South Bay Credit Union

It’s a nice clean, home town feeling but they don’t have the hometown mentality of customer service. If you are lucky to walk in and no one is there, you will have a pleasant experience but heaven for bid there is a line, and you are in a hurry. I literally stood in line for 15 minutes being the 2^nd person in line. There was an old bald man w a mustache who sat at his desk and refused to help them, made them wait or sit. There were: tellers working the Windows but only two of them helped customers. Not sure why the wait had to happen.

If i could give a 10 star review, I would! I worked with Sarah via email recently and she was an absolute pleasure to deal with. She’s diligent and very professional.

Overall a good Credit Union. I have never had any regrets from switching over from BOA. My only gripe is there is one woman that works here that looks like she absolutely hates her job. I didn’t get her name but I think she is young and Persian. I come in almost once a week and I hate it when she is at the window. I swear, I have never seen her smile and her attitude just says, «I hate working». But everyone else I meet here are just super friendly and helpful. Overall not a bad credit union.

Awesome smaller credit union. Easy to find in the Rolling hills plaza and plenty of parking. Great and friendly tellers!

A Great Little Credit Union! I’m glad I’m making the switch over to Credit Union banking as it is much more friendlier, much better service and if there is an issue, they are on top of it asap!
Now Credit Union banking is different than «regular» banking (for lack of better word). I was and still maintain an account with CHASE. For one thing, there are only two branches compared to like 2,000 for CHASE. But they do make up for it via a shared co-​op ATM network. But On the plus side, a very big plus, is much, much better customer service. Their tellers are always smiling and genuinely happy to see you and they seem to go the extra mile vs. a big commercial bank. Plus the managers at both branches are readily available and always have time for you to answer any questions or address any concerns.
Well, I’m sold. I can’t speak for other people, but Credit Union banking is the way to bank :) This branch, Torrance is open on Saturday’s and has better hours too.

So satisfied and completely happy with my experience with Sarah at South Bay Credit Union! I was referred by a friend to contact Sarah regarding multiple loan refinances. She was concise, efficient, helpful, honest and obliging. Would give more than five stars if I could! Such a wonderful outcome, and she was so positive and her diligence was impressive! Highly recommend, you will not be disappointed!

Recently, I bought a vehicle with the help of Edlina, Sarah and Jennifer. These ladies made my first purchase easy, stress free and enjoyable. I appreciate you going above and beyond for me. If anyone is in the market, I TOTALLY recommend SBCU! KEEP UP THE GREAT WORK & AWESOME CUSTOMER SERVICE!

I am new to this credit union and felt welcomed by the staff. I noticed how well they took care of their customers. I came here to refinance one of my vehicles as part of a summer promotion. Suzette was extremely helpful and efficient. She made the process incredibly easy and fast. I was so excited to have my payments reduced that I asked to refinance my other vehicle. Again, incredible service and happy to be saving money!

My wife & I needed assistance today and spoke with Suzette and her customer service was simply FANTASTIC. We live in OC and needed access to an account we have not used in many years and had trouble gaining access and Suzette not only walked me through the process, gave me her ext number to call back with any questions (which I did) and she helped me add eAlerts to our account and was awesome. We do not see that type of customer service much in 2015, nice to see Suzette still has it!

New customer. Glad I came too. Heard about them through a pre-​approved promotion to refi an auto loan with a guarantee of lower interest by 2% off my current rate. Came in a skeptic but they delivered and more. Suzette is one of the most efficient bank personnel I’ve had the pleasure of dealing with. Very professional and pleasant. Satisfied new client.

Outstanding customer service from Sarah Aguilar. She helped me with an auto loan that was becoming a nightmare. She stayed well past her normal hours to assist me with my loan since I was heading out of town that evening. She was determined to process the loan and helped me every step of the way. Had she not gotten everything done that day I would have lost out on over $ 2500 of manufacturer rebates and quite frankly I may have changed my mind about the purchase all together. She put the loan offer together quickly and efficiently. She helped me decide my loan structure with very helpful explanations. She was extremely courteous and friendly even after the dealership dropped the ball and couldn’t send us an accurate purchase order on MULTIPLE attempts. Usually when it’s getting near closing time and the bank is having trouble with getting the right information from a dealership… they usually tell you they can’t do anything else today and to try back another day when we have more time to straighten out all the details… but not in this case. She saw that I was getting agitated by the dealers inability to fill out the paperwork properly and assured me that as long as her boss allowed her to stay in the office to work on my purchase she would do whatever she could mm
working the loan and that she would do her best to make it happen… rather than give up and tell me to come back another time, she stuck it out for almost 2 hours beyond her normal schedule to assist me. She went well above and beyond my expectations for a banking institution and got the job done when I was short on time. I couldn’t have asked for anything better from her. I have accounts at several other banks that I’ve had for years… but SBCU is by far the only one I would ever recommend based on my experience with Sarah. Keep up the good work. Thanks

