Jared Galleria of Jewelry

I’m a guy that doesn’t know a lot about jewelry. I came here to look for an engagement ring. The staff was incredibly friendly and helpful especially Kerri who helped me create the most beautiful ring my now fiancé loves. Even when I went to pick it up everyone was so positive and excited for me. What a special place. I wouldn’t go anywhere else.

Their customer service is absolutely horrendous. My fiancé purchased my engagement ring a few months back. It’s a beautiful, intricately detailed ring. I have very small fingers, so it needed to be sized. We brought the ring in and were told it would be sized and ready by 6pm the same day. We came back around 7pm and were given a bag with my ring in it, HOWEVER it had a ring guard on it. So, in actuality it was not sized. I looked at the employee, puzzled. She offered no explanation and then asked us if we needed anything that evening. I said yes, an actual sized ring, not a sloppy ring guard. She said «okay let me talk to my manager.» The manager came out and said that because of the detailing of the ring, it would have to be made in my size, and would take 8 – 10 weeks to be completed and sent to their store. My issue is, why were we not told that when we dropped it off in the morning? Why were we not called at any point throughout the day saying that it would have to be custom made? Why were we handed a ring with a ring guard and offered no explanation, until we questioned them? The only positive thing I have to say about this incidence it that my custom sized ring came in 3 weeks instead of their anticipated 8 – 10 weeks.
Now, my second experience is even worse. Last night, I glanced at my ring and noticed that the setting was not centered. It clearly the diamond is secure, but the setting leans to one side, rather than sitting straight up. I brought it in this morning to be looked at. I was greeted by a rude employee who told me it looked fine, and that there was nothing wrong with it. I continued to try and show her what I was talking about but she interrupted me and said she would have another employee look at it. Another employee came over and agreed with me, that the setting was indeed, not aligned. The first employee (who dropped my ring twice) brought the ring back into the repair shop and said something to the repair tech, then both of them started laughing. In a mere 30 seconds he «fixed it» and then cleaned it. I was handed back my ring that had not been fixed, just cleaned. I was so frustrated that I just walked out, but not before I was asked if I wanted to purchase the matching wedding band today.
Maybe if their employees cared more about their customers and the care of the jewelry they sell, instead of their commission, this Jared location would stand a chance. I’m taking my ring to the Jared in Annapolis near my parents house tomorrow. I know many people who’ve had wonderful customer service experiences there.

My mother tried to return a pair of earrings with a receipt. It was one week past the 30 day policy and the store employees and corporate workers were all terrible. They were rude and nasty. My mother didn’t want money back, she just wanted store credit and they were unbelievably rude and not willing to help at all. A local competitor gladly accommodated her even when the earrings weren’t from their store.

Every time I drive past this store, I get angry.
Before I go any further, I’ll admit that the story I’m about to relate happened at least 3 years ago. I’ve been stewing about it ever since, that’s how angry it made me.
I took my Swiss Army watch in to have the battery changed. The watch had always worked perfectly and the battery, after 5 years needed changing.
The tech seemed new and nervous, but nice and he offered to change the battery. He told me that, if I bought a white teddy bear and donated it to charity at their store, that the battery change would be free for life after that, so I bought the bear and donated it to a local hospital.
The next day, the watch started running slow again, so I took it in and they looked at it and declared the watch to be in need of repair. They appraised the watch at $ 495.00 and took it, saying they’d call me when the repair was done.
3 months later, I finally called them and they said the watch was not yet done, they’d call me.
Several months later, I get a call saying my watch was repaired.
I picked it up, it was running fine, but there was a chip in the face of the watch that hadn’t been there before, and the watch was still not running right.
I took it back, they admitted it was their fault, and took the watch back. Several months later, they told me the watch was repaired and to come get the watch.
I went, and the face was fixed, but the watch wasn’t running right still. I called them again and they basically said, «We’re done. We’re not going to work on your watch again.»
I threw the watch in a box and eventually sold it at a yard sale for a dollar after telling the woman buying it this story.
It’s too bad really, because I’ve been looking to buy an Omega for several thousand bucks, and I’ll NEVER buy from these people. They screwed my watch up and never fixed it.
ALSO, the whole bear thing turned out to be nothing. They even told me there had never been any such program. Amazing.

