Faulkner Toyota Trevose

Greg Koldhoff has been my service advisor for many years. I trust him with my car. Based on my experience with Greg, I have recommended Faulkner Toyota to my father and my brother, both of whom purchased cars from Faulkner Toyota. They also have their vehicles serviced at Faulkner!

Always a pleasant buying or leasing experience here at Faulkner. We just traded our current leased RAV 4 for a RAV 4 hybrid — going «green!»
Bruce here really took care of us and was so nice in addition! We are happy here!

This was our second time using Faulkner Toyota and working with Jason Brown and I can honestly say I will be going back again! Thank you Jason for helping me get into another great vehicle :-)

This was my first time ever leasing a brand new car (I previously drove a 98 Lexus) so all of the options were a bit overwhelming. I am someone who loves style and luxury and when you can get that at an amazing price what more could you ask for? I visited many different brand dealerships and Toyota was by far the best in all areas, especially customer service. My salesman Michael Villari was so helpful in helping me find the right car and was very accommodating. My father is sick from chemo treatments and his day to day ability to leave the house depends on how he feels that day. Mike was very polite and understanding when I canceled on him on three separate occasions because of my dads illness. Eventually I did come in with my mom (who was also blown away by the car and the deal) and purchased it that day! They really do go above and beyond for the customers here, I felt as if I was surrounded by friends. If you’re not a fan of that pushy salesman stereotype I really recommend coming here for your new car. I’ve really never been this happy with service as any type of venue!

Well when I first walked in the test drive a 2015 Prius… Everything was happy and dandy. I liked the car was not crazy about the price but that was negotiable.
I decided to have them see what my car was worth for a trade in. It was a Vw eos with only 60,000 miles… Great car v6 all the perks for a 2008. I know blue book it’s 12,000 trade in… Yeah… Well they offered me 8,000 … I left feeling sore from that good screw I got. Never will I deal with them. Oh yeah… Thanks a lot Tim!

It was convenient to make an appointment and drop off my vehicle. Faulkner called me as soon as they were finished with my truck, which was done on time and they completed everything as promised. Thank you!

Great experience today. Went in to look at a used GMC Acadia for the wife. We just wanted to test drive and maybe buy if the price was right. Smooth negotiations. Dealt with Stuart In sales and he was 100% professional. We didn’t have time to play games with the back and forth. I did my own research and told him where we stood and we hammered out a deal quickly. We drove out with our new car and everyone was happy, especially the wife.

I gotta say… I was here once and had one great experience…
Irish Pat Donnelly ask for him. Went here in a whim to see if i could find something that would work for both my budget and my needs. Behold a Toyota. I had a great experience and Pat really helped me get the best deal i could get and even beat KBB by 700 dollars on a car valued 1,300 dollars over KBB according to CarFAX. I’m very pleased. I will be back soon! I’m sure not too soon though…

This dealership is full of lies. I was suppose to be sent a refund check for 37.84. And was sent a check for 25 $. I called and was advised it would be handled. I advised deb that I would call back when I get out of work… no answer. called back transfered to Kathy or Kathryn and left a message… no return call. I was transfered to finance and left a message. Looks like I will be going up there with the police tomorrow for the rest of my refund check.