I have been with SBCU for about 4 years now. I love their customer service. I want to especially thank Sarah Aguilar who went above and beyond to get my loan approved and funded. I believe that many banks and credit unions have lost their way in appreciating the customer. Cannot say that about SBCU, they are always smiling and happy to help. I am going to refer everybody I know.

I have been with South Bay Credit Union for over 2 years now and they they never cease to amaze me. Yes, how often would you put the word amaze and bank in one sentence, probably never. But that is not the case with SBCU, they are truly phenomenal. Big banks should send their employees to SBCU to learn the art of customer service.
I would like to give the spotlight to the wonderful ladies of SBCU. Margaret who helped me with opening my account and refinancing my car as well as working with me as I apply for a personal loan. She was very professional, efficient and courteous. Last week, my wife has to replace her car of 10 years and she applied for an auto loan. Josephine was very accommodating and helpful. She guided my wife through the initial loan process in a very professional but friendly manner. Sarah took over and was just so spectacular in the way she handled the application right through the approval stage going way and beyond to accomodate my wife’s work schedule as she gets off from work when the bank closes. Sarah, thank you so much for making the loan process so incredibly easy. I also want to acknowledge Suzette for being such a friendly, warm and welcoming Member Service Representative. When my daughter opened her saving and checking account, Suzette made it a very pleasant experience for my daughter. Thank you so much ladies, you are the many reasons why SBCU will thrive into the future. Thumbs Up all the way!!!

I love that I’m with South Bay Credit Union now. The customer service is really good. Sarah and Ivette are AMAZING loan officers, they helped me get the loan that I needed. I will DEFINITELY refer people to open up accounts with South Bay Credit Union. Thanks again SBCU! You guys are the best!

They had me acting out of character over the phone, shooting my blood pressure through the roof. They don’t give a damn about their customers. Some of the tellers are very nice, but their management has the worst customer service and attitude. Closing my account with them today!

Excellent customer service from Suzette De Alba! She was extremely helpful, returned my email questions and phone calls beyond my expectations! Thank you for your great service! I recommend SBCU to everyone over any local bank!

I recently got an auto loan with SBCU. They were amazing! Sarah came in on her day off to process our loan and made the process incredibly easy! So happy with this Credit Union! Would highly recommend them!

This is Pastor– I am been with SBCU −331÷2 years– I love this credit union they are the best. try –them you will love them!!! Boths office are great, they make banking as easy as eating pie! I love and pray for my friends at boths of the offices. They making banking safe!
God Bless, Fisette

I totally agree, especially w/​first 2 lines is exactly what Ive said and thought. I actually recommend this bank to people because I do hate other banks! With SBCU I actually have peace of mind! So now I need to find another Credit union just as good for someone else’s funds I am in charge of and its recommended I do not use my own personal funds bank. So I am here trying to find if there is even another credit unions as good as SBCU, which I like so much! I so signed up just to write this review for people who need a c. u bank because I recommend it being a 8+yr member.

SBCU is the best! If you are looking for a new credit union… this is your best bet! Take it from a person who absolutely hates banks and everything they stand for… i love this place. It always reminds me of an old re-​run of Cheers… where everybody knows your name… dunt dunt dunt duh dunt duh :). I am building my credit to buy a house next April and let me tell you not only is SBCU a non profit but I get basically free credit counseling and have jumped my score 50 points since i’ve been a member (2 years). I currently have 4 accounts
car loan is now through them (I purchased through a private person… they made it SOOO easy, for both the seller and I! They had the check cut… car registered and me on the road safe and sound same day! They helped me to consolidate all my credit cards and put them onto one MUCH LOWER rated interest card through them. They charge pretty much nothing ever and cut me a check at the end of the year incase they made any profit split between their members! Oh! And they take everything out automatically for me every month on our actual scheduled day :) weird! Love them. They take care of customers like few businesses ever have or ever will!