The UPS Store

They are friendly, they take my outgoing USPS mail, and they offer a computer workstation, and printing options. It seems like I’m always in this shopping center, and so it is super convenient for me to quickly run in when I’m out and about.

I went to this store because AT&T told me to send back my old modem. My modem came with a huge BELKIN backup battery. UPS told me that AT&T doesn’t want it… So what am I suppose to do with it??? I guess I will use it as a door stop.idk. Anyways there were two people working, one doing a passport and the other handling packages. No acknowledgment when you walk in the door. I waited 10 minutes until the employee was done. In that 10 minutes, 3 people came in and decided they didn’t want to wait. To bad I had too, else I would’ve went somewhere else. The employee was not friendly and made me feel stupid for bringing that damn battery in. SLOW!

Very slow with zero sense of urgency!
This is worst than the post office ‘
If I had another choice …

Slow slow slow. They have boxes everywhere totally disorganized people were walking out because they are that slow! Holiday time and you have 1 person and looks like 1^st day on the job. Frustrated

Friendly and efficient. Super quick service with smiles WHAT!!! ;) Got my passport photos taken in a jiffy. Always a good experience here.

Like this place. The staff are awesome and the location is great. They are friendly and very helpful. Sometimes the line gets long but I don’t have a problem waiting. I think when they are training new employees that’s went the line gets long. Anyways I still like this place because of their positive attitudes.

Staff is always friendly and helpful. I’d give it 5 stars but its always so hot in the store and the wait is long. I also wish they had another notary

Why is that when I come to this store i can’t never sent stuff or make copies it’s been 3 times and their price r dumb $ 5 for a dumb copy that it’s 10c at any others store. I won’t come here I rather go to the one on south Tracy bld. Done with this one

i had a pleasant run into this ups store, the asian girl was super nice and adorable!
she actually made me feel assured that i could leave my package there without feeling all worried
pretty good customer service !

Do not use this place… ridiculously expensive $ 5 to print one page black and white if i want to dropoff my package there… almos $ 2 for one b&w page…
Their service is the worst and the fat lady that works there is super slow. I think my grandma is way faster than her…
Do not recomment that place at all.

Ok the policies in this place suck! They charge u $ 5 to re-​print a shipping label! Their own label! How stupid! I even just emailed one to them which would only require them to print in on a plain letter piece of paper and they still wanted to charge me $ 5! How stupid is that?! If it wasn’t a label but any other kind of document it would be a fraction of the cost. I would have used my own tape anyways! They are overpriced and they suck. Enough said. FedEx and USPS here I come!

Friendly

Always first-​rate service — always fast, always friendly! I regularly use this location for notary service and shipping, and the staff is always helpful above and beyond expectations.

Save your time and money & DO NOT COME HERE for fingerprints!!! I just had the most horrible experience. Waited almost two hours for fingerprints with my 6 yr old son & daughter!!! The employee Jennifer asked me to wait for Raj who was helping another customer. So I’m waiting & then Jennifer decides to help the customer in front of me with her fingerprints. I’m waiting again for either one of them and another customer comes in wanting notary. You’d think they’d help me next but NO, she decides to help all the customers in line who came in with their packages. Raj then calls the customer who came in after me, it was for notary. I felt like I was invisible!!! My son & daughter were not happy & wanted to leave. Another customer walks in asking for notary. We are both waiting while Jennifer continues to help other customers in line with packages. Raj finally offers to help me. I give her my paperwork & ID, she takes my info down and says to me she’s sorry for the wait, she did not see me. That’s funny because I was standing right in front of her for almost an hour with my son whining on the floor. When she realized my transaction was for live scan, she asked me to wait while she called the customers who needed notary. I had to let them know I have been waiting a long time for someone to help me. I pointed out that they kept helping other customers except me. Her excuse was she needed to take the packages first. Yes packages that were not going to be sent out until tomorrow!!! I know this because she had told a customer it was too late to send her package out today. So they basically ignored me for packages that they could have taken care of later. After they saw how angry I was, Jennifer finally decides to help me. She could not even get my finger prints. The scanner would not read them. So Raj comes to try and get my finger prints and after many tries she finally says its ok. She also tells me they normally do not take live scans after 5 pm, like she was doing me a favor. If she had noticed, she’d know that I did come in before 5pm and that they’d be upset too if they had to wait this long. All because they have problems with their scanner or maybe they just don’t know how to use it properly. Either way I WILL NEVER COME BACK!!!

