Enterprise Rent-A-Car

I will NEVER EVER rent from Enterprise or any of their affiliates. Their customer service is appalling and I have never felt so insulted and upset from dealings with them. Long story short, I had to get a rental car because someone else rear ended me. When I dropped the rental car back off at the bodyshop (after I talked to Enterprise and they informed me they were coming to pick it up), I received a 500 dollar charge on my credit card for what they said is damage.
I NEVER received a phone call nor did I give them permission to charge my credit card. I asked to see pictures of this «damage» (since I took pictures after I dropped the car off) and they said the case has already been closed. I have already called corporate to report this fraudulent activity. Next will be legal action.
This type of scam is all over the internet. You can educate yourself and find out more by searching for Enterprise Rent-​a-​Car scam.
Talking to the brand manager — b.r.y.a.n. S. was pointless, he apparently seems to be on the scam.
I really feel that Enterprise did a «bait and switch». on me and is trying to charge me and/​or my insurance company for damage that I did not incur, just because I waived their insurance. I will never use Enterprise or any of their affiliates every again. I am letting everyone know that they should never use Enterprise nor its affiliates unless they want to end up being upset by having false accusations made at them and having to deal with a long paper trail and threats of their credit being ruined.

This Enterprise location is brand new. and terrific. The staff was professional and friendly, and really helpful. They made the process flow smoothly, both renting and returning. Definitely my first choice when I need to rent a car.