Sephora

Very annoying experience !
With the VIB membership, I was able to get 15%off through online purchase. I bought some products for my mom. She didn’t like the color of the foundation, so I went to exchange.
They were out of it and noticed me that they can order and free ship to my place.
HOWEVER; they DIDN’T mention about that there’s price difference since the 15% code is no longer available when they newly place an order. I walked in to the store and they were out of it and not noticing me the price difference before they cancel my original order. Later when I figured it out, they kept saying it’s their system. What they suggested was they can cancel the return and give me back the items I had purchased, which I no longer need. Does that mean do I have to drive back again to exchange? Funny thing is they failed a few times to cancel the return, and I just told them stop to do it because after this, I no longer wanted to shop here.
It’s ridiculous that if they are out of stuff, they newly place an order, so whatever discount/​coupon you used goes to the air. They didn’t notice it til I figure this out by my self. I don’t really shop here anymore.

Came in the other day looking for foundation. Two people asked if I needed any help and I eventually asked one of them since the other one was occupied with someone else. Sonia was really sweet and helped me find my foundation with ease. She tested it on and matched my face and neck perfectly. She gave me some tips on what to do when applying it on since I never really wear makeup.
Maybe it’s just a hit or miss with the staff that help you, but I never had a problem coming in.

Great service! Every time I come to this Sephora, I am always blown away by how helpful the staff is. Whether that be recommending products are trying to hunt down products that might be sold out.

I am a loyal Sephora customer. I’ve been to many stores, in NYC and many in California… this is probably the least «Sephora» of them all. Sephora has an excellent reputation of being customer oriented, friendly, helpful, quick… the list goes on and on. There’s a reason I never got into ULTA. Sephora is the best. Most notably because their customer service reps are very knowledgeable about all the products in store and always create an awesome shopping experience.
However, this location is not like the others. I came in to exchange a product that got damaged during shipping. It happens, and it is no big deal. To be specific, the Lancome Genifique serum that got delivered to me had a broken dropper, but I had no fear. I knew I could return it the next day in store with no problem. In the end, I got my serum with no issues… but I probably won’t return to this location unless I knew exactly what I wanted. I was looking forward to getting a complimentary makeover here that is included with my VIB Rouge, but… meh.
The employees here are all about each other. I walked up to the register, and there was a person ahead of me. I thought it was a customer, but it was actually an employee trying to get some stuff… and other employees were walking by and chatting with her, it was weird. When I finally made it up to the register, they didn’t know where my product was. They looked at the bottle, (which was out of box), and asked «Is this skin care?» Yikes! (Sorry to sound like a snob, but the reps should probably know the difference between skin care and makeup, because the packaging is very different. Also it was out of the box, so they could have just read the bottle).
It just doesn’t seem like the employees I met here are on level with the Sephora standard, though the store is a good size (much better than the JCPenney branch). YMMV

This Sephora is probably one of the most unfriendly sephoras I been to. The Sephora is Cerritos has the best staff every time I walk in they greet me ask if I need any help with anything, but as soon as I walk into this Sephora every worker completely ignores you, I accidentally dropped powder foundation on the floor and one of the workers just gave me the dirtiest look I’ve ever received, after that I just felt completely uncomfortable and left.

I’ve gone five times to this Sephora hoping someone will change my mind about this location. I will not be going to this location again. Each time I have gone no one greets me (except the person at the door holding the baskets) or asks if I have any questions. I had to hunt down someone to help me once and she wasn’t helpful either. About 90% of the workers have an attitude. They also are bad at restocking. I’ve been waiting for a few items that I’ve been looking for since late November. I’ll be going to the Sephora at Cerritos.

Ok, I love Sephora and I do a lot of shopping both online and in stores but I been to this store twice always looking for different things and they are never stocked up with anything. Every time I’m looking for help and do ask for assistance I get this condescending vibe. Yeah I know it is the holidays and you guys are super busy but you don’t need the ATTITUDE! The store’s success is a direct reflection on how you treat the customers. But yeah Uhmm I will most likely not come back to this Sephora.

Don’t get me wrong, I absolutely LOVE Sephora. It carries all of the brands I love and I am a VIB member there. However, the associates at this shop spoke with such a condescending attitude towards me. I am a paying customer, and I know what I’m looking for when I shop. But for some reason the associates feel that they have the right to make backhanded comments to me and not help me when I am trying to find something. I felt completely disrespected coming here and I will do my sephora shopping either online of in Manhattan beach from now on.

Went looking for a new foundation and right away I was helped by Adrianna. She applied three different samples of foundation on my cheek and we both chose which one was best for me. Once we choose it, she applied that color on my whole face to make sure it looked good. I thought she was helpful and I asked her A LOT of questions and not once did she seemed bothered! I really appreciated her patience and input!

Decent store, plenty of products to choose from and very clean. I’m a huge makeup girl so when I go into a makeup store I know exactly what I’m looking for and from what brands so I usually don’t need any help. I struggled between giving this store 3 or 4 stars for the main reason that when I came in they didn’t sell anything that I was looking for. I came in specifically looking for the YSL brand, and for the Anastasia Beverly Hills matte liquid lipstick. They unfortunately don’t sell YSL in this particular store, and for some reason didn’t sell a lot of the Anastasia brand either.

Store is located on the bottom floor of the new part of the mall near Macy’s. The people there are all really friendly and helpful. Especially Genevieve! She helped me and my niece and pick out some great lipstick/​tints and perfume. And I’m super picky so she was really patient and helpful with me!

Everyone was extremely friendly. So glad I went here, they found the perfect foundation for me.

Came in looking for concealer so I asked a representative for some help. What did I get? An attitude. I’m sorry if I didn’t know my information for my beauty insider, but really… Don’t give customers an attitude when they’re flustered. Thank you ms for ruining my birthday.

I came here during the weekday shopping around and stumbled upon this store. A sweet lady named Lateria helped me. She gave me a one on one tutorial on how to fill and shape my eyebrows. She answered all of my questions and was very patient with me. She was open to any questions that I had, which I really appreciated because I’m not a beauty –makeup type of person. She was very happy and friendly. She also recommended me a few skin products to help brighten up my under eyes. She also gave me two take home samples to try out for a week. Thank you so much Lateira and Sephora. You guys rock!

I absolutely love this new store that’s opened. I think this is gonna be great for Torrance. Del amo mall honestly really needed a Sephora and finally we got what most of us desired. The people that were here working were very friendly. They were very welcoming. Someone from Skin care helped me and he was very detailed. He took his time to answer all my questions because i had so many questions. A makeup artist spent about half an hour with me helping me choose makeup. Her name is Erica. She was a sweetheart. What i love about this Sephora store is that they have almost everything in stock. Most sephoras that I went to in LA don’t have every product that online websites have. But this Sephora has online products in the store as well to try on hand for example Tria. I have always went to different Sephoras to find Tria but this is the first Sephora that have skin lasers… This store is awesome! I will come here only from now on. SHOUT OUT TO TORRANCE ON THIS GRAND OPENING OF SEPHORA… Congratulations to us and Sephora!!! Im a Vib Rouge and Im definitely going to be taking makeup classes here. I’ll be getting my makeup done here too. Super excited. Im a huge Sephora FAN!!!