Enterprise Rent-A-Car

My first time getting and using a rental car went off without a hitch!
Enterprise picked me up at 7:30 in the morning, drove me to the rental facility, let me pick which car I wanted, and sent me on my way. The car I drove was a Chevy Malibu, which I hated at first but then grew on me immensely. I think I just wasn’t used to the very technologically advanced interior, but once I found that the car had XM radio, I was content.
The day after I picked up the car I got a courtesy call from LaToya, asking if everything was OK and if I liked the car. Overall it car was clean, drove well, and was comparable to the car that I drive regularly. I had the Chevy for a three days, and when I was done with it I just drove it back and then Kianna (sorry if I butchered your name!) drove me to my auto body place to pick up my car.
Who knew renting a car could be so incredibly painless? A+ for their service.

I needed a rental car while waiting for my car to be a serviced at Murphy Ford. I drive a Lincoln and they brought me a 2 door Fiat. In their defense they didn’t know what kind of car I normally drive. However when I expressed to the employee Andy that I didn’t feel safe or comfortable in a car so small he told «well this is all I have to offer.» He did not call his location nor did he try and accommodate me. In fact he told me «I can’t go to another location, I don’t have time.» Even though this is his job. Nevertheless I said I would drive by the Media location and exchange the car on the way to work. He then called his boss at the office to make sure that was ok. (He was willing to call the office when I offered to do the leg work) I was willing to take this clown-​car death trap to exchange it myself at another location. I asked him to call the Media location to confirm I was coming and let them know. He said «yea ill do it later today» and proceeded to open the Fiat doors to rush me out. The car itself had stains on the seat, loud rap music was blaring through the speakers and it smelled bad. I again asked him to please call the media location as I did not feel comfortable driving this car, however, this is when he raised his voice and told me to «stop being rude and dont take your day out on me.» At this point I ripped up my contract and went back inside and called a ride. Andy was both unprofessional and rude. Especially for a job that requires him to merely drop off cars and facilitate paperwork, The cornerstone of his job is customer service and he could not do that. I am severely disappointed with enterprise I would not recommend it to anyone and if you’re getting your car serviced at Murphy Ford arrange your own transportation. Horrible experience.

Very friendly staff, previous day confirmation, and operates like a family business.
The problem was the Chrysler 200 I rented. Their cars were at another location so it take over twenty minutes to get the car. The car had a heavy smoker in it previously. After driving it for about 40 miles, the brake light came on Intermittently. I took it back the next day however, the staff didn’t care to check it out. They did offer to change it for another vehicle, however, I didn’t want to wait for deliver. I was offered a free upgrade at my next rental.

Needed a last minute rental, Patrick accommodate everything I needed instantly and we were on the road in minutes.
Jetta was immaculate. Bring new. All the bells and whistles. Great rate. Couldn’t have been better!!!