Tracy Urgent Care

Only come here if you do not care about your health. Front desk is very rude as stated by other reviewers. I went in because I was too sick to drive to my real doctor at Palo Alto medical foundation in Dublin. I went here and explain to the doctor that I might have bronchitis because I have had it before and symptoms are identical. He got offended and said do not try to self diagnose yourself. He then prescribed me something and sent me on my way. I stayed on those meds for two weeks and my sickness was getting worse. I finally went my own doctor and he looked at the medication prescribed to me and said that this does not have anything to do with your sickness. You have bronchitis. He prescribed me new medicine and I started feeling better within a few days. Worst practicing doctors I have ever encountered.

I love this place. They are very caring and it’s easy to get an appointment or being seen as a walk in. Of course the wait is long when you come in as a walk in so don’t be surprised about that. Dr. Grewal is great and I’ve seen one other doctor who has also been good to work with. The front desk ladies are very pleasant and are always helpful when I call. The nurses are very nice as well. Keep up the good work folks!

I give this place 0 stars, I’ve gone to this place of care 2x and the front desk girls are always extremely rude, or pushy, or just completely stupid. The doctor also seems quite lazy, I understand it’s an urgent care but she seems to care more about the money over actually treating her patients. This place is a joke, if you have ins I highly recommend either going to another urgent care or going to the ER.

Horrible service. Will not be coming here again. The doctor didn’t even examine me, ask for my symptoms, or approach me with a professional attitude. He was in and out of my room within 1 minute and didn’t want to hear what I had to say regarding my illness. He acted as if my illness didn’t exist and made a huge deal over me asking for a doctors note to show that I had been here. It was over pink eye, and I had stated that I have been exposed to it and had transferred it to my other coworkers. He kept saying «Well I don’t see anything.» Like you can see everything standing 6 feet away from me, and without even actually looking at it up close? Not to mention that I had a crap load of eye drops in my eye to diminish the red so that I could work without anyone noticing. Meanwhile my eye is leaking again and is even more red than before by the end of the day. I have been here maybe 3 times in the last couple of years and have never been treated that way before. But it was enough to make me never come back. Next time I will wait for my real doctor to come back from out of town, so I can be treated by someone who actually knows what they’re doing.

I had to put 1 star to write this review, otherwise it’d be 0 stars. Stepped in the clinic @8am. Heard the ladies personal conversation over ten minutes and my husband and I were saying «hello» in a loud enough voice so you can hear in the next room. I was hoping they’d get a clue that a customer was here. Finally after ten minutes this lady with a nose piercing walks up, we ask her for the procedure on what to do and she told us. That’s great. But with lack of enthusiasm to help a possible client and attitude as «how dear they interrupt my convo», didn’t make it to even seeing the doctor. Shitty up front service & I will not recommend this place. It’s an accident that I even walked into this place. Just do yourself a favor and go to the next building– you’ll get someone right away.

The ladies up at the front were nice. I know the past reviews said that they were rude but while waiting to get into the room I never heard anyone complain. I would rather wait here then the ER. I am glad there is another place to come when my doctors is out of the office. The doctor was nice as well.

Absolutely amazing care. Dr. Grewal reaaly takes the extra time to go over your concerns and very compassionate. He has an extremely busy office and never makes you feel like just a number. I have recently transfered all my medical records to him. I for sure want him as my primary care physician. My husband sees his colleague Dr. Ali and received the same great care. I will be definitely referring all of my friends and family to him

Went there few months ago on Saturday for ear wax wash. After more than 30 minutes neither the PA or CNA were able to clear the wax and they poked my ears given the impression they did not know how to do it. The PA insisted all was cleared and I have to go and see my regular doctor later on to have it fixed. PA hardly say hi and did not seem to appreciate my business as I have a good PPO. Made me feel like she was doing it for free.

Worst service I have even dealt with. We sat there for an hour before they told us that they could not verify our insurance since it was a Sunday. They told me that I need to pay $ 60.00 to see the Dr or come back during the week. I have a $ 35.00 copay but they would not take that. I called today to have them call the insurance company and they said they would try to get to it. They told me to call Debbie to get my refund. Well first off the lady answered the phone and sounded like she hated her job as much as I hated going there. We have had the same insurance for almost 2 years. My husband was there in March with the same insurance and they should have the same one still on file but still made me pay the $ 60.00. So when I spoke to Debbie she told me that she is not the one to give refunds and that I would need to now call Donna. But of course Donna is not in today. I was told that the front desk will need to call the insurance, then it goes across Debbie’s desk and then to Donna. And it is up to the bookkeeper to do the refund on her own time. Funny how they are so quick to take them money but not give it back. When I told Debbie that they have horrible service she said that was not going to help me. I was in the middle of telling her that I will just call my bank and dispute the $ 25.00 difference she hung up on me. I am a manager and if any of my sales staff hung up on a customer they would be fired. This just shows that little Miss Debbie doesn’t have customer service skills and the easy way out for her was to hang up. Worst place I have ever been. Will never go back there. They will not see another penny from me. Take these reviews seriously and if you can wait to see your regular Dr. DO IT!!!

