Godiva Chocolatier

Manager was very abrasive and argumentative regarding items regularly sold. I will not return to this location.

When I worked in the mall, I used to stop in here all of the time! It had been a while since I visited, so my hubby and I stopped in to get a sweet afternoon treat. Our experience, however, was satisfactory at best. Three stars because of the quality of the chocolate– but the customer service was lacking.
We waited in line at the register to purchase some chocolates and a frozen drink. I’m a member of their «club» which (in the past) allows you one free piece of chocolate each month. When I asked the cashier about this, she took my phone number, found my account, and then said «nope you don’t qualify» with no explanation.
When I asked why I «didn’t qualify for my free chocolate» she gruffly said «maybe next time» and that was that. I didn’t push it, and we stood to the side to wait for my husband’s drink. I wish I was kidding– but three more people came in asking for their free chocolate/​truffle and the cashier seemed to get more annoyed with each question as she turned every person away. Finally, the last woman that asked prodded until she finally got an answer– Godiva requires you to buy at least $ 10 worth of merchandise in a year to qualify you for your free chocolate. Ok, fine, great– but the first three people you turned away with an attitude don’t know that if you don’t tell them.

Walking into this place brings about absolute chocolate intoxication. From dark to milk chocolate, nuts and fruits or just pure cacao delightfulness, this place has it all. But then, dear ones… then, and out of the corner of my eye I spied a soft serve machine. Be still my heart as I gaze to the right and see cones dipped in chocolate (with and without nuts) only to find that there are offerings of chocolate, vanilla, AND swirl soft serve options. Gulp… let’s go for the mix, please and thank you, and in a cone without nuts (because, well, you know… all of those nuts are what actually harbor the calories in these concoctions — it’s true!!). Sweet, cold, soft-​serve delight in a small package that didn’t even have time to melt (so as to not waste a morsel of this gastronomic goodness). Suffice to say, not even the sturdiest napkin could wipe the chocolate smile off my face!
My cravings for the remainder of the year were satisfied in this one trip to the mothership of all that is good and pure in the world of chocolate. Highly recommended as the go-​to for decadent stocking stuffers, gifts for people you really like, and a little gift for yourself because, yes, as the old Loreal Preference commercials used to say, «I’m worth it.»

I had the pleasure of stopping here only because I was returning another item in the mall. It was close to my birthday so I figured why not. I had the best white chocolate soft serve on a chocolate top covered cone. Some kind of amazing. I was even asked did I want to join the club and I did. I can’t wait to return for more sweet desserts.

We walked in here because I wanted a chocolate covered strawberry. I saw an ice cream machine… and wide eyed… I asked «may I try some?». The staff was very nice and gave me a small taste. The look on my face had Robin ordering one right then.!! lol. I cancelled the strawberry, and we both got chocolate and vanilla swirled ice cream in a partly chocolate covered cone. The rich, smooth, delicious ice cream was topped by a small square of Godiva chocolate. This was one of the BEST ice cream cones I have ever had. Go try one! The best part… there are no calories!!! (OK just kidding on that!). WORTH every dime… and calorie… and the staff were very nice and laughing with us.!!

Seems a little silly to be leaving a review for Godiva, but I needed to after the other day. I’m a part of the rewards club and had attempted to get my free monthly truffle from the store in Atlantic City the day prior. I had been told that I couldn’t, they changed the rules, and needed to spend $ 10 to get the truffle.
My boyfriend and I stopped in this store to see what the deal was. Unfortunately, the previous day was August and this was now September. Jason was attentive, helpful, friendly and funny. He explained that the woman had been wrong. The policy is spend $ 10 within a year and you automatically are eligible for the free truffle. To make up for this other store’s incompetence he offered me the August truffle and the September truffle.
He was a pleasure to work with! It didn’t hurt that the truffles were delicious. Thanks for the help!

Chocolate is the main business for this brand name store ! Almost every big mall has one in it !
They been selling the fresh strawberry with the chocolate for around ⁵⁄₇ years, people still loved it !