CottageCare

I will NEVER use cottage care again. They did a horrible job on my home. When I called the owner to complain, she screamed at me and told me I was a liar. Steer clear. I have never been treated so rude in my life. Obviously this owner is in way over her head and her cleaners don’t know how to clean or just dont care.

Cottage Care is awesome! My house looks great! They work around our crazy work schedules too!

I recenlty had Cottage Care clean my home and am very impressed with both the customer service AND the work… and Im fairy particualr about my cleaning service! Im in Chesterfield so my contact office is out of the Town and Country office. When I called to schedual an appt. the lady who answered the phone was very polite and went over in detail all they clean and what they do. She also mentioned someone from my area’s office would be calling to confirm both my appt and the services I was having done. I was contacted fairly soon after and was able to pay by credit card over the phone, which is both good and bad. Had the cleaning been poor, I may have been upset over pre-paying…luckily for everyone the service was stellar! They also take cash and check the day of, paid to the cleaner, I believe.
I received a follow-​up phone call the next day to make sure I was happy with the service, which I was, and I ended up making it a routine thing for every 3^rd week. The prices are very good too! You won’t pay an arm and a leg and you get a good clean.
My 4 stars comes from the only con, which was, my cleaning lady smoked or at least she smelled like cigarette smoke which in turn caused my home to smell of cigarette smoke for the duration of the time she was there. But the cig. cmoke slowly faded after she left. She was very polite though. And when we reviewed one last time what rooms we were doing when she got to my house, we realized she needed to add a ‘hardwood floor clean’ so she called to get a hardwood floor ‘mop’ from the office and someone was there with-​in 15 min. to bring it to her… in the meantime, she started on the bathroom upstairs.