Horrible Experience! I read all the reviews but figured «it can’t be that bad, right!?!» I come in, the receptionist says sign the list and we’ll call you. I wait for an hour and a half and notice that people that signed after me are getting called… I go up and ask why I hadn’t been called. She says oh, where were you sitting??? 5 feet away… Oh, ok sir. Do you have your paperwork filled out? No, I was never given any paperwork!?! She replies oh, you should have. Here ya go. I filled out paperwork, 2 other people go in. I go back up and ask for an update. She says that they’re having problems validating my insurance, how long have I been with them? 5 years. I asked, can you call the # on the back of the card. Everything should be AOK!?! She says no, that’s the last thing we do… 2 more people get called. 2 hrs and 30m in… Called up to desk. Validated insurance!?! What was the problem while 4 people have got seen? No answer. Now sitting 20m and no call. 3 hours, 15m and counting. Avoid this place people, trust me. Worst waiting experience ever, at my wits end.

I know it is Sunday… but when someone limps in before close and the MA’s ignore the patient and throw out the garbage without really showing any care or consideration. .then your mission statement is screwed up when the clock is more important than patient care! Your hours are posted til 1pm… your people depart early…

I called to get an appointment and was told there were none but to get there about 2 and I would be seen at 2:30. Not the case. I was just happy to be seen and have my issue confirmed and get an RX. Unfortunately when I finished the RX I was still having symptoms and called to have the doctor reissue the RX. The doctor or person who took my call didn’t even have the courtesy to return my call. I saw my personal doctor and got it handled but as a resident of Tracy, I would not venture back to this establishment. It appears all they care about is the money. I have a 20.00 co pay and they charged me 40 with no explanation.

Horrible receptionist!!! They are all very rude and it seems like they don’t know how to do their job. Dr Grewal is amazing and the only reason I come back to a crappie establishment. The manager/​owner should really consider some customer service training. Their are plenty of companies that offer those services.
I didn’t come I today for an office visit, I actually came in to make a payment. The receptionist told me to write my name on a post it and would look it up after she took the post it from me. 45 min later I get up to ask if I can finally pay my bill and if she was able to look up my acct. She said I never gave her the post it, which I did, but she could still look up my acct. After a few seconds she found my account and I paid, and she then found the post it on her desk, how ridiculous.
Horrible place with good Dr. Unfortunately.

I’m not sure if I’ve ever even wrote a Unilocal review. This place is so terrible that I just had to take the time. It was a friday night and my baby who had a cold the past week– was getting worse– in fact she had green stuff oozing from her eye. I was certain it was conjunctivitis and needed to get her the proper rx to stop it immediately and get her feeling better. I checked online– said they close at 8. I drove there with my sick baby, parking lot is empty, building is empty. I go upstairs and the urgent care doors are LOCKED. I panic as my baby looked terrible, and I was really hoping to avoid an ER visit. I ran back downstairs to confirm I had the right suite #- yes I did. Go back– doors are locked, but I can hear people talking. I knock on door. Nothing. I call them and they send me straight to vm that says they are experiencing high call volume of patients and can’t take anyone. I find this odd because parking lot is empty. I knock again. Nothing. Call again. As any concerned mother would do– I banged on the door– mind you it has now been 20 min of knocking. Finally– they open the door.
The lady is looking at me like I’m the most annoying thing ever and I’m looking at her like the wench she must be. She says they were in the back. Weird because I heard them talking– surely they heard me banging.
When I get in she says sorry but they take their last patient at 7:30– I said great– its 7:21. She rolled her eyes. I said listen– you don’t even need to take me to the back room– the kid has pink eye– write me a rx for the drops and I’ll be out of here. Obviously you want to go home– so do we.
Then she tried to tell me they probably don’t take my insurance so… I cut her off– I have the best insurance around– I can go anywhere.
Anyways– I get to the back– the DR comes in– looks at the baby says yep thats it– writes the rx ands I was literally out at 7:33– they still got to go home early. Imagine how much earlier they would’ve been had they not made me bang on the locked door for 20 minutes.
Terrible Terrible. These people need new jobs because helping people is not their strong suit.

