Marlene’s Floral

Really wish i thought to check Unilocal for reviews! Ordered sympathy flowers yesterday over phone (website crashed on me)! They were closest florist to where I needed delivery to. Order was taken and extra delivery charge for being out of area which I expected. Was suppose to be delivered that day (2÷27÷15)!
Waited to hear from friends and nothing!
So I asked if they had been home all day and she said yes. Then said florist called and will be delivering to funeral home on sunday,
This is NOT what I wanted!!! First of all, it was suppose to be a SURPRISE! They were told it was from me! Second, friend said they made no sense on the phone so Decision somehow was made to go to funeral home. NOT HAPPY!!!
If I wanted them to go to funeral I would’ve said so!
So here I am trying to call the store during what their website says is Saturday business hours and NO ANSWER!!!
NOT HAPPY! NEVER USING AGAIN!!! $ 50 down the drain!
Owner called back from Florida, EXTREMELY RUDE AND IGNORANT!
NEVER USE THIS FLORIST!!!

I called this store on 5÷3÷14 for a delivery that day or Monday 5÷5÷14. I was told that Monday would be better. I am agreeable to this since I am flexible. I place my order and pay with a credit card. I think everything is ok. WRONG!
I called the recipient late in the day (⁵⁄₅) and NO deliver was made nor was it attempted.
I called Tuesday 5÷6÷14 and this order had NEVER been processed. I cancelled the order, asked why it wasn’t processed or if there was a problem why I didn’t receive a call? No one seemed to know. I was told I have to speak with Marlene, who is conveniently MIA.
I expect what I pay for. Next time I need a delivery I WILL be calling another florist that will do as promised.

Never delivered my Valentine’s day order. Didn’t show and didn’t call to say there was a problem. I called twice asking for a status. Both times she said that the driver was out and should be there any minute. It doesn’t matter why they didn’t show, so I never called again. I’m sure they were busy, but they shouldn’t accept orders that they can’t fill on such an important day.