Sansei Japan

I work at the mall and have been coming to this place for about a year atleast twice a week. They seem to have gone under new management, their prices have gone up and no longer offer a employee mall discount, and they seem to have made their portion smaller. Tasty. But not worth it. Their employees have all changed too, not the friendliest looking. The Mexican place has replaced them for me

Although the prices have jumped up, the Chicken Teriyaki bowl with noodles is still something really good here. Not a big fan of the beef or shrimp. Would rate the food a 5 and the price a 3.

Pretty good chicken teriyaki plates and you can ask for teriyaki sauce. I didn’t like the shrimp so much. Not too bad of prices either. They do have sushi as well like the California roll.

We ordered the combo california roll and salmon roll. We waited so long, even longer than the rest of the people who ordered after us that ordered food to be grilled and cooked. My daughter was so hungry waiting, she finished the california roll as soon as she sat down. When she began eating the salmon roll I noticed that the fish was browned. I inspected the rest of the roll and each piece had a brown section on the edge of the fish. I stopped her from eating it and brought it to the cashier’s attention. The cashier looked at it, told me to step aside so she can take the order of the next person in line. We waited again then she brought it to the back and offered half the combo price back, since the platter was half eaten. I asked to speak to manager and she sighed like I was asking her to do too much. Then she came back without the manager, gave me my money back, and told me to have a nice day. Well at least she told me to have a nice day, but she didn’t even apologize about the fish obviously not being fresh. Be very cautious ordering sushi here, and if you do, expect to wait very long. This is not the best responsive customer service from a food establishment that served brown edged salmon as sushi.

This is absolute nastiness! I ordered beef teriyaki with noddles, the beef was undercooked and burned! And the noodles tasted like water.

Very well made chicken, but their lettuce is crap and they don’t give you what you pay for. Also, they try to reuse old chicken on their dirty grill so you better have a keen eye. This place has the potential for becoming five stars and one of my favorite places to eat if it follows these simple rules: 1. Customer is #1 2. New meat per order 3. Keep area sparkling 4. Stop being cheap and think about growing (like creating a franchise) rather than squandering cents 5. ALWAYS USE FRESH INGREDIENTS!!!

I work in a restaurant myself, and I can say this place is horrible. Chicken is bland, cooks don’t wear gloves nor hats. Grill is filthy. They also tried to sneak in some old chicken in my order when they clearly saw I was watching them. This place needs a new manager and a whole new stuff. People are just plain rude, I recommend Charley’s steakery next door a hundred times over.

Not the same since the re-​opening. These new folks are rude to there customers. And the food is bleh. The teriyaki not the same. Kids even noticed. Not Japanese owners that’s fosho.

The girl that works there she is a bitch str8 up fuck up personality the food was ok

Decided to try the new Sansei Japan since they reopened. Flat out this place has dropped in food quality and presentation. First of all, it looks like they just slopped the vegetables (mainly cabbage) on the rice. The meats were decently cooked however there was no taste besides the bland teriyaki sauce. The beef was really stringy and thin. There was no «meat» so to speak on the beef. I asked for onions and as the meats and onions were cooking they weren’t mixed together. The cook then placed the pile of onions on top of everything and that was that. I should have asked for more teriyaki sauce as the sauce was pretty non-​existent in taste. Sansei Japan provided no extra condiments as in soy sauce or teriyaki sauce as in other Japanese fast food places. Places close down and reopen for a reason. I think this place had a plan to improve food quality but ultimately failed in the end.

Horrible! This is not the same owner as before! They raised the price, give you very poor quality undercooked beef and bad service! Defiantly not Japanese food! They add lots of onions and mushrooms to the teriyaki beef and makes it taste like Mexican food! The cook nor employees are Japanese! Will never spend a dime here again!!! Poor quality in all aspects! Food was horrible!

Fresh food made as you watch!

Great location in the mall in Tracy. Food is pretty tasty and quick. Love that you can sub more veggies and no rice. Great low carb meal if you go light on the sauce. I always add extra srirracha! Yummy!

Before Circus Vargas show, we stopped by Sansei Japan in West Valley Mall in Tracy to have dinner, not sure what I expected to have, I ordered Vegetable Soba (Lo Mein) with Teriyaki Beef, it turned out very delicious noodle, my friend had Teriyaki Beef over rice, she also liked her foods. Next time we visit West Valley Mall, we will have meal there again.