Tracy Federal Credit Union

I have banked with this place since high school, so about 7 years. It was my first bank account ever. The only problem I’ve ever had is when I used the ATM and it kept my card. Only happened once and I son remember why. I’ve never had problems with my statements and the tellers now are all really nice. My parents bank there too and had some problems with some one gettin into their accounts but it was resolved and fixed. The hours are kind of inconvienent sometimes but I still give them thumbs up.

My husband has banked here for years, we were married about two years ago and I closed my other accounts and joined my account with him here at Tracy Federal Credit union and have been very disappointed. First, I do not like their limited hours. Initially, they were open on Saturdays, but then decided to close on Saturdays, also I went to the bank the day after Thanksgiving only to find out they were closed for a four day weekend. Recently, my ATM/​Visa card was stolen, our entire account and savings was emptied out in a day. Surprising given the daily limits of $ 400. We lost several thousand dollars, apparently the daily limit only applied to us! When we went into the bank to have it resolved, they said this has nothing to do with us call Visa and file a police report. We decided to stay at the bank anyway. Today my husband went to withdraw money out of the ATM and the ATM did not give him the money! He then tried again and it gave him money. Later I checked our balance and both transactions were taken out of our account! He’ll be there Monday to have this one resolved. We will be changing banks this time. This is supposed to be a federal credit union, but seems to be a small town bank. Unless you have time to spend at Tracy Federal Credit Union resolving issues all the time, I would bank somewhere else.