Cooks Collision

This place was awesome! I cannot thank them enough, got my car back in a week and I loved the daily updates. Didn’t have a bad experience like others. I would recommend them to anyone. Car looks great, had a bolt in the tire when I drove off but they fixed it right away.

I can’t believe this place. I tried calling for 25 mins. Finally I drove to it. There sits the receptionist, who told me she was too busy to answer the phone. Really, that’s your job! The receptionist needs a class on professionalism to say the least. If you didn’t want to come to work, stay home. I asked a question that a service worker should have been asked but I guess since she was so busy, she decided she knew answer. I had to ask for manager. He was ok but I won’t be coming back for anything ever!

I wouldn’t recommend this place at all. The lady who’s office assistant or office manager she is super rude. I am hoping they read the message so I can provide them with more details. I am so tired of dealing with bunch of unprofessional individuals in cooks collision.

My wife’s Mercedes gl 450 was running perfectly before the accident. Cooks took almost a month to call us that the suspension is damage and the insurance only covers the side where the car was hit (left front). Tried to explain that impact might have enough energy that damage the rear suspension but the guy said that they cannot connect the damage to the accident. So after a month without a car I agreed to pay out of my pocket. (Been with farmers for 15 years and see how farmer’s insurance treat their loyal customer). Anyway, I picked up my car and drove home but still the car is tilting on the left side and they did not replace the car’s tire sensor. Either This guys don’t know what they’re talking or are also working for farmers, they are not for the customers or car owners side, I put 1 star, only because there is no negative 1 star in the choices.

Hard to get appointments with Cooks Collision, and it got cancelled on the day of appt as they only have one person doing AAA Estimates, n that person called in sick. Received a call an hour before the apt to re-​schedule. did not get good service from them. Not recommended this overly booked repair shop to anyone.

I bought my 370Z from carmax being told it was never wrecked and had a clean history… 8 months later when I looked into trading it in, Carfax shows an accident and that dealership I was at tells me it has frame damage.
Not wanting to get screwed over by this dealership or carmax, I desperately called around to find someone who can put it up on a lift and just look around at the frame for anything that day… Finally the very nice lady at Cook’s says she’ll ask her manager, I believe she explained my situation and for the first time in my whole cars ordeal (between livermore toyota and carmax modesto/​corporate) pity was taken on me because he told her that they’ll make room at 3PM to check the car out.
I come in at 2:45PM, The ladies behind the counter were extremely pleasant. The guy that came to talk to me about the car and set everything up was very kind…
They didn’t end up finding frame damage, But found signs of previous work being done to the right front corner along with a cracked bumper support… He took me in and showed me everything so I could snap pictures of it. They really had to check the car thoroughly to find it, literally taking off the plastic splash guard to expose it.
The staff is courteous and polite, the waiting area was clean and well decorated and they didn’t charge me anything to check the car out and print out an estimate to fix the bumper support. Livermore Toyota lied to me about the frame damage to sell me a car I couldn’t afford and carmax lied to me and charged me $ 30K for a car with a clean history for carfax and shotty body work from a different shop to say otherwise.
I’m currently still fighting with Carmax (in person they’re not helpful but they customer relations people in emails seem more helpful in playing the middle men/​women), I’ll never step foot in tracy toyota again but Cooks Collision will now be my choice of body shop if I ever need work done on any of my cars.

Work that was done was good, but it took 2 weeks to get my car back. And when I got it back, the heater magically didn’t work. At the shop now waiting nearly an hour already,
Only gave 4 stars cuz I liked the work that was done and the staff were nice.

I had a scratch on my lower back bumper because some moron backed into me. She didn’t speak any English and didn’t have any papers, so I didn’t ask for her insurance. I explained the situation to Cooks Collision and I was attended by Victor. He had one of his guys buff out the black rubber from my bumper and had someone else apply freshly mixed red paint to the small scratch – for free! He was very attentive and friendly to my mom and I, and I am very pleased with how everything turned out! Will definitely come here again for any future needed repairs, five stars all around.

Victor Lima took care of me and made sure that my car looked better than it did before the accident! The Customer Service is awesome and they did a fantastic job! They actually care! Thank You so much to all who worked on my car and made it look better than ever! I HIGHLY recommend this place if you love your car :)

I had my car fixed here last month and the service was excellent. Carlos is a rock star and I recommend him and the shop for all auto body repair needs.