From the moment I walked in I was treated royally. Cassandra greeted me with a smile and when she learned I simply needed my ring sized. She jumped right into assisting me. Right where we stood I happened to look down and noticed the same Neil L. ring that I was getting sized… But right beside it was an even more fabulous ring option. WOWSERS. I tried the other ring on and lived it so… I exchanged the previous ring and purchased this one. I was also looking for a few other gifts and multiple associates in the store assisted in tracking down a piece I had seen at another store and they were funny and personable as well. GREAT SERVICE. My ring needed to be sized so came back the next day, the ring seemed to fit perfectly until I went to the grocery store and it almost fell off. Immediately went back and though I had to get a special order, they remembered me, my name, and we seemed to pick up our laughing and chatting just like I had never left. Thanks guys for treating your customers like VIPs. Can’t wait to pick up my new favorite piece!!!

This experience was much better than the last, the employee was actually interested in doing his job and selling the products they had to offer, even though we weren’t in there to shop! The last experience the sales associate forgot the sales part! And had no interest in selling my husband the pieces he was looking at!
Glad they have people that actually care, they actually almost lost 2 customers based on our last experience. Way to improve my perception of Jared, and in good time too because I have a ton a charms left to buy!
Customer service is so important, so I must say I had a good experience today. And they always have great merchandise, I am look forward to returning to finish filling up my Pandora bracelet. Who knows maybe even a necklace

My husband got my ring from here and I always get a ton of compliments. The cleaning and repairs are free every 6 months. It appraises for the amount he paid so the price is fair. The credit system is great if you put 20% down its interest free for a year. Im getting some custom pieces made from some ruby pieces I have and looking forward to it. Your other options are pricier or pawn shops, so as many bad reviews these places get it’s always a packed house so it can’t be that bad…

To say I was not happy with Jared’s customer service would be an understatement. Here’s what happened…
I went to get my engagement ring rhodium-​ed (shined up).
When I arrived nobody greeted me, so I walked over to what was clearly the jewelry repair counter. Once there a sales person came up to me, I told her what I was there for (I had my ring in my hand), she took my ring and walked away (into the jewelry repair area).
She seemed unsure about everything, costs, process etc. She repeatedly asked the jewelry repair person questions, he eventually took the ring from her and discovered a fracture in one of my side diamonds and then gave the ring back to the sales person. What was necessary to change out that diamond totally threw her for a loop and required another lengthy round of asking the jeweler questions. The whole time this is going on, she was wearing my ring.
Finally she gives me the price and tells me it could be done by 7:00pm that day. Then she filled out the repair slip, in handwriting that I was unable to read (which may be what caused later problems). I asked if I could pay now, and that took another 10 minutes to ring up. All the while she is still just wearing my ring. Once I paid, I asked if there was any way it could be done before 7pm, she told me that if the jeweler said 7pm, than that was when it would be done. I went on to ask if they could please call me if it was done earliar. She told me they would email me as soon as it was done and call if it was done before 7pm. At this point she is saying goodbye to me as she is STILL wearing my ring. Now, I didn’t think she was trying to walk off with it, but I wanted to see that it was going to go somewhere (a bag, a box, an envelope… anywhere!) I wanted to see that there was a system. So, I asked her what she was going to do with the ring at which point she showed me a bag that it would go in.
I was so frustrated I just walked out. However, I was very anxious that she was going to lose it or not do whatever was supposed to be done with the ring. So, when I got back to work I called and explained that I was feeling uncomfortable and wanted to make sure everything was okay. I spoke with the manager who seemed very nice and helpful at first. Then, once we determined that my ring was being worked on and everything was okay, she asked me what made me uncomfortable. I told her the story, and her response was was that there was «no process other than having a manager sign off on the repair.»
So anyway, now I was annoyed at the manager. I knew I was probably being a little up tight, but it’s my engagement ring, and she could have just thanked me for my comment and moved on. I got off work at 5:30, I waited around until 6 pm and I was preparing to have to stick around until 7 pm since I was assured it wouldn’t be done before then, but I decided to call and check. Low and behold the ring was sitting there finished. I was just so disappointed that after asking and being told several times the ring wouldn’t be done early (and if it was they would let me know) that I wasted a ½ hour sitting around.
The actual repair came out fine, and it was definitely convenient to have it done the same day. I won’t be going back there, not because of the quality of work, but because of the service. My best opinion is that the woman who helped me was not very well trained… which isn’t ‘her fault, but needless to say they’ve lost my business.