H&R Block

Had my taxes done here by a lovely lady named Joyce. H & R always takes care of me during refund season ya digg.

This place is a joke, dont bother coming here, manager has horrible customer service. I always do my taxes myself, i dont know why i would waste my time going this place.

Excellent experience today at H&R block! Kathleen was professional, courteous amd customer oriented. I will be back again!

I agree last time I file with them tax prep was so much in a hurry she forgot to put in 1 of my w-​2 n spelled my daughters name wrong the irs refused so I went to another location that’s called tax prep and only charged me 80 dollars for e-​file n explained everything to me I was in and out with in 40 min I will never ever try h&r block again…

After moving to Mountain House, my husband and I decided to go to this location to have our taxes done. We had just bought our home and multiple state taxes aside from the usual taxes. This review comes 10 months after our initial completion of our taxes from H&R because we had it amended at Bill Pollard’s. It’s hard to fathom how many mistakes were made– a whopping total of 9 mistakes! One of which was not filing our out-​of-​state taxes. We had given them all the necessary information and documents to fully complete our taxes and even with a second look from the manager, these critical mistakes were made. Our tax return refund had gone from a few hundred dollars to a couple thousand. This information alone would deter someone from having their taxes done here. I have spoken to the manager to compare their taxes against the amended one and they have not refunded me for their errors; and this work merits a refund!

After reading the first 2 reviews, I feel bad for their experiences but mine was great! I don’t know if the other reviewers did walk-​ins, which I don’t recommend, so if so, that probably had a lot to do with what they went through.
I always use the H&R block website to find a CPA that matches my needs and is familiar with my taxes. I’m self employed with multiple sources of income and when I chose Kathleen, I knew I was in good hands since she had more than enough years of experience and specialized in filing taxes for self employed/​small business individuals.
Kathleen booked out 2 full hours to make sure we had time to go over everything. From our first meeting, I knew she would become a friend and not just my CPA. She’s very easy to talk to, loves to laugh and what I loved about her was the fact that she answered every single nit-​picking question I had without acting annoyed or talking to me like I was a dummy.
She’s taught me so much about managing my taxes and receipts – thanks to her, I know the best way to get a great return each year by keeping track of the things that directly apply to my situation (I was doing way too much than was necessary before working with her).
Despite the fact that dealing with my numerous receipts and other paperwork took up the full 2 hours, she never rushed the process or acted like she had other things to do. She gave me 100% of her attention and I could tell she cared about getting me a good refund amount (which she definitely did!). Kathleen got me more money back than I ever had since I went into business for myself.
I give this place a thumbs up because of Kathleen. Even though I recently moved over an hour away I’m still going to come to this location because of her. And if she happens to move to another office location… well, I’ll go there, too!
As long as you pick your CPA beforehand and don’t do a walk-​in, it will improve your chances of having a positive experience.

This was our first — and last — time using H&R Block.
We normally do our own taxes with TurboTax, but since our situation was a little different this year — student, self-​employed and we have a rental home in a different state — we decided to let «the pros» handle it. Okay, great!
First, our tax preparer had an extremely thick accent. She was hard to understand, we weren’t sure she was understanding us completely, and we had to correct her spelling on the forms a lot. I’m sorry, but when I’m dealing with something as serious as my taxes, I want to know that communication is 100% clear. It makes me nervous when I have to explain simple things like, «I’ve taken the Hope Credit twice already» 5 times, and am still being told it’s okay for me to take it again. That really concerns me.
So, two and a half hours later, we’re finished. The tax preparer tells us it will be «8−10 days before [we] get our refund. But most people get it in 7.» We were having ours direct deposited and were super happy knowing that we’d have it so soon.
14 days later, we still don’t have our refund. I called H&R Block to find out what was going on. I was told it’s actually 8 – 15 BUSINESS days. I told the person I was speaking to she might want to talk to our preparer and correct her terminology. She puts me on hold and transfers me to the preparer. In a very nasty tone, she tells me, «.it takes 8 – 10 days. 8 – 10 business days.» I told her that she hadn’t originally said business days, which is why we were so irritated. There’s a big difference between calendar and business days. She tells me that she ALWAYS says business days, but that she’s not going to argue with me. She was pretty damn rude.
We paid H&R Block over $ 400 for this kind of service. Before the crap hit the fan, we were okay with paying that much because of the size of our return. Next year, we’ll either wade through Turbo Tax or we’ll seek the service of a CPA.
Long story short, I will never take my business there again. Next year we will find ourselves a CPA.