Hmmm, says they provide passport photo service, yet when we were there they told us they couldn’t do them. Do you or don’t you? Maybe the sign should be updated to: «Passport Photos… Sometimes»

I’m not really sure why people are giving this place such low reviews. I own a fairly small business and I come here to get most of my letters and packages mailed out on a weekly basis. The owner is incredibly nice and is very attentive to a customer’s needs. Sometimes they can get busy, but they do their best. Probably one of the better UPS stores in Tracy

Bad service !! One guy ugly and old with red hair and he want I make his job !! he leave out the packages where people can steal !! don’t go to this store !! he did my beautiful day in a bad and bitter day !!! :/

one person in the store when i first walk in — service is slow and no smile i asked for a pobox and she give me the paper work and walked away can you explain what i doing please what do i sign. and what is the price.

**DO NOT COME HERE FOR FINGERPRINTS**
I went here with my 5-​year old niece to get my fingerprinting. I thought it would take 10 minutes but NOPE it did not. I had a horrible experience at this UPS location. First, I arrived at 9:30 am. I was second in line, when two people came in together right behind me. I guess they knew the lady who was doing the fingerprinting because she told them to come up to the front of the line. What the heck??! Hello? Didn’t you see me? It took FOREVER for the lady to complete the finger printing. So, around 10:30 — 11ish… she’s finally done with their fingerprints. They were in DEEP conversation because I know they weren’t just talking about their fingerprints. Finally, the lady get to me and is rather rude, she never makes eye contact with me, keeps brushing me off like I was invisible. I have no idea why she was this way towards me.
Then, she asks me what I want. I say fingerprinting. She looks at my form and says that I didn’t fill out the mail code. I’m like, oh! okay, I’ll call right now and get the mail code. She goes on to help another couple behind me. The couple behind me said they will wait for me because they needed to get documents notarized. How kind of them. BUT, the fingerprinting lady (I think her name was RAJ) tells them that she’ll just help them anyways. I’m like wtheck? She knew I had been waiting around for an hour and half!
Anyways, I get the mail code. And now I have to wait for Raj to finish up with the couple. OMG! She was talking to them FOREVER! It’s now noon and my 5 year old niece is complainig that she’s hungry. I feel so bad for the girl. She was so good too. We wait, wait, and wait. It’s now almost 12:30. I try to keep my niece occupied with my iphone, but she gets bored of that. Seriously, Raj finishes up with the couple around 1 o’clock. By this time, I’m p*ssed! She seriously was just chatting with them about everything, where they came from, what kind of house are they buying. blah, blah, blah, blah.
My niece kept telling me how hungry she was so I butt in on the converstation. I ask Raj how long will this take? She says she has no idea! I leave and don’t come back.
This place was terrible. I waited almost 3 hours at this store and for no reason. The lady was rude and I will not be coming back to this UPS store ever. I went to the UPS store off of Tracy Blvd — I got my fingerprints done in 15 minutes.

Standard UPS store. They have a ton of services that you can get done there such as: mailing, shipping, copy, print, fingerprinting, passport photos, just to name a few. The service here is good nothing outstanding. I’ve had to come here to send out packages that have return shipping labels and they take the package and give you a confirmation receipt that says it has been accepted there. Convenient location and most of the time there’s no one in there so you’re in and out. Legit!
–Your Friendly Neighborhood Unilocal’er