I thought long and hard about writing a negative review, but this place earned it. I went in to buy a 15 Tacoma. I ended up buying a demo that was used by their used car manager. That was my first mistake. That guy must have beat the heck out of this thing. The alignment was off, but I figured it wasn’t a big deal. I took it into their service department, they «fixed» it and I went on my way. No sooner did I leave the lot, when I noticed the problem wasn’t fixed. So I brought it back. I was met by the assistant service manager who told me he wouldn’t have time to look at it because I didn’t have an appointment. After asking to see the service manager, because I just bought the truck a few days ago, a spot opened for me. The manager drove my truck and acknowledged that the truck was STILL wrong. I left the truck overnight, and picked it up the next day. Surprise, surprise… still not fixed. I then took it to a Sears Auto. They showed me exactly how off the truck is and explained that those numbers usually mean there is something bent. Best way to find out is to put it on a frame rack. I bring all of this info back to Faulkner, but get stonewalled by their «customer relations» woman. Who’s nothing more than the secretary for the service manager. They wouldn’t let me talk to the GM, sales manager, or the guy who used my truck as a demo. The service manager refused to but it on a frame rack and said he’s never had to do that to align a vehicle. By this time, I tell the dealer and corporate, that I just want a new truck. I’ve only owned it for a week. The service manager tells me «that isn’t happening». Next day, I hear from a sales manager. He tells me that if I want a new truck, there will be financial losses that I will have to absorb. The dealer wants me to just keep bringing it back so that their techs can keep trying to get it right. It’s been in the shop three times, so why wasn’t it fixed right the first time? So now since the dealer has washed their hands with it, and Toyota has been no help. The only next step is legal counsel and maybe calling fox 29, nbc 10 and cbs 3. Me being a disabled Air Force veteran, I’m sure they’ll love to hear how I’ve been mistreated. UPDATE… discovered today that my rear headrests are BACKWARDS! They are jammed in and can’t be removed. The only way to fix it, is to break the clips that hold them in and replace them. Needless to say, I’ll be letting Team Toyota handle it. NOT FAULKNER!

I was recently hear I say few months ago. To look at few Toyota’s. Alot to say about Toyota Faulkner. I was very fishy by getting a car off a dealers lot because of how many dealers know how to get you. But when I arrived at Faulkner Toyota, I was looking around for a good 30 min till someone came out. Yes some people might not like that but I do. I’m a person that hates to be followed around when I’m looking.
When Michael Steinberg the salesman came out. He ask what I was looking for and I told him what kind of of car. he showed me a few and ask me if I need any help, hear is his card, and he will be inside. Such a nice guy. Great salesman to deal with if you are looking to get a new vehicle. So desided look around alittle more left and was back the next day. Looked at Toyota corolla Michael Steinberg gave me keys told me to take it for a drive. Desided it was what I like. And after 4 hours I was on my way.
As for buying cars I would deal with them again. Nice ppl to deal with.
As for service I don’t know because I have not been there to get the car serviced yet. But will be sure to update this when I do. And hope that goes smooth just as the day of getting the car.

Customer service is poor. Tried to lease a $ 50K company truck but they could not answer a lease question which I was suprised that the finance manager could not provide. Instead, sent me out the door with an 1 – 800 number to Toyota Financial Services for me to call to ask my lease question.
First of all, you don’t walk a customer out the door with an 1 – 800 number to call. Secondly, the phone number they provided I could not get a person on the line unless I was an account holder. I tried calling the dealership multiple times with no avail to get the sales guy on the line (Mike DeGuida) and no luck gettting through to the finance manager and finance director.
This is no way to do business. Sufficed to say, another dealership will be recieving my business.
Buyers beware!

Salesman Mike Steinberg is the man…
Toyota Camry xse was the plan…
He went out of his way to get me the ride I wanted… Keep up the great work

My GF and I spent hours and hours searching the internet and finally found the car we wanted, but it was 2 hours away! I called Faulkner, and was immediately put at ease by the professionalism, and respect I was given over the phone. The deanship worked with me over the internet, and phone to get the paperwork completed, and everything ready to go. Ask for PAUL he was SUPER helpful as well as the finance manger, they offered me a great rate, and gave me top dollar for me trade (and free coffee and doughnuts) They explained every feature, answered my questions, and have a bright well equipped dealership. They way buying a car SHOULD be every time.

