Torrance Lock & Key

Went there to get a key made for my car. This is a VATS (vehicle anti-​theft system) key and has a resistor in the key. Made the key for $ 27.00. Tried it in the lock cylinder and the key get about ¼ stuck out. Take it back, the guy looks at it and tries another one. Tells that his key has a thicker looking resistor and maybe that’s why it gets stuck. So go and try it again and guess what the key still get stuck. So I tried to file down the resistor, since the guy said his is thicker and maybe that was why it would not fit. Still no luck. Go back again, so 3^rd time. Now, I take it is his boss, give me a bunch of attitude about filing the resistor. Tells me that the key should fit. Then he realized that his guy didn’t cut the key correctly and left some burs on the key. I said if this doesn’t work then I want a refund. He tells me no since I modified the key. I asked what would have happened if I hadn’t filed it? I’d give you a refund. Yeah, cause the key is trash.
I go back and try it and same results. I gave up. I went to Old Town Lock and the first time the lady cut the key, it worked perfect. I wounded why ??? Cause they know what they are doing.

This review is based on: Duplication of keys
I needed five keys made for a cabinet key, and it was literally done in like four minutes. I was in and out in a snap, and I really appreciated it because I thought I’d have to come back and get them or something since I never went to a key shop before.
It cost 2.25 per key.
When your finding this location and coming from Crenshaw, it’s the first left after turning onto Torrance.

These guys are good.
They scheduled me the same morning, and got the job done fast. The tech, while a forget his name, was a gentleman from New Zealand, and was very friendly. I forgot to mention a side door, and they are coming out the next day to rekey those locks for only the cost of the service call.
Great service and fair prices. Can’t ask much more.

BEWARE OF THIS BUSINESS
On 2÷20÷15 had Torrance Lock & Key replace some locks on lockers at my business. We were very specific that we wanted reliable locks for twelve lockers. We wanted the keys to be individual & no two keys could open the same locker. Last Sunday, we found that one locker key was opening several of the lockers, which resulted in a great financial loss to my business. When I called on Monday, the owner Kevin told me that it was not his companies fault because the locks were cheap. I spent $ 290 for the locks his worker recommended. I never asked for cheap locks, was never given a choice, & never informed that the locks they were installing were inadequate & would break, causing a security breach that has now cost me several hundred more dollars. I told Kevin, the owner that I did not want the same incompetent technician & I expected to be reimbursed for my loss, he told me that was not going to happen. Needless, to say, we will need to see what the judge thinks. I have never written a Unilocal review but under these circumstances I think the public should be aware of the negligence on the part of this company, that is making money selling/​installing inferior products.

Be warned — they will sell you anything and not help when its defective. I have spent over $ 600 on a front door lock after they informed me it needed replaced. Had to have them come out after it did the same thing as the one they replaced, their repairman could not repair the problem. Consulted another locksmith who has informed me the handle is defective, Kevin at Torrance Lock & Key will not stand behind the sale as I got a second opinion on the problem. Kevin told me to look the number up on the internet to for the maker of the Lock.
I do not post Unilocal items — had to share so beware you will not get service, warranty or professionalism.
On a positive note: I phoned Westlock and they are shipping me a new handle for free. Wow you would of thought Torrance Lock & Key might of done this as they charged me $ 400 for a lockset. This is where we as consumers need to learn what companies to deal with and not deal with.

I am very happy with the work they performed on all of my locks. I will be going to them for all of my lock or safe needs in the future. I absolutely recommend Torrance Lock & Key to everyone!

they were as promised. took my door locks in an within ½ hour they had 14 new keys and 5 locks rekeyed. will use them again. would recommend them to others.

First time I used them, they couldn’t agree on a price, and wanted to charge like $ 50 to program my key (later did it myself in 1 min, the car programs the key for you and I’m guessing they knew this). 2^nd time I called and they quoted me a price which changed when I got there (not a big deal as anyone can make a mistake) but the big irritation is that while I waited they just sat there and basically ignored me. I decide to just leave and took my business elsewhere. Will not be coming back.

I knew that these owners had taken over Manchester Lock and Key after Stanely did such a horrible job running it and I was close to the Torrance Shop. I took my 88 year old mother in to have some keys made and they were friendly, helped her find the keys she liked and we were in/​out of there in 10 minutes. Thanks to Vinnie for all his help.
Ann

I scheduled an appointment to change my locks and they told me that they would be somewhere between 12 o’clock and 5 PM. Not only is that the longest window of time that I needed to be hanging around my house but nobody bothered to show up or give me a call. I spent an entire five hours in the afternoon on my day off keeping my children at home waiting for this locksmith that never had any intention to show up. I would not use Them as they are not reliable.

I had the unfortunate experience of discovering that overnight some moron (s) had put glue into my car’s door locks.
I managed to unlock my car using a remote and bracing myself for the bad
news, I took my car to Torrance Lock and Key to see if they could
repair the locks.
The person I dealt with, explained that the repair could take several
hours and require that the locks be changed. At that point I was blinded by the dollar signs floating in front of my eyes.
I then followed him out to my car so that he could determine the extent of the damage.
To my surprise, he picked at my locks and removed the chunks of glue, lubricated the locks and told me I was good to go (no charge)!!
Guess who’ll be the first place I call when I need a locksmith in the future.

I lead the Torrance Marriott Security Team and these guys were able to accommodate all our key needs every time we go. Great shop

«Torrance Lock and Key» (Kevin) was recommended by «Horizon Management» in Torrance. Made our appt. last week for 09÷07÷12, Friday between 10am to 1pm. I called @ 1pm, and was told all (7) locksmiths were unexpectedly delayed, and hopefully the nearest locksmith in Gardena would finish SOON. @ 2pm we cancelled our appt. Not once were we contacted, updated that they would be late, so disrespectful!

They are very helpful and reasonable.
Some one put glue on my office entrance lock. They gave me an advice how to take out the lock from the door, and told me to bring it to the store, instead of having them come over my place to fix it. It would have been very expensive. They gave me the best option, and they even re-​key the new lock, so that I didn’t have to prepare new set of keys.
I truly recommend this store.
Thanks for your help guys.
Haru

Had some house keys duplicated here and they worked. Yeah!

This place is the best locksmith around. I have an old Toyota with a single edge key and they actually had a blank key to cut on the shelf! WOW! then I had them make a key for a lock that I did not have a key for and it was done in 10 minutes! nice!

This company rocks! They are super fast and very professional. We had a break-​in attempt and my steel door was all jacked up. These guys came same day and made everything nice again. I thought I was going to need a new door but these guys fixed it. They also installed hard-​core bolts to prevent future break-​ins. They also fixed some small showcase locks that another place couldn’t repair.

I give this company 5 stars because they have coded some laser-​cut car keys to replacement cylinders for me. Other places have told me that it’s a can’t do and Torrance Lock and Key always tells me «leave it and we’ll get back to you». When they call back, it’s done. Love it. And the prices are fair, very. Maybe they’re a little expensive on the every day single key copy but the materials for the key are of a better quality. In my opinion the best in the area!

Exceptional lock and key place. I found this place years ago when they were the only ones who could copy a small key that I had. They are very knowledgeable and talented. They are also friendly. Most recently I hired them to come to my house and change all the locks. They changed 6 locks and made a bunch of copies in alittle over a half hour! Will definitely continue to use these guys for all my lock & key needs.

I came for a simple key duplicate which was only $ 2.25 and it was done in a minute. The service was quick and the guy working there was friendly.
The only bummer was there is a $ 10.00 minimum if you use your debit/​credit card… I wish they had a sign or some kind of notice to let people know before making a request…