Pro Tech Carpet Cleaning

My husband is always working hard to make our tile floors look nice and clean. He mops, swiffers, even steams our tile floors to get them to look their best. No matter what he tried, he could never get the grout and tiles to look as good as he knew they should. After a Facebook post on our neighborhood watch page from another home owner looking for a good recommendation for a tile cleaner, we found Ernie from Pro Tech.
We contacted him last Saturday, and he came by and gave us an estimate for our entryway, family room and kitchen. He even cleaned one area with just some solution and good olé fashioned elbow grease to show us what we could expect.
Ernie was here for over 5 hours and the difference is amazing. Our grout went from practically black, to a beige color and the tiles themselves look brighter and more vibrant than when we first moved in. We are beyond pleased with the end result.
Ernie was professional, trustworthy, kind, personable and polite. We recommend him to anyone looking to revitalize their tile floors.

I called Ernie this morning and boy was I pleased that I did. He came over to give me a quote and of course cleaned my carpets. Very professional and his work is honestly the best I’ve seen. I will always use Pro Tech in the future and will always recommend them as well. My carpet looks and smell new again ;-) He is very well educated with cleaning carpets. He was very kind and offered to clean my decorative chair for me ;-) 5 stars all the way!!! Thank you Ernie

After my usual carpet cleaner stood me up I contacted Ernie who answered the first time I called but had to call me back. As promised he returned my call in a timely fashion. I told him my situation, that I had tenants moving in at the end of the week. He was able to schedule me the next day! He arrived 10 minutes early and kept to his original quote even though the carpets were heavily solid! The end results was amazing!!! They looked like new!!! Thank you
Ernie for coming to the rescue!

Ernie is the man! We were thinking our carpets were too far down the road after 10 years and 3 cleanings! Ernie explained that other companies don’t take the time to truly clean the carpet all the way through, which means going over it and over it! My wife thought he replaced our carpet it looked so good! Definitely would use again and again! Prices were reasonable for the quality you received!

Ernie is awesome! I called him last minute & he fit me into his schedule the very next day. My dog became ill & I’m sure you can imagine what happened. Ernie cleaned it up & now the house smells fresh & clean. I called several other carpet cleaning businesses locally prior to calling Ernie @ Pro Tech & he was the first to answer his phone. I’m glad he did & I’ll definitely keep his # on speed dial for any future carpet cleaning or upholstery needs. Too bad some of the no star reviews below failed to give him 5 stars. However, they all gave him 5 star reviews! Thank you for your prompt & reliable service today.

This review is primarily the lack of customer service I received — TWICE.
First incident — I spoke to Ernie in having him come out to my house to provide a quote for tile/​sealing and carpet cleaning. We arranged a time and date and I told him that I was driving from Walnut Creek (where I work) to ensure I would make it back in time for our appt. Well I made it in time for the appointment, Ernie did not. He didn’t have the courtesy to call or text to let me know he was not going to bother showing up. I called him and he told me he was too busy on another job.
I should of learned my lesson there…
A year later, I decided to give him another try as I really wanted to get 500+sq feet of tile/​granite cleaned. I called and left a message for him. It took him almost 2 weeks to get back to me. In his defense, he did have a family emergency. I get it, we all have a life to attend too. I told him that I really need to get some work done and would like him to come out and give us a quote, I was willing to just book an appt… He told me that he will come out the next day. I called him that morning to remind him, and sure enough. I got stood up again. No calls, text or any communication.
Its a shame, as I always support a local business but having been flaked on two times is BAD Business in my book. Ernie if you’re reading this, maybe hire someone that can help with your scheduling.
Folks, I highly recommend R2 Cleaning — Not only is he very professional, ALWAYS on time and is always calls back and shows up to his appointments.

We are very pleased with the ceramic tile sealing job Ernie completed today. We originally scheduled it for Saturday, but he was able to accommodate our schedule change to today. He was very professional and friendly. He came on time and brought his own equipment (new mop, sealing solution, shoe covers, industrial blowers). Most importantly, he took the time to make sure the sealant was applied evenly. We recommend Pro tech, and will be using Ernie’s services again!

I saw the great reviews on Unilocal and figured I would give Ernie a try. Just by chance that same week I found a coupon in the local paper for 50% off! I was very excited. Left a message and Ernie me back to schedule the cleaning. He estimated $ 195 – 225 for the cleaning. I then told him I had the 50% off coupon and he said the coupon doesn’t say it but he only honors it on large jobs. Total bait and switch to higher price! I’d rather pay a little more now to support a honest business that honors their coupons then use him! Ended up using Chuck at R2 carpet cleaning in Tracy. They did a great job and only charged $ 105 without a coupon!

