Dp Pediatrics

I’m basing my review on the following factors:
Efficiency
Patient Care/​Bedside Manner
Wait Time
Overall Impression
Efficiency — The staff are slow to respond. If you need something, like records for a school nurse, or a referral, don’t expect to «wait a moment» to receive it. What you should expect is to wait a few days, and when they’re ready, at their leisure if they remember, they will call you so that you can make another trip to the office to pick it up. Actually, you’ll probably have to call them to follow up but they won’t pick up the phone or return your call. So you should expect to have to make a trip to the office without notice. The paperwork won’t be accurate though so scrutinize the details. Make sure that every time your child gets a shot or a procedure, that you ask them for a summary of the visit. Then check the summary! I’ve seen inexcusable mistakes on a summary. If they don’t update their records on time or correctly, your child may be getting repeat booster shots unnecessarily. You/​your insurance may be getting billed for procedures that your child never received!
Patient Care/​Bedside Manner — The front desk at times are perfunctorily nice. They’ll smile and say hello and treat you like you’re an actual human being. More often though, you’ll find the staff on the phone or shuffling paperwork, too busy to acknowledge your presence. Some are just plain cold. A small child going in to get shots, or any doctor visit in general, is expected to be anxious and scared. Pediatric offices are exactly the place where friendliness goes a long way. Instead, most of the staff are gruff and impatient. They have no time to develop a patient-​doctor relationship. If you have concerns about your child, don’t expect to receive due attention. They will give you a blunt answer to get you out of the office, because getting more business is clearly more important to them than helping their patients. To be fair, this office is comprised of several doctors who work on a circuit. Some can be nice. And one of the nurses is nice. But overwhelmingly more so than not, you’ll be met with callousness or rudeness.
Wait Time — Consistently about one hour +.
Overall Impression — Simply put: they don’t care about you or your children. Find a better doctor if you can.