The UPS Store

This place is simply amazing, and Patricia was so helpful and nice and accommodating, I can’t think of why they would get a bad rap here on Unilocal.After going to other places and getting a run around in prices and shipping time, I call up the UPS Store and get a fair quote to have my stuff shipped internationally. Fearing there would be a lot of hurdles to go through to get this does, I was told to simple come down to the shop and all would be taken care of.
Arrive at the store with all my stuff, Patricia politely assisted in hauling my junk to the back. Not only that, but she managed to take all my boxes and fit them into just three boxes and have them ready to ship to Canada. Paperwork was simple and, thinking it would take the whole day to ship all my belongings, the whole process went by fast and easy.
If there is a level of customer service to set the level to, then this place is the peak that others need to meet. post offices, I’m looking at you. Very, very great service.

I’ve used them for the past 4+ years for: a mailbox, copying, FAX & shipping services, without any hassles.

I love this place — you are dealing with real people — people who are willing to actually provide Customer Service when you have a problem — not just some paid automatons going through the motions of the job. Over the years, there have been a number of occasions when I was late getting a package ready to ship — and it absolutely had to go that day! Nathan and Patty have saved my proverbial *** by sweet talking the pick-​up driver into waiting until I got to the store. And whenever I need double-​sided copying done someone invariably steps in to set up the machine since I have forgotten how to do it since the last time I needed it. A breathe of fresh air in a world where Customer Service has become a recording at the other end of a telephone.

Horrible service. Like other reviewers, the only reason I went to this location was because their website and signs said they open at 8:30 a.m. They didn’t open until 8:50 a.m. The owner/​manager (older lady) was extremely rude and never made eye contact. I left my pre-​labeled package with her because by now I was late and in a hurry. I have no idea what happened to my package because according to UPS it was never scanned and never shipped. Never again. I’d rather go to the USPS.

They are supposed to open at 8:30am. I was there a few minutes after 8:30am, the front door was unlocked but no one was there, all the lights were off and the gate was down. Very unprofessional. If your hours of operation are posted and supposed to be one thing make sure you hire credible and reliable employees who are able to be there during those hours. It was a complete waste of time for me to go down there.

The worst customer service I’ve ever experienced. Will never go to this place again for anything. Drive a little further, go somewhere else.

Wow went to return something and these women were compleaty rude. there was another customer who was spanish speaking and they called someone to translate and they were making fun of her the whole time (I am bilingual) COMPLETELY UNPROFESSIONAL
When does it take 20 minutes to send something with a RETURN LABEL???

Patty (the manager) is the least helpful person I’ve ever seen. Do not go here if you’re doing anything other than just dropping something off. Another customer asked if she was ok because she seemed stressed. Trust me this is her daily attitude. She’s looks at you like a bulldog chewing a wasp. The young girl Katlyn was nice btw.

I will add to what everyone else has noted about the older woman who is the «manager». She is beyond rude, will not make eye contact, and absolutely refuses to be helpful. I came in with a package and when she quoted me the cost, I said it was too much. She said she would send it for me via the Post Office and prepared a label — Priority Mail. It is now eleven days later and the package has not been received and the Manager informs me that it has nothing to do with her — to check with the Post Office. The Post Office tells me they have never seen anything like this. All they can see is that a label was prepared. Nothing more. I am so mad and frustrated and urge everyone to STAY AWAY FROM THIS UPS STORE.

The service here is horrible! The employees are never pleasant and I needed to overnight something ASAP and showed up right on time when they say they open at 8:30am sharp and the doors were locked. I waited 15 min still locked. I work close by so I can see when they open, it is 9:30 right now and multiple people have walked up
To do business here and the door is still locked!!! Horrible service and business

Got here at 8:20. Sign says they open at 8:30. It’s now 8:50. An older man walked up to the door, unlocked it, ignored me standing there with my package. When I asked if they were open now, he shook his head and got into his car. That was 15 minutes ago. He’s still just sitting there. I’m only here for a package dropoff for my boss, but I can’t even do that I guess.
UPDATE: The older lady that everyone complains about is most definitely on something. She skittered up to the door, freaking out at someone on the phone about how she was going to be here for a little bit and then go «back up to the place», speaking really fast and throwing her hands everywhere. When I walked in to drop off my box, she had a broom and was «sweeping» styrofoam bits, aka flinging them wildly around the room and huffing like it was a marathon. The guy who was actually sort of working the counter wasn’t off his rocker, but he was far from competent. Never again!

Avoid this business. Period. I went here to get a data bank self-​query document notarized in order to process getting my pharm tech. licence at a later date. The older woman at the desk turned me away because apparently the document did not say what «type» of notary signature was needed for the form. Then she said I was not even authorized to get this document notarized, and there was no «signature line». None of this is necessary to notarize a document! You just need your ID, the document (and a copy), and to sign it before a notary who will then sign and stamp it. She then said it would cost $ 40. Ha! I went to my bank, no fuss, AND the service was free! Please stay away from this woman, she had all the signs of a drug user – erratic behavior, shaky hands, dry gaunt face, and aggitated.

This is the WORST UPS store! The old lady/​manager/​owner is super rude, and the staff are extremely unfriendly! The only reason I dropped off my packages there because it’s on the way to my daughter’s school. Maybe greeting customers is too much work, but they even ignore your existence even you are only 2 feet in front of them! At the other UPS stores I’ve been to, if I tell them I’m just dropping off boxes they would tell me to just put it on the counter. At THIS store, they tell you to get in line — and when it’s finally your turn, they tell you to drop it on the counter and NOT process it right away! What the!!! Seriously, I would give NO star if I have the choice. Worst people I’ve seen… so rude…

Been here a few times & the customer service is usually good. Today, the sign says they open at 8:30am & it’s now 8:45! I unloaded all my boxes & waited by the door for 10 min! Nope, I’m going elsewhere!

I only saw one worker. They desperately need to hire more help. Over priced to ship packages. I’d rather use the US postal service.

Was dropping of a return to Amazon” Customer service person was very persistent on helping me while working on another” Her clothing choice was very“rude” Ups Shirt was wide open showing more of her chest then I would of wanted. Owner needs to check this out” I will never go back.

This is an awesome UPS store. We have our PO Box here from my work. The people who work here are fantastic. Patty is always awesome to us! This is the best UPS store in the south bay IMHO.

Besides being one of the most sour people I’ve seen in a long time, she also wanted to charge me $ 1 to tape the box!!!
I grabbed the box and said out loud ‘can’t wait to Unilocal ya’…

B

Worst UPS store EVER!
I usually order things online through Zappos and
. Whenever I have a return, I drop off my prepaid labeled UPS packages at UPS stores.
Time and time again, this UPS store has failed in customer service. There’s an old woman that works here (owner? owner’s wife?) who has the most ABSOLUTE WORST customer service attitude.
Her eyes are always down and she looks down so she can avoid eye contact with her customers. She only knows how to deal with one customer at a time and keeps going to the back room and does whatever she has to and makes her customers wait.
Even when I had to just drop off the package, since I didn’t want to just leave it on the counter, I wanted to let her know that I have a package drop off, I’ve stood in line while she took care of one customer and ignored the rest.
Unfortunately, this is the closest UPS store from my house, but I much rather drive to the one in Redondo even just for a drop off.
NEVER NEVER go to this UPS store if you expect ANY service from them.
Wish I can make a formal complaint to UPS franchise… this woman gives UPS a bad name!