My short-​lived experience with Pro Tech Carpet Cleaning was very disappointing. I found Pro Tech Carpet Cleaning on Unilocal,and had high hopes based on the glowing reviews and 5-​star ratings. I called Ernie for an estimate for having all our carpeting in the house cleaned. I gave him the square footage of our house, described which rooms were carpeted (vs. linoleum/​tile areas), and described to him two stains (and what kind of stains they were) that might need a little extra attention. We have light carpeting, so there is the usual traffic-​area dirt, and some spotting, as you would expect in a home with four active adults. As longtime homeowners we have had our carpets cleaned many times in other residences, and know what will come up with normal steam carpet cleaning. Ernie gave me a bid range of $ 275 – 325 over the phone, and we scheduled the cleaning for later in the week (today) as we have houseguests coming in the near future. Ernie arrived at our house this morning, and I walked him through the house, showing him the areas to be cleaned. When we finished the walk-​through, he said that the cost was going to be $ 520. When I reminded him of the bid he had given me of $ 275 – 325, and that this new price was almost TWICE the original bid, he said that we had «more carpet» than he expected, and the stains were going to take some extra work. It had a real «bait and switch» feel. I felt very deceived and told him that we would need to look elsewhere, and he left. Very Disppointed!!!

We are thrilled with the cleaning; our carpets have returned from the Almost-​Dead! Very high recommendations. Overcame heavy traffic and pet «evidence». Ernie is professional, courteous, and FAR superior results to anyone we’ve ever seen. Can’t say enough great things; One can’t go wrong with this service.

Contacted Pro Tech after a friend recommended this company to me. Carpets had not been cleaned in 3 years and I was amazed at how beautiful they look now! Ernie and his assistant spent the time needed to get stains out and the end result is fantastic!!! Time was taken to protect my tile flooring and there was no wall damage from the cleaning hoses. I highly recommend PRO TECH to anyone that wants a quality rug cleaning by an owner that really cares about quality and great customer service!

It’s been awhile ago that Ernie cleaned our carpets and they still look great! He is customer service focused and an extremely hard working guy. We have wall to wall carpet throughout our house and he did a very thorough job. We had stains and odors from an ill pet that Ernie took care of completely. I highly recommend him.

Our date of service was 7÷9÷13. Great customer service, friendly and excellent work performed. I would use this service again.

We had Ernie come and clean our carpets the other day and all I can say is wow!!!
It’s amazing how wonderful my carpets look again! Ernie was professional and courteous, answered all our questions and did an amazing job!

My carpets are being cleaned right now and they look amazing! Ernie takes his time and doesn’t miss a thing! He spent a hour in our bedroom alone! Being 9 months pregnant I wanted to get the house as clean as can be and so happy I went with pro tech! Previously I had Stanley Steamer clean our carpets but never again! I will be setting up cleaning in the future every 6 months! Ernie is a very honest and professional and will recommend him everyone! Oh yeah I will be having him come back to clean our kitchen tile ASAP, he showed me a sample and wow what a difference!

Ernie is very professional and courteous. His work is AWESOME and it shows ! My carpets look GREAT ! I’ve used other carpet cleaning companies, but they do NOT compare to Pro Tech. I will definitely use Ernie’s services again.
Thanks again, Ernie !

If you are looking to have your carpet, tile or upholstery cleaned, look no further that Ernie at ProTec. He came out and gave us a bid for the job, showed up on time, was professional and courteous and finished the whole job on time. Everything came out very, very well. We are happy we went with Ernie Johnson at ProTec.

He did an amazing job! I thought nothing would be able to help our carpet and he got it looking amazing, he is highly recommended from me!

Ernie did a fantastic job with my carpet at a great price for a 2000sqf home! The carpet looks brand new! I would recommend him to anyone who would like a person who is very hard working and dedicated to a job well done.

Since I wasn’t around to meet Ernie and my husband was, I’m rating this company four stars for how our carpets looks.
Ernie did a great job on cleaning our carpets, especially the heavy traffic areas (family room and stairs). He even cleaned the front part of each stair step! What I’m about to mention next is a positive. After a few weeks, a few stains turned up in the family room where drinks and food have spilled. The previous carpet cleaning company we tried last year apparently didn’t remove those stains, but instead pushed it further into the carpeting. All this time, we thought those stains were gone. This means we’ll call Pro Tech next time, which may be soon!