you have cats. fish. reptiles. birds. hamster-​like creatures? They have those buggers covered too.
I know they offer other services as well: Vet, grooming, training. but Ive never used said services so I can not provide you with my oodles of insight.
Ive actually shopped here for years and love it. They always have what I need for my pups. They also have a charity that helps pets everywhere. so Ill forgive them for not carrying hoverboards… for now.

I was getting som fish but girl did not know Jack, my 4 year old can give better advise. And she was «specialist»! You got to be kidding me.