Mercer Ace Hardware

This is more of a modern version of the old hardware store. This store is conveniently located on the other side of town away from the big box stores.
I take any screens that need to be repaired to Ace Hardware. They offer several options including pet proof screens.
I often come here when I need small numbers of screws or bolts. You are always greeted by someone when you enter the store. This place is small but still carries a wide variety of items. It was very convenient when I was working because I could stop either on my way to work or my way home. This is also a family owned business along with Yardville Supply and another store in Princeton.

Mercer Ace Hardware is now called, «Smith’s Ace Hardware.» It is no longer at the corner of the very long Mercerville Shopping Center, but has moved several doors down in the same complex.
The space was larger than expected when I walked in this week for the first time. Plenty big enough to inventory almost everything a DIY expert could hope for. Prices are higher than the big boxes out on the highway or down the road, but there is something to be said for convenience. The main difference aside from price, is the cramped sense of space as compared to the larger warehouse stores. As a result, the experience did not move me to explore the universe of tools, as often happens at the big boys.
Still, I found the toilet flapper I needed for one bathroom, and the new toilet seat for another. They will be on my «Honey Do» list this weekend.
That oval seat can’t be returned once opened. Be sure you know the right size before you buy.

ACE Hardware is simply the worst place for casual home DIY guys to go and should come with a big red sign outside saying:
«Caveat Emptor: ACE do not accept open-​box returns»
That might not matter to you for someone buying a small item like a nail etc, but when you get larger items you are screwed if theres a problem or you got the wrong thing! This policy is unique to ACE and due to their «mom and pop» operational style. Its also a HUGE problem for the casual DIY guy who isn’t sure on what or the quantities he needs to get his/​her job done.
You can see scare stories all over the internet.
Do note that both of the big box guys have no issue accepting open box returns but ACE have a sign in their store with weasle words which they’ll point to if you try and make a return.
But who looks at that sign when your going to buy something, you assume they’ll have the same policy as their rivals. This is why most people go to ACE a few times, then get burned once (like me) and never return.
Emails to their customer service mailbox bounce undeliverable — try it for yourself.
Bottomline: ACE is OK if you’re in a pinch or need something small and understand what you’re getting into and the risks, but generally avoid for anything over $ 20 or where you’re not sure what you need or the quantities — in that case you’re just buying yourself trouble at ACE.

I thought for a moment whether This Ace location deserved 4or 5 stars. Then I remembered a bad storm this area got hit with a few years ago. I was without power (it stayed out for a week) and had a pretty bad plumbing emergency. I came here to buy something that I hoped would be a temporary fix. While I was explaining my predicament an associate offered me the use of their phone. The call took longer than I thought and they were very understanding. This is the kind of customer service I’ve come to expect here. It amazes me that in such a small store you can find almost anything you need for your home repairs and maintenance. The larger box hardware stores are much farther away from me, but no matter. Most times I can get what I need here. 5 Aces.

Great little hardware store… We moved in «around the corner» and decided to go there when we needed something fast for a project we were working on. As many other reviews say, we were quickly won over… The staff is so pleasant and so helpful, that it’s now our go-​to place!

This is our go-​to hardware store, and not because it is closer to us than Lowe’s & Home Depot, although that is helpful. The staff is very knowledgeable about their inventory and they give my husband good advice when he asks for it. We are almost always greeted upon arrival and there is always someone able to assist when we need it. We will be moving soon, but this will still be our go-​to hardware store thanks to the professional and courteous staff.

I enjoy going to this store and the help is very pleasant and kind they help me figure out the parts I needed to make my pug her own wheel chair they were very knowledgeable

This is the place to go for any DIY project or home repair. Forget the big store chains. They greet you when you come in and direct you to where you need to go. No getting lost in this store because there’s no one around to help. Great selection of supplies. Easy in and out. Quick and friendly check out service.

Great customer service. Every time I come here, within 30 secs of entering the store there’s always an employee asking if I need help, and they always point me in the right direction. Definitely worth the trip.

I find myself going here more and more. On the weekend when I am doing chores around the house and I need to visit a hardware store I have been changing my pattern from Home Depot to here. I find that they have what I need and I can get in and out of the place fast. The quality of the goods also seems to be a tad better then the Depot. Plus the staff his plenty for some extra advise.

I was very pleasantly surprised by this place. I was thinking it was some crappy little hardware shop but now I’d much rather come here than a Home Depot. They have all of the same products but without that icky corporate feel overpowering the store. All of the staff was very helpful.

This place is great! They always have what I need, there’s always an employee right there to direct you if you can’t find something, the store isn’t 10 miles long so you can get in and out quickly, and there is never a line at the register. Super convenient and easy!