US Post Office

I hate this post office, and possibly even my mail courier. Why? I got a package shipped to me 3 weeks ago, when they went to deliver the item, the guy rang the doorbell and left right away (signature required) and then put the notice in the wrong person’s mailbox. Fortunately they were nice enough to give the notice to me.
So I did an online redelivery request for the following Saturday, they never showed up or rescheduled it. My BF waited ALL day for the package, only for me to re-​check the packing and it was confirmed but NEVER rescheduled.
So then the FOLLOWING saturday I make a special trek out to the post office, they notice me in line holding the notice, they tell me to go to the door at the other side. I am standing behind a couple who is receiving a package from the lady behind the half door. She shuts the door and doesn’t come back. I wait 10 minutes, watching everyone that was in line in front of me get serviced at the regular counter until I go back and ask if someone is going to help me. The guy asks, «Is there someone in line in front of you?» — I said «no, she gave the people in front of me their package and then she shut the door.» ARGH! I want to pull my hair out. He gets her to come back and I give her my notice and advise her I was waiting for the redelivery and she doesn’t seem to care that we waited all day for a package, no acknowledgement or anything, she said she will check for the package, shuts the door and comes back with it a few minutes later.
Maybe it was just a bad day for me. but I have so many issues with my USPS courier and then this with the actual location. SO frustrating.

Unfortunately this is the Post Office that delivers my mail. I placed an order online and chose Priority 2-​day Express shipping. The package should’ve required a signature once delivered. I was off that day and waited at home ALL day since I knew it was coming. The status on my package said delivered but nobody ever came to my door. So the following day, I saw my post-​man and asked if he remembers the package. He says no and tells me to call the office, which never answers to see if it is at the post office.
To make a long story short, a week later, I find out he delivered my package to the wrong address and left it at the doorstep. BEYOND PISSED! After going back and forth when one of the supervisors, I have filed a claim and luckily my package was insured. This post office has been of no hope in trying to help me. It seems as if they are obviously trying not to get in trouble. I plan to have my packages delivered to my parents house from now on. This post can not be trusted.
As of today, I am waiting for my reimbursement (2weeks). Plan to update this post.

I live in east Torrance and my carrier is so accurate with mail delivery, he’s the best. I have very few problems, I hope he he never leaves the route!

Lost of my returning package And spoke with the supervisor, shés not even helpful at all
Just make sure you have your tracking # anything that you sent…

The US Post Office holds a similar reputation to the DMV, rude employees and long waits. But my visit here was pleasantly surprising.
I came here yesterday at 11:30 AM to get my passport renewed. I came prepared with my 2in x 2in photo, old passport, filled out DS-​11 form (because I was under 16 when I got my last passport, otherwise you’d bring a DS-​82 form), and a blank check (ended up being $ 110).
I waited at the mail line and was directed to this snappy lady who works with passport services. She informed me that at this specific location they only do renewals by appointment ONLY which I was unaware of before coming in. She then informed me that if I schedule an appointment right now it’ll be in June! She saw that I was really sad to hear the news and just as I was packing up to leave she asked if I had a copy of my ID. I said no and she told me that I need that in order for this process to work she needs it so she asked for it and made a copy of the front and back (for $ 1) and said if I wait 30 minutes she can meet with me. She told me to look through all my paperwork to make sure everything was complete and correct so the process can go quick. I was super happy and thankful and waited till she called me in. The process took 10 minutes! She was sharp and stern but still very helpful and considerate for allowing me to squeeze in. After the whole process I got back in line to pay for the shipping bill which ended up being $ 25.
Overall it was a great experience and even if there was a bit of a mix up and not the happiest employees it was well worth getting this off of my to do list. The trick it to just be polite and friendly and it’ll bounce back!

My letter was stuck at the 90 052 post office for a couple of days. I live in Compton so it was frustrating i could not get any help over the phone. My letter was sent to the 90 503 office this morning, so i decided to go in for any help.(trust me i was planning for the worst) I went to the pick up window and asked for help. She was my SAVIOR. This was around 9:10am today. Thanks so much for taking the time to look for my package.

