Lowe’s Home Improvement

Nice store, like the nursery, shop there all the time, it’s waaay better than Home Depot, prices a bit chipper, bigger selection of plants and stuff, but their service is horrible not friendly at all (at least the store at Trevose Pa, the cashiers even worse never seen so miserable and rude people anywhere in customer service field?! Was applied for Lowes credit card it took almost 3 hours, and I’m not kidding, so placed an order for delivery it supposed to be on Monday morning, but they had some kind of problems with delivery man (really-​not serious at all! We had contractors working on a project in the house who need to get paid but they couldn’t do anything because the delivery never came up), so my husband had to go and pick up stuff himself, service sucks! The selection of products are great though.

I used to frequent Home Depot more often, but then I realized how much friendlier the customer service is at Lowe’s. At least this location has a well laid out store and friendly associates. Susan is the best! She knew exactly what I was looking for. She walked all the way across the store to make sure my mom and I were able to find the part we were looking for. Then we were looking for a part for our toilet, and she made sure to check the stock since there weren’t any on the shelves. She also let us know that some seasonal items were marked down recently. Susan goes above and beyond, super helpful and nice. This is what makes a difference in a shopping experience. We left the store with a cart full! Also, it seems that the prices are less at Lowe’s. Was looking for a TV mount for a 70-​incher and it was about 30 $ less for the same style! Definitely going to Lowe’s again for their customer service and to check out what’s on sale!

This lowes has everything your normal store has so I don’t consider that part of the review. The staff are nice too, so that gets the some props.
The two star review is for this place’s whacked out store layout.
You can go in one of two entrances on either side of the building, but the only exit is up the middle, pretty far from anywhere you end up parking. I don’t even care about walking, but no part of this is friendly.
I get it, we live in the city and therefor, if you’re going to put a store here, you want only one exit to prevent stealing. Maybe you even anticipate armed robberies and this layout is part of it. I don’t really know.
But I know trying to leave this place after buying stuff from them to keep them in business, you’re herded into an 8-​foot wide exit so they can watch you like the trash you are. None of the suburban lowes stores look like this and I personally take it as somewhat of an insult.

I’m always weary of the bigger chain stores like Home Depot and Lowe’s, and for good reason. When I stopped by this Lowes location two weeks ago, I was simply looking for assistance with building my patio. However, I had to ask three separate times (and three separate people) for assistance. It shouldn’t be that difficult to answer a customer’s question or at least tell the customer that you’ll be with them in a moment or so. Nope. Never happened. So, unfortunately this review has little to do with actual Lowe products and more to do with a lack of customer service.

I needed a copy of a receipt for a purchase I made at Lowe’s for a warranty claim with Jacuzzi. After obtaining the receipt online at
«MyLowes», I starting to view all of my previous purchases, and thought back to 4÷12÷14, when checking out I informed the cashier that I was retired military and showed her my I.D. for the 10% discount. This cashier informed me that just that week Lowe’s had stopped giving the discount to veterans, that it was now for active duty military only, and did not give me a discount. So today, looking back I noticed a purchase I made on 9÷20÷12, a cash purchase for $ 2,304.62 and again at the time of the sale I presented my retired military I.D. for the discount, but at that time she viewed the I.D. and assumed she took off the 10% discount from my purchase. I see now that she never gave me the discount. I strongly believe that it was the same cashier, and I don’t know why she would not honor Lowe’s policies towards veterans, but it’s not fair or right for this one individual to take it upon herself to change the rules of Lowe’s. She knew what she was doing because she made a point to tell me that her soon to be son-​in-​law just joined the military. I wonder if «Home Depot» customers have this type of problem, as I have been a very loyal Lowe’s customer. I contacted Lowe’s headquarters via their website and after 4 days someone for this Lowe’s contacted me, then a week after that they refunded me the 10% ($ 20.29) from the latest purchase 4÷12÷14, stating the $ 2304.62 was too long ago and it was no longer in their system. I was able to locate every purchase I’ve made and used my «MyLowes» card, why couldn’t they?!
Do this Lowe’s not like Veterans?

We bought a vanity to be installed while we were on vacation. The contractor waited almost 2 hours for them to find it, on the clock.
The vanity is such poor quality that the doors do not match the rest of the cabinet. I called them and they told me to take the doors off and bring them in and they would try to match them up, more hassel but could be better than having to pay the contractor to tear out and re-​install a new vanity. NOT! We took the doors there but the two cabinets that the salesman opened for me had worse looking doors than the ones we brought back. I can not believe that Lowe’s could stand behind such junk. It is their brand. Now my choice is to live with a miss matched cabinet or spend a ton more money on upgrading and installation of another vanity. I am sorry that I ever purchased anything at Lowe’s and have learned a hard lesson. Go to a more reputable store and definitely open the box b/‘f you take any wood product home from Lowe’s.