Dr. Grewal is horrible. He shouldn’t even call himself a doctor. I had a cold and was feeling horrible. After waiting an hour and a half he walks in and tells me I have a cold. Uhh really? I didn’t know. I’m thinking he’s going to prescribe something but I was wrong. He said it will go away in a couple days. What the heck? I paid a co-​payment and waited an hour and a half to find out it will go away in a couple days? That was stupid!!! I need another urgent care in Tracy because this place sucks. Oh and by the way the old white lady with the curly hair is rude.

FIRST OF ALL I WOULD LIKE SAY THAT THIS ESTABLISHMENT IS NOT AN URGENT CARE CENTER. Don’t be fooled by the name, you will not get seen here immediately.
I came in today (5−20−14), because I was advised by an advice nurse through the VA as I am a veteran, that I needed to see a doctor immediately because of the symptoms I was having. The advise nurse said I need to go an urgent care in my area so naturally we looked up «urgent care» in Tracy and this place popped up. My wife and I came in and I mentioned my symptoms to the front desk people. I signed and filled out whatever paperwork they had and we had some questions as to what the difference was coming here to «urgent care» as opposed to going across the street to my primary care doctor at Sutter Gould. A clear answer wasn’t given and I waited a few minutes, the front desk lady asked how I was doing and I told her I was doing fine — better than yesterday but I felt okay. I sat down and my wife told me I can just go and see Dr. Vakshouri, who is my PCM. The lady came back and mentioned the doctor won’t be able to see you till after lunch at 2:30 pm. Then I said well what’s the point? I might as well just go across the street and see my PCM. My wife was furious and started ripping them a new one mentioning that she has never been denied medical attention at an «urgent care». one of the nurses came out and explained that the medical office is not an «urgent care» emergency room type of clinic. It’s just a private medical office with a clever name. As my medical issues were not of importance they mentioned I could be seen at 2:30 pm again and my wife proceeded to question them and give them a piece of her mind. So the nurse actually called us in and said the doctor will see us. I rationalized that it would be better if I just waited and went to my PCM since this office isn’t really an urgent care.
Overall, I can’t say whether or not the service here was great or horrible. I wasn’t even seen by a nurse or the doctor, although I’m not sure the front desk lady has the right credentials or experience to triage me in the way she did. Whether she was the doctor or the nurse, upon hearing what my symptoms were she should of acted just like the advise nurse and made it sound important in regards to what it was affecting. Definitely won’t be going back. REMEMBER! IT IS NOT AN URGENT CARE FACILITY!

Terrible client service. No one knows what they are doing here… I do not recommend it.

3.5÷5 Rounded up
Where I do like the Doctors and staff at this clinic I do not like the wait times.
The Doctors I have seen here are really nice and managed to help diagnose me when my last Doctor couldn’t which I am very appreciative of. It wasn’t anything serious, just a partial tear in my ACL and bad case of Runners knee but at least now after over a year with the correct procedures I am well on the road to recovery. I also have my asthma treated here and haven’t had any complaints in getting the prescriptions I need.
The wait times however are not so great. If I have an appointment at 4pm I expect to be seen at 4pm. 5 minutes late, yes. maybe even 10 as I understand appointments don’t always run on time but 4:30 or even 4:45 isn’t acceptable especially when you have your own schedule to keep to.
Decent enough place, I have definitely been to worse.

Poor customer service. Be prepared to wait for hours if they’re busy. I’ve been here 3 times and only seen a doctor once. It’s usually a nurse practitioner or physicians assistant. If you have a severe health issue go to Sutter Medical Hospital which is about 3 miles. If you know what you need make sure you let the MD, CNP or PA know up front what you suspect you have, the different meds you’ve tried and what has proven to work. I say this for a reason. I sometimes get colds which sometimes turns into bronchitis. Over the past 4 decades, Iv’e been put on various meds but only a Z pack works. Most Dr’s will not prescribe a Z pack until they’ve put you through Amoxicillin or something. If Walmart or Walgreens is reading this, please consider having Urgent Card types of services at your 24 hour stores. It would be good for everyone.

This is a 2 part review. We went to the UCC yesterday after a fill in doctor at our pediatrician’s office blew us off.
First part… from office staff… I’d give them 1 star! First off, at 9 in the morning and people are sick, they do not need to hear your loud abrasive voice «talking» to the patients. I felt like I was being yelled at… but that’s besides the point, that is just a preference. But second, I should NOT be able to hear your gossip about other employees that work there. And my 7 year old should not hear you cussing when you are gossiping about your co-​workers.
Second part, the doctor. We saw Dr. Ali and I was very happy we did. Like I said, we went to the UCC after a fill in Dr. at our pediatrician’s office pretty much blew us off. Dr. Ali actually heard me and listened to what I was saying. Thanks to him, he ordered Xrays and we figured out that my daughter has pneumonia. (Something i mentioned to the other dr.)
I wish I could give them a high score… but that front office staff needs to be schooled in proper customer service.