In the last 10 years, I’ve managed leave the country 7 times to visit 11 other countries. Three of those 11 countries, I visited twice. So when it came time to renew my passport for the next 10 years, I did my research on how to do this process as smoothly as possible. Especially since I read the reviews for the passport services at this post office location, I wanted to be prepared for potentially rude employees.
Here’s what I did:
— downloaded my passport renewal form (DS-​82) at
— filled out the form and printed it
— asked my co-​worker to take my photo
— used
to make sure my photo fit the proper specs
— downloaded the photo file (.jpg) from
for FREE :)
— uploaded the .jpg to walgreens photo website and requested a one hour print in a 4×6 size (four passport photos can fit on one 4×6)
— picked up my photo and spent $ 0.29 + tax for the print
— brought the following items to this post office location: my old passport, the completed renewal form, (one) passport photo, and a $ 110 check payable to U.S. DEPARTMENT OF STATE.
According to
, this post office location provides passport services M-​F 9am-​2pm. But when I got there, I found out that it’s for new applications only. Renewals are done by mail. They do however provide renewal forms for those who are unable to download them online.
So I got in the regular mailing services line. I still was unsure if I did everything correctly and the lady who works in front of the counter ushering the line and answering basic questions was very dismissive and not very helpful. Luckily when I got to the counter, the friendly clerk behind the counter offered to make sure I did everything correctly before mailing my old passport, renewal form, photo and check to the address indicated on the renewal form. Then I sent it priority mail for tracking purposes. It cost me $ 6.45 for 2-​day shipping.
Three and a half weeks later, I have my new passport in hand! BTW, I did not do a rush order so I actually received this weeks earlier than expected :)
I wonder what countries I’ll visit in the next 10 years? Recommendations are welcomed!

The DMV of mail service. Rude, entitled and complacent employees. Last time I was there, a manager was doing an audit and making a big deal about an employee that had left her purse at her terminal, yet I’m there for another missing package. No one takes ownership for solving any customer problems or improving a clearly dysfunctional system.
I always do my best not to have any purchases shipped via USPS, but when a package is shipped USPS, I assume that I will not receive the package in a timely manner, if I receive it at all.

Lazy, slow, entitled. Prime example of government «work» no sense of urgency or caring if the job is done in a timely manner. Spent over an hour just waiting to pick up a package. They could not have cared less that there were people waiting that needed to get to work.

Worst, unhappy, rudest workers ever! Stay away from this place if you can! They act like we’re here asking for a favor from them! I prefer to use the kiosk everything I come here. Maybe when more people start using the kiosk, the staff will get nicer because they’ll realize their job is on the line and can be replaced by machines!
Oh…and the lady who does passports is the worst of all!!! RUDE RUDE RUDE!!! Use the kiosk or go somewhere else! …or create your postage online!
I’m sitting in my car wasting time with this Unilocal review but that’s how upset I am everything I come here!!!

This location is the most unprofessional, disorganized, and customer service lacking post office EVER:
1. Tracking information for a certified letter could not be verified, no one is willing to take ownership of a problem and resolve it to the customer’s satisfaction.
2. Staff needs training in professionalism and concern with the public.
3. Long lines and lack of staff to process customers.
4. No availability of supervision to address service issues.
5. Staff is out of uniform and presents a less than professional image of a federal employee.
You’d be a fool to do business with the USPS, remember you get what you pay for…
Now I know why Fed-​X and UPS have sealed the market in delivery and mail services.

I wouldn’t give this location a star at all.
In all honesty, a place like this would have failed miserably if it were a business. But because the ailing city doesn’t care so much, as well as the gov, we have to deal w horrible staff, phones never answered, and hours that are not accurate.
What a joke. Do not travel from far to this location, because you may be wasting hours !

***Attention: Torrance Post Office Delivery Carriers*** Especially the ones that deliver to Harbor Ridge Lane in Torrance. This is really very disappointing that I must write once again for your lack of service delivery. We have postal carriers that don’t care which mail slots they put other people’s personal mail into. Not to mention we put mail out for you to take back ie, RTS, or regular mail to be sent out, etc… and it stays for days at a time. What the heck, it’s very frustrating when you continuously do this!!! Time to call your Supervisors and start complaining to them.

What is it with postal workers. Are they trained to be uncaring, rude and have a permanent scowl on their faces. This particular office is truly depressing. If you can try to avoid this office. These people really hate their jobs. They don’t deserve the one star.

Always a long line… At least every time I go.
But it does go by pretty fast and they do have machines for you to buy stamps at in case you want to skip the line.
Parking is convenient so that’s a plus!!!

I have no complaints here! I visit this post office many time before for packages and mail pick up. The last couple of times they have been busy but it seems like a rush. Boxes and envelopes are always stock up. I had mix thoughts with all the negative reviews in the past with bad service from staff but I guess they have improved. Staff on every occasion they have been helpful and efficient. I’ve been help by Suni, James and the other the staff. I also like that more then three windows at a time are open.

