Pacific Pool and Spa

Absolutely spectacular customer service for our pool repair. I even referred them to my cousin who is currently having their pool built by Pacific Pool and Spa. Their pool is almost complete and ahead of schedule. Both Alan and Therese the owners were both a delight to work with and my pool repair went so smooth A++++ If I could give 10 stars I would.

I called Alan to inquire about installing solar on my pool. After a brief conversation, he came to my house on the same day and gave me a bid. Alan’s price was competitive, but above all, I felt that I could trust him. And in my book, thats whats really counts. He did what he said he would do and there was no «run around.» Within a week and a half of meeting him, the job was completed.

Wow! I am surprised at the negative comments regarding Pacific pool and spa. This summer Alan renovated our backyard in Alamo. His ideas were amazing! He is a perfectionist, and his work is impeccable! He designed and installed a new pool and spa and gave us great ideas for rock work, steps and spillways. I would recommend Alan and his team and Pacific pool and spa to anyone who wants a very good quality job at a very reasonable price!

Working with Alan the owner of Pacific Pools has been a completely exasperating experiencing. After 7 months (several with absolutely nothing done), 6 weeks to install the equipment because he has no money or credit, couple of unpaid sub-​contractors, shoddy workmanship by Alan, we finally got him out of our yard!
Getting calls from an unpaid contractor is unnerving, because you don’t want your property hit with a Lien. Alan acted very affronted that these hard working men would dare to contact me, then reassured me with «They’re not licensed, they can’t lien you.» So unlicensed and unpaid, awesome. We believe he hires them knowing they’re unlicensed, so he can take advantage of them, which I think is plain ugly. Also, he won’t knock on your front door, wanders in and out of your yard at will, never staying long enough to accomplish much. You never know when he’s there, or gone, communication was always very poor, unless he wants a payment. Alan really is dependent on his subs to get the work done, but he’s burnt most of those contacts by leaving them unpaid.
We suggest you don’t hire him, if you already have. don’t be talked into giving him an early progress payment! Don’t know how he stays in business, expect him to go out soon, so BEWARE.

I had this company install my new variable pool pump and upgraded my controller. Alan did a great job but it took a few weeks to get the parts and to install it. By the time it was installed my pool was a swamp but with the new equipment I go it crystal clear in 3 days.
OK, had this variable speed pump system for almost a year now with the and I have to say we just got our true up bill from PG&E and with our electric solar panels on our roof our electric bill was zero. If you have an old pool pump, you need to change it out for a new one. By having Alan install it, its looks like it will pay for its self in about a few years. This new pump is so quiet that you can’t even tell its on unless you are within 5 feet of it.
Its all Jandy and I was hesitant since we had Pentair before. Alan was able to still use my salt generator and existing pool filter which saved me money.
Had an issue with our controller after 6 months and the time kept resetting. Gave Alan a call and he sent his Tech out the next day to fix the issue. We couldn’t have been happier!