Had my brand new KIA Sportage less than a week when some idiot hit me and damaged the front driver’s side bumper. I took my car to Cook’s Collision for minor repairs (I’ve used them before). The entire staff was friendly, informative and professional. I dropped off the car at 8:00 a.m. Monday morning (yes I had to wait, they are very busy, which tells me they are also very good) but I was out of there in ½ and hour. I had the estimate in my email by the time I arrived at work and hour later. They ordered the parts and scheduled a time to bring the car in for repairs (1 week later). I brought the car in the following Monday and by Thursday, the car was ready. I would also like to thank Amanda for continually emailing me about the progress of the repairs. Repairs were PERFECT. My car looks like brand new again.
I have used Cooks before and will continue to use them whenever the need arises. I would HIGHLY recommend Cooks Collision to my friends and family.

I brought my car here to get an estimate done because this was the preferred provider for my insurance. There were able to get it done in about 40 minutes, but I needed to wait to schedule the repairs until after my vacation. Once I was ready, I couldn’t get Cooks to return my messages; one in person and two phone calls. I went to Tracy Collision instead and they were able to get my car in immediately.

I took my 2007 Chevy Malibu to Cooks, and was very pleased with there service. The estimator, Nelson Cardadeiro took my car in immediately and had it done within a couple days. He was very friendly, and kept in contact with me to let me know the updates on my car. When I picked my car up, he had it all ready to go, and the receptionist, Dora was also so nice and had everything ready for me to sign when I arrived. I was in and out within 10 minutes, and my car looks great. I would highly recommend Cooks Collision.

How can anybody give this place any praise. Horrible service from the two girls in front to all in back. Had paint runs over spray on every thing they touched. All they care about is volume. They got overspray on my side mirror then say it wasn’t them. Only 2 year old car first time in shop. BEware of this shop.

My Chevy Impala was rear ended on the freeway. My insurance company recommended Cooks Collision and I have to give a huge shout out to them for doing a fabulous job on my car. Carlos Solorzano did an awesome job in keeping me informed with the progress of my car and made a bad experience into a pleasant one. I told Carlos this was my first car accident in 37 years of driving, he reassured me they would take good care of me. All in all I am a very satisfied customer.
Thank you Cooks Collision

Cooks Collision is amazing! My Subaru was taken there (per my insurance company) after a small fire. The entire time, they kept me in the loop as to what was or was not being done, why it was being done, how long it would take, etc. Keith kept me informed via email and/​or phone during the entire process.
They are courteous, honest, professional people. As a single woman, this is never an easy experience but Keith and staff have changed my opinion! They are absolutely fantastic and I recommend them highly.

My husbands 2013 VW Golf was sideswiped while he was away on business. It was sitting parked in a parking lot for a week. We filed a claim with our insurance company and they suggested we go to Cooks. Within a few hours Cooks called to schedule an appointment and got us in the next day on Saturday. When we took the car in the adjuster who was to give us an estimate stated there was really nothing wrong with the car and polished off all the paint. It was the fastest in and out of great service we’ve ever had with any of our vehicles. We will be taking our vehicles back to this shop for future body work. Customer service is top notch! Thankfully we can now cancel the claim and not worry about rates going up! Thank you so much Cooks!

Cooks Collision took AMAZING care of my baby. My 2004 Dodge Ram was side swiped while parked. Cooks did an amazing job with all of the body damage. Keith Rundles was awesome to work with, returned my calls/​emails promptly. I’m extremely satisfied with their work and I would do business again.

Was not happy to have had my first fender bender in 30 years but Cooks made it really pleasant. Everybody from the top down helpful, courteous and on time. Great customer service.

Someone hit into my Volvo XC90 and broke the rear tail light. They did not leave any number or insurance information. I went to several collision centers and was shocked at how much it was going to cost to get it fixed. Then I went to Cooks Collision in Tracy. Keith Rundles really helped me out. He told me if I ordered the part (he even gave me the part number so I won’t get the wrong one) he would fix it for me for free. I was there this morning and was in and out within 30 mins thanks to Keith. My car looks as good as new. Thanks Keith for your help and for saving me tons of money. I highly recommend cooks collision and I know I will definitely be going there for any car problems in the future.