Teavana

I just recently bought a tea brewing starter pack that included the perfect tea brewer thingy (you know the thing that drains when you put it on top of a mug), the perfect teaspoon scoop and the gray tin. It was $ 25 for all three items. I don’t get why tea doesn’t come with it… But the tea tacked another $ 20 on my bill much to my dismay. I got a chai blend that they had out to sample and I’ll tell you– it’s super tasty. I enjoy brewing it at my house but I will tell you the 4oz of loose that I got won’t last me long. I started looking on Amazon for some other loose options. The manager was helpful but was chatting about how she got a new job and she was so done with Teavana. I kinda thought that was in poor taste. The other person working was obviously new and not well versed in the products. I signed up for emails in hopes that I’ll get some coupons!

Very disappointing visit.
Listen, you can buy loose teas in a LOT of places. You can buy them online, which is cheaper, and gives you better information. Online, you can also read reviews.
You go to a brick and mortar store for the experience. However, instead, this is like going to the Wal-​xxxx of tea stores.
We walked in today, the store was empty and no one even bothered to say hello to my wife…
Then the person asked if she could help us, and I said I wanted some black teas without fruit and such in it.
She opened the tin of the most expensive one they had (20.00 per 2 ounces) and that was about it. Then my WIFE actually had to point out that they had a lot of other black teas without fruit…
The woman could see I was trying to look behind her, but didn’t even bother to step out of the way.
One thing is for sure, we won’t be going back there again to spend our money. I am just as happy to buy on Amazon, and I won’t be buying Teavana brand products.

Teavana is a ok place reminds me of when I was a kid visiting my grandmother in Florida. We would go to the loose tea shop twice a week and get tea. To me it brings back memories but like a previous review said it’s over priced and some tea’s have a bad after taste. I normally write down what I brought and put down if it is good or bad, so the next time I know what to get and not to get. I think if they dropped the prices down some I would shop more often.

I bought a teapot for a friend, and it turns out she didn’t have loose tea. They had 4 different samples brewed, do it was easy to choose. I like that they’ll do a custom blend or brew you a custom cup. I had a chai blend, it was actually spicy and peppery. I don’t think I’ve ever had tea that delicious. The girl behind the counter was very knowledgeable and friendly, though there were some what can only be described as «tea groupies» (they were known by name and really seemed to have the lingo down) that kind of chuckled at my ignorance, and it was more expensive than I’d have expected. That may have been due to my order. Because of the amount I spent, I got a free cup, which as mentioned above, was awesome. I think the loose tea is kind of an expensive habit, but I’d definitely treat myself next time I’m at the mall.

This place is a total gimmick. If you are a trend follower you might like it. It takes advantage of consumers who subscribe to chain store sales tactics. All bells and whistles with an unbelievable price tag. I am a serious tea drinker and will continue purchasing elsewhere thank you.
Gingerbread tea leaves the most horrible aftertaste. Popcorn in tea? Caramel almond amaretti is more pleasant but I am not an herbal fan. The teas just aren’t better than either the grocery store or a traditional tea purveyor.
One positive, the PerfecTea Maker is a nice gadget that, so far, strains loose tea very nicely.
Won’t bother going back.

So yes i’m a fan but all the customer service mixed messaging was a bit much for me. It looked like the owner who actually wanted to help customers through providing solutions and answers to questions, was at odds with the manager who probably is there everyday and knows the limitations of their stock and generally is uninspired to deal too much with customers, then we add a newbie young guy into the equation that is just as uncomfortable as us but trying to make the best of his day…
All adds up to… a mess. lol.
But i was on a mission and had to stay focused.
They had just what I was looking for. Finally came to the conclusion that they did have packaging that served perfectly as gift wrapping. I nearly had to lean on the young guy who began to panic at the cries of a one year old… as he messed up the gift wrapping i had to do for myself since he didn’t have a clue.
The kids tasted the tea, which I thought they would hate (i’ve tasted Teavana samples before and was not impressed) but they loved it. Well alright… left a happy customer. Thanks Teavana.

This place sells the finest quality of tea you can find in town. They also have numerous tea-​related merchandise. I had no idea there were so many simple ways to brew loose leaf tea!
At first, the tea seems expensive, but then I compared it to the prices for boxed tea, and I found out I’d be paying more per cup if I buy boxed tea. The loose leaf is cheaper, and it tastes much better, theres even a wider selection.
When I visited, everyone in the store was very helpful, particularly a nice young woman named Tia, she answered all of my questions and helped me to pick out a few pounds of tea which have become my new favorites. I even got a discount!
Teavana in Towson is most certainly my go-​to store for everything tea-​related.

While my initial experience seemed okay at the time as I was shopping for a Christmas gift, when the time came to make a return, at first they said they could on all but the Pumpkin Brulee, then decided not to take any of the teas back because of an unexplained to me, a first time customer, that if you purchase enough tea to get a discount, suddenly your purchases no longer qualify or a return because they are «on sale». The store lost a customer, lost referrals, and have both the product and the money I spent to the tune of nearly 100 with the discount factored into the sale. I am alarmed at the horrible customer service.

I absolutely adore Teavana. If you’re a mall employee, you get 10% off so that’s always helped me. It at least covers the tax. It’s a really expensive place. Everyone knows it. But you’ll become addicted regardless and then broke. There’s a lot of accessories needed to get your addiction started but I’m still an addict after three years so I think that says something!

Being fresh to the Teavana world we looked forward to visit this Teavana store in Towson. We possibly needed another type of tea and some help picking out a teacup container. Ian was very helpful and definitely knew his stuff. Once he helped us figured out what type of tea we wanted to add to our collection he went out of his way to check both tea cups that we had chosen to make sure they were both in perfect condition. It was the best customer service experience thus yet. Thank you Ian for making the experience a memorable one. We love Teavana.

I’ve been there a few times and its great tea but expensive .
Now you can redeem your Starbucks card there for a free drink since they are owned by Starbucks.
I believe they get commission when they sell you teapots etc. that’s why they may be pushy.

T
Nice concept in general. High prices but easy access to harder to find teas. However, this particular location receives one star because the clerk kept hovering over me and invading my personal space. The location I’ve been to in Lancaster has better service.
Wegmans in Hunt Valley offers the same exact teas, honing, tetsubins, shiboridashi, chases, etc for literally ¹⁄₃ the price of teavana and the quality and much better. Or try the Asian grocery at 8901 Philly rd, rosedale, md.

I like the store concept and despite being a coffee junkie, I came in with an open mind.
I bought a couple green teas. They are quite different from the «green teas» that come prepackaged in your local grocery store. It’s akin to a maxwell house coffee drinker trying Sbux for the first time.
The flavored teas seem to sell well, and certainly taste good. I might try those next time.
My only complaint was the pushy twentysomething girl trying to sell me an iron teapot, then trying to sell me a canister. They really need to tone that down, further, it’s entirely at odds with the mellow tea experience people are searching for.

I love Teavana! I started getting tea from here almost two years ago, and I’m hooked! Yes, the prices can be a bit high, but most of the teas can be steeped multiple times, so they last awhile. I find it completely worth it… I haven’t had a cold in two years since I started drinking their gyokuro green tea almost daily.
In terms of this location, the staff is super helpful and friendly, and the store has a very warm atmosphere… plus it smells really good, hehe. They will sometimes push you to get extra accessories, etc., but just say no if you don’t want them.
So please, put down that crappy dried out celestial seasonings teabag, get your butt over to Teavana, and learn the proper way to make tea! Your taste buds and your body will thank you!