Tracy Chevrolet Service Center

Highly DO NOT RECOMMEND THIS DEALER! They say they are going to sell you one thing and sell you another. It’s like you have to be a lawyer to get what you want. This is a bad dealer. Pay the extra money, drive the extra hour to go to a different dealer. You will regret using this dealership. So if you don’t want to hate yourself for thinking your getting a deal and actually be getting thrown under the bus. GO SOMEWHERE ELSE!!!

I’m not one to come on here and put s**t on blast, but I highly recommend driving to the other dealerships in the next towns to service your car. The staff here are legitimately unprofessional about keeping in touch with you on how your car is doing and will find ways to charge you on work that is supposed to be done for free! I first brought my car in for some recalls, which was alright & I was satisfied when my car was done, until I walked out to a HUGE crack in my windshield which WAS NOT there when I brought it in. When i brought it to the supervisors attention, he had no explanation or even an apology to me. All he said was that they were gonna have to review surveillance videos to make sure it wasn’t a mistake on their end — of course it was but why would they want to admit fault? I had called several times to ask about it only to not get a call back in return. I eventually just let it go.
Ohh and then there’s more. While I was waiting to get on the freeway a week after the recall work was done, I had my foot on my brake. When I took it off, my car did absolutely nothing. I tried to press the gas & my engine did not rev. up. I waited about 10 mins and it would start up again like nothing was ever wrong. But I knew something was because this happened for 3 days straight. I did not want to take it back in, but didn’t wanna risk driving to another dealership out of my way. When I did, I was told that there was going to be a flat rate to diagnose the problem + my deductible, which I was ok with because I was thinking it was a major issue since my car had not done that before. I got ONE phone call the entire time my car was in their care. The info passed on to me was that the tests they ran came back unresponsive and that they were gonna do some road tests and call me back the next morning. I waited for them to call, but they didn’t have the decency to, so I ended up reaching out to them, only to get a voicemaiI system. I left several messages throughout that week but these clowns didn’t even have the decency to give a call back. I finally was able to reach someone the week after. When I asked about the car, I was told that we would discuss it when I came to pick it up — ok?
I go to get it, and what was stated on the invoice was that the stalls were all due to misprogramming of the car when the recall work was done. At this point I was furious with everything going on, and asked why I have to pay for something that they did wrong? The response i got was «this is a company policy, and you signed knowing that we will charge to diagnose the issue.» I understand that, but this wouldn’t have been an issue if they would have done the job right the first time! These shady people will take it to a whole other level to purposely make a mistake just to get money out of your pocket. DO NOT trust them! I regret putting my car in their unprofessional hands.

I couldn’t be any more annoyed… I took my car in for a Recall to be fixed, they estimated about 2 hours worth of time they needed my vehicle.
It has now been roughly 5 and I received a call stating that it is «done» and that the service tech looked at the vehicle and saw that when I had something fixed at my work they fixed the recall too (I wasn’t aware) so ultimately they took more than double the time to tell me nothing was done… Don’t worry it gets better.
I was in the middle of something at work, so I went over maybe 30 – 45 minutes after the call to be told that my car in fact isn’t ready, the detailer just took it to wash it, knowing this takes time and being in an industry that I need to be present to make money its now costing me to sit around because of their error. Waited about 10 minutes (not bad given the circumstance) The Lot Porter pulls my car up after I told them that since I was already there I would wait, I walk outside and its dripping wet… So they took 10 minutes to pressure wash it and not dry it off… Thanks Buddy for your outstanding commitment to be lack luster… You nailed it!
I was going to have them price some other maintenance out, but definitely changed my mind about mid way through of my car being ready 45 minutes ago in 10 minutes from now.
Don’t go here. Clearly its the blind leading the blind, now I need to hope that when they put the car back together they did it correctly being that I have Children that ride with me and I’d like to keep them safe. Based on their performance so far that isn’t a guarantee…

I got a notice in the mail saying that there was a recall on the steering column. I called the service department and a lady said that there was a lifetime warranty on that part. So I made an appointment with you to get it replaced. I came in the day of the appointment and a red headed woman said that it has to go out while we were there. What the F $! it has already gone out on me once. Do you expect me to have it go out while I am driving and die in the process. Your service gets a BIG F#$KING ZERO. YOUR SERVICE IS TERRIBLE. And why would you send me a letter saying that the part is recalled. BUT YOU CAN’T REPLACE IT TILL IT GOES OUT WHILE WE ARE THERE. I do not know when it is going to go out on me. I WOULD NEVER RECOMMEND YOU TO ANYONE. I RATE YOU A BIG FAT FUCKING ZERO.

I love Tracy Chevrolet, No i do not work for them I live and work in Stockton and would rather drive to Tracy than go to Chase Chevrolet in Stockton. Checked in for oil change at 3:05 no Appointment 3:48 out the door !

I have to say if your looking to buy a car Louie Salas is the man. I have been going to Winter Chevy for years but there customer service is definately lacking. We came in about a year ago and met Louie. He is awesome. He is very knowledgeable and trustworthy. He helped us find what we were look for and gave us a great deal. Since then, we have purchased 3 cars with Louie and planning another purchase next year. Thanks Louie for all your hard work you are awesome!!! See you soon, want to look at the new Chevy Colorado!!!

Called in and was quoted $ 49.00 and was told it would take 1.5 hrs for 100,000 mile service.
Made an appointment to have it have it done.
On day of appointment I was told it would be $ 300+ and that I couldn’t wait for it .
So I left and got it done somewhere else.

Tracy Chevrolet has always done a great job in the service dept Todd goes out of his way to give great service to every one I had my Camaro towed in had a computer problem was late Friday before closing was going out of town Saturday mourning got a call about 7 am Saturday saying my car was fixed mechanic stayed late and fixed it my hats off to everyone at tracy Chevrolet would highly recommend them to every one THANK YOU AGAIN

Absolutely love Tracy Chevrolet Service Center! My business keeps me on the go all the time and I love that between Tracy Chevrolet and my OnStar system that I get emails from Tracy Chevrolet reminding me of the need for an oil change and scheduling it via email. Knowing your clients and their preferences make the world such an easier place.
As for service attention, each person I have ever dealt with there are pleasant and informative. Love this service center as well as this dealership! Highly recommended.

Tracy Cherolet has been a staple in my family for many years now. WIth now over 3 cars purchased here we will not give our business to any other dealership. Timothy Friedman was friendly and very attentive to listen to my wants and needs. I came in looking for a specific car and he did not drive me in any other direction. I was provoided great customer service and will be driving the extra distance from my home just to have it serviced her.
Stacy in the Finance department was also very attentive and worked very quickly to make sure I was given the best deal possible. Stacy also was able to break down my new warranty and spoke to me likea friend rather than a customer. Overall there is a reasosn why I drove from Walnut Creek to Tracy just ot purchase a car.

If I could give these folks 0 stars if I could! Worst service I’ve ever gotten in my 56 years on the planet. Oh they’re great when they want you to buy a car but have a problem with it they can’t even hear you. They don’t return phone calls. And the service people at the counter are so rude

STAY AWAY!!! Horrible service! Over charged for work not done!

Tammy Cawrey went above and beyond in helping me order an arm rest for my 1994 Silverado. She is efficient, knowledgeable and really understands Customer Service.