Plato’s Closet of Baltimore

This placed has changed for the better since my high schools days. I was actually greeted seconds into walking into the store (with a SMILE, crazy right?) The associates were very nice and professional — they actually knew what they were talking about when it came to store policies.
I had 3 bags of clothes that I wanted to try selling because it’s been just hanging around my parent’s house for a a few years now. They accepted 20 items and I got $ 115 back. I was flabbergasted over some of the prices they offered me… $ 12 for Joe’s Jeans? A Theory top for $ 2? Yikes… I understand they need to make a profit but we’re talking about jeans and shirts that retail for over $ 200.00 each.
PROS:
–Respectable staff members… they know their store policies and explain it to the customer thoroughly.
–If the associate doesn’t buy a customer’s item, the customer will typically ask «why» and the associate is very respectable and explains why it wasn’t bought (without an attitude.)
–The store seemed to be organized. I wasn’t going to go «shopping» for clothes there but I did browse a little just to kill time.
CONS:
–It kind of smells
–I thought I would get at least offer $ 25 for Joe’s Jeans…
–You won’t really find designer things here (except for the items I gave them lol)
THINGS TO NOTE:
–They say it should take around 45 min. for the entire process and they said you must stay in the store.
–No trash bags… bring shopping bags or reusable bags.
–They stop buying 1 hour before store closing.
–This place (as a consumer) is catered to a teenager market — not someone my age that is 28.
This place is a lot better than it was 10 years ago. I’m rating this store 4 stars because of the customer service and the attitude of the employees.

Went today for the 1^st time ever. Just to sell. I called beforehand & the gentleman on the phone was so helpful. I was surprised! Consignment stores usually have a bad wrap but I was impressed w/​this place. I went in with about 5 bags of clothing, shoes & jewelry. The young women in the front immediately greeted & assisted me. I filled out an easy form & then they said the wait would be about 45mins-​1hr and that I needed to remain in the store while they go through my items. I had asked on the phone so this was no surprise. I browsed the store for about 7 mins and about 10 – 15 mins later they called my name. For 16 items I got $ 23 and some change. Definitely not big money however it’s better than nothing (I usually donate 2 charity) They give you the cash right then & there and that’s it! I will def. return. I wish I asked the two young women’s names as they were SO polite & professional. I’ll def. be back here

Wow! This is not the same Plato’s closet. Management must have changed. Believe it or not, the employees spoke when I entered the store. I was amazed. The store is so organized now and you can tell the current employees don’t hate each other. I used to hate this place because it was so unorganized. Now they have each section clearly marked off and an abundance of quality clothes. From Asos to h&m and forever21. They even have a larger selection of plus size/​big girl clothes. Made out with a Steve Madden purse, jewelry, AE shorts and a crop top for less than 50. I will return before the school year starts. I’m very impressed!

The men’s selection is small but you can certainly find some really nice stuff here… and cheap. LOTS of name brand clothes too! Everything from khakis and tees to jeans, shorts, and polo style shirts. I went to just browse and ended up spending a good deal of money because of all the stuff I found. The store is pretty packed and small. The staff who work here are nice and move quick especially for a store that has a lot going on at one time (people asking questions, people selling clothes, folk needing dressing rooms, and ringing up customers). The one in Glen Burnie is a little bigger and has more stuff in the men’s section but this one is good in this area. Check them out

Poor selection for men. Also terrible store hours and they stop buying an hour before they close. I walked in at 7:15 and was turned away while the two ladies sat behind the counter with their arms folded telling me there was «nothing they could do». For the $ 20 I would have gotten anyway I’m happier to donate than to have to cater to the desired times a store would like to gain inventory to sell at 3 times the rate their paying for it.

I came in to do some shopping and found some really cute things. The prices are way better than Uptown Cheapskate. I found a cute Valentines dress for $ 3! I would come here every day if I could afford to! Service is friendly too! The only negative thing about this place is that is is really cramped. Other than that love this place!

Brandy was very nice and helpful

Terrible management policy– makes u wait an hour in store for clothes to be evaluated! Most platos let you leave and come back! Easy way to lose business, terrible attitude.