What is there not to like about this Post Office?
‘Cause I like this Post Office, and no I do not work here! The major cross streets are Crenshaw and Carson, but the Torrance Main Post Office is located on Monterey St. and Crenshaw blvd. It is within walking distance from Wilson Park and the Del Amo Fashion Center. There is plenty of parking. There are 2 parking lots. The parking lot on the west side has a drive-​thru drop off mail box. Parking does get packed at times, but parking spots are opening up constantly. The lobby is open ²⁴⁄₇! Once inside, there is a self-​service kiosk that weighs packages, prints shipping labels, and sells postage stamps. The Post Office opens up Monday– Friday at 8:30 am –5:00 pm. and Saturday 8:30 am — 3:00 pm. Most importantly, mail last collection hours are Monday-​Friday 5:00pm, Saturday 4:00pm, and Sunday they don’t collect mail. It is still fairly inexpensive to mail out letters and packages. I have always found the Post Office Workers at this location to be helpful, polite, courteous, and just doing the best job they can do. Due to some of my experiences and the services that they offer I will continue to use their services and to do business with them.

I really hope they shut down the U.S. postal service department. It is a joke. A bunch of yahoos working who never know what they are doing.
Came in to get my passport taken care of between the hours of 9am and 2pm. Was told I had to make an appointment and the next one wasn’t for 2 months. Was told to wait to ‘the side’ and someone will be with me to set up an appointment. No one came. Called the number to set up an appointment… I never get a live person. The line is always busy or disconnected. No message service. I called other government agencies for a passport and there is no appointment required. Got it the next day at Redondo Beach Registars office. No line. No problems.
The post man stopped by my house today and knocked once. When I got to the door he was gone. A pink slip for my package was in the mailbox. I went to pick up my package after work and wait in a super long line. By the time I get to the front one of the lady’s assisting at the front desk said ‘anyone here to just pick up a package’. I waive my pink slip and she directs me past ‘the double doors’ to a gray door where I am to knock. No one answers. I ask a ghetto lady who is obviously an employee but pretends not to be of assistance and looking at her iPod or iPhone. She says, «no, you have to wait in line… This is the only line.» I go back to the front of the line where my place was and thank god there was a sweet older lady at the front… She remembered I was in line and let me back in. The older lady tells an employee at the front that a desk lady shouted people to pick up their package at the back door. The lady was like «no one ever said that… Nope. This is the only line» meanwhile the desk lady who did say it kept looking at me but wouldn’t speak up that she did accidentally tell people in line that.
I get to the front and the guy says you usually have to pick up the package the next day because it never comes back the same day to pick up even though it did not specify that on the pink slip. All because of a lazy mailman. This is the worst post office and every time I come here I have the worst experience with people who have no education, no people skills, and no urgency to assist. Why are we keeping them in business??? Because I work I can’t even pick up my package until Monday and its Thursday. I am keeping my fingers cross that they close some day.

Avoid this post office, even if this is the closest one to you!!!
I came here because they lost my USPS package I ordered something from online. Nothing big. My tracking number online did say it was delivered at my house, but I did not receive it at all. I complained to the supervisor and she said that the mail carrier had it this whole time.
Next day, I spoke with my mail carrier and he said he never had my package from the start and if he would have it, he would send it back to the post office for me to pick up (which to me doesn’t make sense)… I went back to the post office to complain some more. Where IS my package!!! The supervisor just told me to «wait for a couple of days» in case the package does come in to their facility.
I went back again and checked and. nothing! I eventually gave up because it’s not worth it anymore to come here!
That was 4 months ago and still till this day today, I do not know where that specific package is!!!

I’m glad I waited until now to speak up about this post office location in Torrance. I usually go to the one in Harbor City because they are more organized with less foot traffic and hassle-​free parking. The reason for my visit to this location was because they were open on Saturday.
The small parking lot is always full here. Don’t fret, cuz it’s only a few minutes before a spot opens up. There’s always a long line that does take some time to reach the front. I noticed this time, there was two separate lines, one line for single & another for multiple transactions. This helped us move along quite nicely. Another edition I noticed was the self-​help check out area w/​scales, touch screen, and payment machine.
However, it took me at least 15 minutes just to grab assistance, for blank addy labels that was suppose to come with the USPS Priority Mail Flat Rate Box, before I was able to jump in line. The lady at the P.O. Box Window made me wait for them while she helped another person and forgot I had been waiting. Needless to say, their supplies area was very disorganized.
My recommendations would be to have someone come out and spot check the supplies area and assist people at the self-​help check out area. It looked like some people were having trouble there. Also, guide people into the two separate lines or at least put signs out to let us know there’s two lines.
I can say that there’s a definite improvement since my last visit. There isn’t very many post offices that are open on Saturdays so I can see myself coming back to this location for my postal needs.