Princeton Tec

I have a Princeton Tec Headlamp I purchased about a year ago, I recently had a problem with it after I left it in storage for a few months with batteries in it (not very smart) I contacted PTec and spoke with Pam, she helped me 100 and it was probably the best customer service I’ve ever dealt with about a return, I just found out my new headlamp is on its way back to me now with no charge. I will be a future customer of this company plus its made in America.

This company has an insert in the dive light that states do not return to retailer contact our warranty department. I did just that over a month ago. I am still the proud owner (not) of a Princeton Tec ultimate dive set dive lights (paper weight). There are 3 lights in the set and none of them work from the start. The extra bulbs that are supposed to be in the set are not there. The main light, shockwave II, om works on one setting. The Eco flare and the Torrent don’t work at all. I contacted Pam at the warranty department and she is no help at all. The inset I referred to earlier is a joke, they are trying to avoid covering their product warranty and are referring me back to the store of purchase. I live in Hawaii and am in San Diego for business related matters. I tried to resolve the is due while in San Diego but like I said, Pam is absolutely useless. I’ve email the warrant company telling them that I would be returning to Hawaii in a couple weeks and I would like the issue resolved while I was still there. Now back in Hawaii, they want me to deal with the retailer in San Diego. Bottom line, thus product and I’m sure at this point, many other of their product is crap. Don’t waste your hard earned money on this companies equipment, and definitely don’t waste your time and frustration on contacting then for support.
BUYER BEWARE!!!