Came here for service and to get an estimate for my guys car. Unfortunately someone hit his car while it was parked and cracked the tail light. We called the insurance company and was referred here to get the estimate.
Walked into the office and approached the receptionists desk. She was on the phone seemingly busy but didn’t even put a finger up or mouth the words «Be right with you». By the way she was dressed, she didnt even look like she worked in an office at all. I mean ive heard of casual Friday, but she looked like she was headed to a baseball game or coming from the gym. From my end, it sounded like a business call slowly turning into a personal call which I found to be a bit rude and definitely unprofessional. Stood there for another two or three minutes then was greeted by an representative
Who was friendly and happy to help us get the claim process started. He reviewed our policy numbers, paperwork and said it’d take about 30 minutes to complete the estimate. Half-​hour later we received the estimate. The receptionist left a bad taste in my mouth but the guy helping us turned that around. BTW the receptionist finally finished her phone call then asked if we were being helped.

Bought a BMW 335i Convertible 52,000 miles. My wife spoke with them on the phone prior to us driving 2.5 hours to see the car and the sales person said that there was room on the car to negotiate. We arrive to look at the car they had it inside the service center so we could see it which was nice. However the front fog light was not working when we asked about this we were told it would not be a big deal and they would take $ 200 off the price so we could pay to have it fixed.
We then took it for a test drive car was in decent overall shape interior was a 10 minus a small tear in the passenger seat not a big deal for a used car. The exterior was a 8 only issues were from the previous owner scrapping the underside of the rear bumber multiple times and there was some cheap repair work done probably by them prior to trading it in. The car had also had all of the service work done and they had the service history and car fax available. At this time due to the light issue we asked him about the car passing inspection and he assured us that every used car he has ever sold had passed inspection.
After we drove the car the sales person tried to say they could not negotiate at all we told him we needed a $ 1,000 off plus the $ 200 for the repair. he then went back to talk to the manager and said I got the $ 1,000 off done for you. We then went to sign the paper work and he had tried to take away the $ 200 for the repair that needed to be made. Very underhanded but we caught it, this was a very frustrating and almost caused us to leave.
The next day I took the car to our mechanic who works on my cars, my businesses cars, and my employees cars. Well the rotors had been over turned past spec meaning the car did not pass inspection. Faulkner Toyota then contacted my wife to ask about her experience and she let them know about the issue we have not heard anything back! The light was a cheap repair, however our total bill was almost $ 500 bucks so $ 300 with the $ 200 dollar credit they tried to scam us out of. Do not buy a car from here without taking it to a trusted shop to be looked at.

DO NOT USE FOR SERVICE. I go in for an afternoon drop off for oil change and they lose my keys. They say they must be in the car but I have smart key technology in my vehicle which would prevent this from happening. They did give me the oil change for free and gave me a crappy Yaris to get home to retrieve my spare keys for the next day. I checked the car the next morning and did not see the keys under the seat where they end up saying they found them. They called me later in the morning to say they found my keys which I did not see in my car. I had my house keys on the key ring. Something seems fishy here and this was a big inconvenience. Would you trust a service person who looses your keys? DO NOT GO HERE FOR SERVICE!

This was my first real car buying experience (I am choosing to forget a horrible used car cash purchase many years ago that will not be elaborated upon) and I was a bit nervous, but came in feeling well-​prepared and had a clear mission in mind. I live in South Philly, so I really wanted a small car, preferably a hatch back. I had an ideal car in mind that was out of my price range, but then I saw a 2009 VW Rabbit on Faulkner’s website with only 40,000 mile and it was miraculously just under my max price range.
To Faulkner we went! My boyfriend and I were handed off to a very personable and friendly fellow named Joe and he was the opposite of the stereotypical pushy car salesman. We took the car for a test drive, gave it the good look over, and I was loving every bit of it. I knew it was the car for me so we snapped it right up before another person could test drive it (we found her waiting and asking us some nosy questions when we came back. No way, lady! This little beauty is all mine.)
The price we got was extremely fair, and they were even able to get me a much better financing deal than I had brought with me– half the interest rate, all other terms the same, and with a bank I already do business with. The car has been running like a dream and I’m looking forward to doing more business with Faulkner in the future for all my service and maintenance needs. It helps that they’re only a few miles from my office!
We were in and out in under 3 hours. Not too shabby.