I took in two big bags full of clothes and they only took 12 items, but I got $ 30 so I was happy. I’m planning on taking the rest to the other location in Glen Burnie. Some o hone stuff they took I was surprised by, and some of the stuff they didn’t take I was surprised by. I had a few cute short dresses and decided to hold on to them until spring hits and try again.
For shopping, I didn’t see much I was interested in, but they do have some trendy things. Although there also were things I was surprised to see– lots of hooker shoes.

nice place to buy nae brands at low prices
poor customer service; alot of personal conversation between sales persons

So I’m cleaning out my closets and garage for a much needed Spring Fling and realize I can make some moolah off of some of my leftover bebe pieces and more from the early to mid 2000’s. So me and DD make the trek on 695 over to the Towson outpost of Plato’s Closet. I was familiar with this chain from my days of living in Orlando but I honestly did not know what to expect. I piled the car with at least ten bags of clothes verified as acceptable on their website.
I’m savvy on how it works to sell or consign clothes, so I knew I had to wait my turn for them to look through my stuff. It seriously boggles my mind that people think they can waltz into a thrift store and be serviced immediately. Um, it’s also a RETAIL store where the sales associates have to serve other customers, too. Be patient or don’t sell your clothes. Especially on a busy weekend day.
Well, I guess the young ladies that worked there appreciated my casual demeanor and lack of annoying posturing when they said they’d be right with me because they were total sweethearts! Not rude or unprofessional at all. And they were dressed cute in a boho and «I write my own fashion blog» sorta way. I actually made one of them wait on me after I was done with the sifting process because I forgot to look at the young men’s section in the back. And I’m glad I did because I found some bargains for DS.
They gave me much more $$ than I expected (40% of what they will sell it for) and took only ¹⁄₃ of what I brought in, which was fine given most of it was stuff I hadn’t touched in years! I asked for explanations on some of the bypassed items and she said they didn’t sell well because… and explained in detail. She was quick and thorough. Taking a look around the store, it was kind of hit or miss (really! remember that store?! lol) but my DD did find some cute pieces. All in all, it’s best to wait until you have tons of stuff and take a chance. Something is bound to get accepted, unless it’s not one of their target brands. My thought process is to stick with affordable trendy labels liked by college-​aged or younger. Coach will not sell here. They sent a lady trying to sell her bag to another consignment store up the road.
Can’t wait for the Glen Burnie branch because I still have more accessories and shoes to try and sell.

My experience was the worst! I bought a full tub of juicy, j. crew, F21, H&M and madewell clothing. Most of the things still had tags! Other things I couldn’t fit because I am 5 months pregnant. Out of a full tub of clothing they picked 13 items. All of the items they picked I got from F21 I was paid a total of 34.70. SMDH The store is a total joke! I looked throughout the shelves while I was waiting, the clothes on the racks looked like garbage! The girl who picked through my clothes didn’t even look at everything! She also didn’t have any sense of style herself and synthetic weave (What did I expect, right lol) The clerks were very unprofessional they were looking at youtube rap videos as I waited for my pricing. There was no management present, just horrible service!!! Overall it sucked! [P.S the girl who came in before me had 3 pairs o true religions and a brand new BeBe dress and thy didn’t take any of her items! I bought the dress from her in the parking lot.]

This is the 3^rd time i’ve tried to sell stuff there with terrible results. First off, they dont tell you, but they are only looking for certain things every time, and will only tell you when they don’t accept it. I gave them 6 pairs of denim shorts, about 6 tops, a new dress from forever 21 (12.50) and new glittery flats from pacsun (24.50). they accepted the new items, 2 top and 2 shorts and only was offered 11.50. I took the money and donated the rest to charity. It’s interesting to look around but what you see is what you get. I have heard it is better to go in the beginning of the season when the demand is higher.

if you want to exchange clothes for cash, don’t expect anything spectacular. I went to the store with a BRAND NEW pair of Jessica Simpson platform pumps ($ 98), BCBG pumps ($ 70) and Lucky Brand patchwork hobo bag ($ 125). They offered me $ 14 TOTAL. My jaw almost dropped. I mean I know they are trying to turn a profit but the blatantly rip you off in the process. I was willing to let everything go for a at least $ 70. There were even customers there that couldn’t wait for me to sell my shoes because they wanted to buy it so there was no question of demand from the public! Needless to say, I took my shoes and handbag back and took my chances on eBay and Craigslist.

Hmmm, it’s ok. The clothing is geared towards females sizes 4 – 12. They guys section is pretty small with mostly jeans and t-​shirts. Make sure you inspect the clothing closely… I’ve purchased some stuff with rips and missing buttons. PS the soft lighting makes some stuff look wayyyyyy better than it is.

First time to try Plato’s Closet out and it was a complete disappointment. The idea is great: just like a used book store, pay for name-​brand, quality clothing, and resell it at a very low price. Three things will deter me from visiting again. (1) It took over an hour and a half for the staff to give me an estimate on how much they would pay me for the clothing. (2) When they did finally give me an estimate, they offered $ 13.02 for clothing that retailed for a combined $ 268.90. (3) The staff were very unprofessional. At one point, one staff member yelled at the other because she had moved a paper slip. The entire store heard the outrage. Save your time and donate relatively inexpensive clothing to Goodwill and sell quality clothing online through Ebay.