Staples the Office Superstore

I have used this store for nine years. The store has been so good in all departments, i still use it even though i moved out of town. I have used it for printing, tech department– computer services-​cleaning my PC, furniture and more. The manager and staff are very knowledgeable and professional. They know how to treat a customer the right way.

The copy and printing dept sucks, they have machines that don’t work and require you to get a staples card, add money to the card so they can tell you the USB port on the machines don’t work! Waste my time and money!!!

I am applaud and absolutely disappointed by the lack of knowledge and service that easy-​tech provides. Went to staples to try to get my cracked screen repaired, couldn’t get it done the first day I came which I understand, maybe they were ‘booked’ for repairs, second time I came I dropped my phone off at 9:00 In the morning, dropped by twice, the phone was still not ready after 5 hours! went back for the third time and come to find out something more is wrong with my phone and it is unfixable! wtf? my phone is working just fine before only thing was my screen was cracked. I have never had this problem before. Save some time guys and don’t go to staples for repairs. they clearly don’t know what they are doing.

Went in and the employees look very rough. However the employees are attentive and polite. Thr cashier was great but like I said rough. It appears the management does a good job on training their people. Their gift card display was half empty and was tucked in the corner. Very hard to find.

After a terrible experience at the staples on Hawthorne blvd, I came into this staples and called in to make sure they can scan my large document, I was quoted the price by Alejandra who was more that accommodating. She told me they were a bit busy with customers but to leave my cell phone number and she’ll call me when they aren’t busy to let me know I can come in. She gave me a call promptly and when I got there everything went smoothly, I was quoted a price at fed ex office/Kinko’s at 8 $ per page, I paid only 2 $ per page at this staples which was great!
Thank you Alejandra for your great customer service.

Kudos on their customer service. I went in there today and watched a crazy lady verbally badger a manager who had clearly done everything he could for this women and he just stood there and took it like a champ. I do not have the self control that that man has. He stayed smiling and offered up anything he could to take care of this upleasable women who was causing a scene.

Don’t go during back to school time lol. Half of the staff lack basic customer service skills.

The employees at this Staples location are really helpful when I have needed specific sized boxes for mailing. Also they know exactly which printer ink I need and take me directly to the shelf in the store. The location is convenient and I can usually find what I need without having to go to other Staples stores. It’s nice to be treated respectfully and not left hanging when the Sales Associates are too busy to assist me. Great store and reasonable prices.

Certainly not the most efficient Staples but A LOT better than the one across town. So if you live in Torrance is would come to this one.
The guy behind the copy desk takes his time a bit and has a slightly hipster/​condescending attitude at times. Its not totally in your face but if you ask for like a stapler or scissors or a paperclip he kind of makes you feel like you’ve over burdened him.
However the computer is usually available and there is plenty of space on the copy machines.
The better of the two in Torrance. (The copy center at the one on Hawthorne is in SHAMBLES!)
Good Staples Overall.

I had a five star experience at this store yesterday. I went to return a couple items and had a bit of a complicated situation, but Robb, the manager, totally understood what I was explaining and couldn’t have been nicer in completing the transaction quickly. Thanks, Robb, for your professionalism and help.

basically management team needs to be trained ===badly treated staff. specially by store manager====yells at emploees on floor====it is disgusting for customers to hear all this. i have observed this frequently. Finally I have decided not to do any bussiness with ithis Staples Location. Also I needed to upgrade my CELL PHONE (VERIZON)= On one of my visits to store I was waiting at WIRELESS kiosk for assistance. No one came to help me for 20 minutes. Finally I left disgusted with feweling that they do not need my bussiness= Went to verizon across the street to Verizon stoe==Rhe took care,

I’ve not had a reason to go to Staples for a while, but recently directed to go and pick up a computer quickly. The staff here is pretty bad. I was inquiring about a device and the store clerk directed me to another clerk who directed me back to the first clerk who then attempted to help, but eventually asked his supervisor for help. I had to wait near ten minutes for the «supervisor» to come help me. So if you really need questions answered, go to Best Buy or Frys, or attempt another Staples location.
The supervisor there is this super pale looking guy who basically yelled at me when I had a question he couldn’t answer. I get that you have bad days, but OMG what a bad experience I had! I need to shake it off now. Staples, what are your plans for the future? Can’t afford to hire quality people at your retail locations anymore? I feel like this is a great research topic.

I been here many times and this place is never busy. The only time it is busy is when you go to the cashier. Most of the time, since it is so slow, the cashier area gets busy. Usually there is only one cashier until after 5 mins is when they call for a backup cashier.

Fail. Tried to buy a clearance laptop and had a miserable experience. Pushy salesmen trying to get the commission for the warranty scam despite my clear insistence that I wasn’t interested. Found out after about 20 minutes of uncomfortably waiting around with desperate salesmen bugging me every few minutes that the laptop did not have a battery!
I gave it two stars only because it looks like you can walk in there and buy a ream of paper or a pencil or something like that with no hassle. Also because I think I have finally learned my lesson to just buy from newegg and other online retailers and let the big box stores die their slow death!

I bought a nifty new 15.6″ Compaq laptop here for the price of a netbook. I had trouble finding it; had tried Costco, Best Buy, OfficeDepot, OfficeMax, and Fry’s. While I went and had a bite of lunch, they set it all up so that it was ready to go when I got it home. Unfortunately, they did not have a laptop case with handles, but I found one on eBay. The manager was the one who assisted me; she was great.