Even though I feel it’s important to patronize and support small local hardware stores, I’m still a fan of big box home improvement centers. You’ll often find me in either one of the two nationwide centers.
While I find Homer to be more-​convenient based on their locations, I always enjoy an occasional visit to Lowe’s Home Improvement Center. This review is for the location in the Hamilton Marketplace in Hamilton, NJ. The footprint of most stores in this chain are similar, but the manager controls layout of many items within the store.
This Lowe’s is clean and well-​stocked. I find the selection of merchandise to be much wider than «the other» big box. It also seems that they have more store associates to help you with questions and product selection.
I found what I came for easily and was quickly on my way to visit other stores in the shopping center. If you’re ever in the area, do yourself a favor and check it out.

Their selection doesn’t seem to be as good as it used to be. Items aren’t that easy to find. Every time I go with my husband we end up wandering around just to find what we are looking for.

You can NEVER find a flat bed or a lorry when you need one and the staff never seems to know where everything is! Walking back and forth and back again through that store isn’t really that much fun. The staff is NICE but are never around when you need them and worse, completely misdirect you when you can find them.

As far as home improvement wear houses fair I have always fancied Lowes rather than Home Dept for a variety of reasons (to long to list here) but that love attraction was severely compromised two days ago. So much so that I will never set foot in the Lowes of Trevose again. Even if it means driving to Home Depot in Plymouth Meeting to get a light bulb.
In a nut shell I had 28 various keys cut & then put my masters back in the plastic bag that they were brought in with & went to check out.
At the register the cashier counted the keys & when she was finished took my bag of masters out of my hand w/​o asking & placed it on the other side of the counter away from me. I said «what’s up?» & was given the 1 sec finger gesture & then she called hardware & asked how many keys they had cut for me. Fair enough I thought, the cashier is covering her bases & it wasn’t a big deal.
That was not the case however. After hardware confirmed the # of keys was the same as was written on the envelope that contained the keys & the same # that said chasier had counted in the 1^st place the cashier was not satisfied & untied my bag of masters & milled through it further suggesting to me that she was looking to see how many keys I had stolen.
By that time I had had enough of this b.s. & wasn’t going to be treated any further like some two bit thief & canceled the transaction due to a «lack of money.» I don’t work for Lowes & to have to stand there for ten minutes & endure TSA style seizures & searches of my belongings & still have to pay them was beyond what I could comprehend.
I promptly had the money returned to my gift card & extra cash handed back & left the whole kit & caboodle there for Lowes to eat.
To put it mildly I do not appreciate being accused of stealing keys especially if I go through the trouble to check out in the first place.
If I was going to steal keys Miss. Cashier I sure as hell wouldn’t check any of them out & just dump them into a shop vac box or some other sealed container before check out like everyone else & not give a crap about it.
However, since I did endure the retail process & had that many keys cut & then go to check out it really pissed me off to have the bag of masters snatched out of my hand & searched w/​o asking.
It sucks for Lowes because the following day I blew $ 380.00 @ Home Depot & the only mention of my bag of masters was the manager who said jokingly, «you can’t return Lowes merchandise at Home Depot.»
Take a lesson in loss prevention from Home Depot Lowes. & that is don’t have your $ 9.00 an hour cashiers cost you a near $ 400.00 sale by over scrutinizing a couple keys & insult a valued customer.

I love this Lowes location. When Hurricane Sandy hit, the employees took amazing care of me. I panicked when my whole family in NJ at the shore were hit badly and the folks at lowes were so compassionate and knowledgable.

Excellent service great store. This location has a lot more of a selection for planning bath. Kali, was very helpful and held the product we were waiting for. Just an excellent all around guy.

Located out of the way with some figuring out to get to, this Lowes is just like any other with less people (other customers) to deal with. Bright and clean, I’ve never had a problem here.

The store where you can find almost anything you need for your home or garden. So much better than Home Depot (even though Lowe’s copied their idea), still they did it better! Clean, organized, wide varieties, huge isles. Carpets to flowers to large or small appliances, hardware, wood and all at competitive pricing.
I like Lowe’s.