Scott Management Co

I recently moved into a new apartment under Scott Management. The difference of the management company of my old apartment, to this one, is INCOMPARABLE.
After their business hours, I recently had a leak incident in my unit and emailed the manager for emergency service. I got a quick responsive email saying that it will be taken care of as soon as possible and it was. The mangers here are quick to reach, quick to send service and really gave me their 100% attention.
They have a great team and provide 5 stars service!

I was on the board of my condo’s homeonwers association twice. Before we had Scott Management, we had incompetent managers whose decisions got both them and the board sued. Scott Management did such great work with and for us. Had answers for us about what we could and couldn’t do as a board, had good contractors for us to work with, were responsive to our needs, very communicative, very professional. Now I’m in an apartment that’s being managed by them, and that is one reason I was so happy to find it. I know they will take care of reasonable requests in an attentive, professional manner.

Update: Sherri, the Client Service Manager of Scott Management contacted me, which I appreciate. I am happy that she takes pride in customer reviews and looks to satisfy unhappy tenants. Upping to 3 stars, because the support staff are responsive and helpful, but I still find it unacceptable that the property manager for my complex did not respond at all to multiple attempts to reach her. I know that other residents have also had the same issue when trying to reach her. I won’t bother with reaching out to her any longer, although I don’t understand what the purpose is in having a property manager if she doesn’t do her job.

Horrible company!!!
No communications between parties. Not returning emails nor phone calls over months or never. Do yourself a huge favor, don’t even consider to hire this company.
If I could I wouldn’t not give even one star they are that bad.

Just contacted them today about an issue I had in my home. They were quick to respond and very helpful witch I appreciate a lot! Thank you!

I have worked with Scott Management alot and have always found them to be very professional. Their office is responsive, polite and attentive to their Home Owner’s Associations needs. It’s really nice to deal with a family owned and run business. We have found that Heather in client services is very courteous and a pleasure to deal with.
Thank you Scott Management!

I live in a town house managed by Scott management company and have no complaints!
I’ve had a few issues with our property and any time I have contacted them via email or phone they are always quick to assist me and resolve the problem.
Friendly and professional staff that always make something that could be a hassle extremely manageable.
Would highly recommend them to others.

I personally don’t understand why Scott Management has so many bad reviews! I must be a lucky one, because I never have a problem getting ahold of one of their representatives, and they always respond back to me in a timely manner. They are also always kind to me on the phone, or via email and are very business professional!
My building is also well maintained, and if there is an issue I never have problems getting it fixed. Which is really important to me!
Also– Heather in particular has been extremely helpful. If you have any issues, I recommend having her assist you! She won’t disappoint.

I’ll start with the good news, the internal office staff I have communicated with is to be complimented (Isabel, David, Shannon).
However, the service from the Property Manager, Ariel, is nothing but a perilous journey. I was falsely accused of causing damage to a common area of which I had provided a security deposit check. They fact of the matter is that personal property of mine was intentionally confiscated and disposed. When they failed to return my deposit check, they never contacted me with a reason for that decision. I requested a hearing to discuss the issue with the Board, but Ariel/​Scott Management, never provided me with an opportunity. Instead, Ariel convinced the Board to retain a lawyer for 6 months and I was told I could not talk to the Board or Management Company. Thousands of dollars in expense to the Association included an offer to enter into non-​binding arbitration that would cost me AND the Association to conduct.
Ariel also offered to return my deposit check in full — IF I signed a ‘confidentiality agreement’ to prevent me from discussing this farce with anyone.
Ariel did set up a «kangaroo court hearing» between me and the Board that was conducted by the lawyer. At this ‘meeting’, the lawyer instructed the Board Members to say nothing, answer no questions, and that I was not allowed to even ask any questions. Ariel was a no-​show to allow the lawyer to do the dirty work.
After I sent a letter to the lawyer complaining about the validity of my ‘hearing’ without the semblance of due process, her response was that it was in fact NOT a hearing (despite a communication from BOTH the lawyer and Ariel indicating that this would be the hearing that I had been demanding for months) and informed me that I am not legally entitled to due process from the Board or Management Company.
I tried the suggestion from Steven J to request a change to another site manager, but when I asked to speak to Ariel’s supervisor, I was told that they were related… which explains quite a bit. Steven J reminds me of a resident at our condominium who has told neighbors that she doesn’t need to be concerned about complaints made against her because «she is a personal friend of Ariel’s.
I will take the suggestion by Steven J in a different direction — I will run for the Board at the next election with a platform dedicated to changing the current management company to one that is fair, transparent, and financially responsible.
Brian P
Highland Terraces (Hollywood)

Been dealing with this company since I moved to my new condominium in Playa Del Rey in April 2014. My first issue was to repair the master bedroom window due to termite damage. HOA was responsible for the repair so they worked with this company. It took about 6+ months of painful dialogue with this company to get any resolution. Standard response was «we’ll forward your concern to the board of directors.» Meanwhile, mold continued to collect under my window mouldings which I recently discovered. Customer service in terms of getting back to you either through a phone call or e-​mail was dreadful. I may volunteer to be on the board and rest assured, I will have concerns working with this company. If you’re a property owner, I highly, highly recommend that you take the other 1-​Star reviews into serious consideration. DREADFUL, MISERABLE, FRUSTRATING, DESPAIR… what one feels when dealing with the people from this company. They bring out the worst in you like a vicious attorney provoking you on the witness stand. As for my window, it was replaced a few weeks ago, but apparently the wrong type was installed. It’s a noise insulation window since I live a bird’s eye view from LAX’s flight path. Window cleaner told me interior left glass of both sides can’t be cleaned because you can’t slide them. Oh my god, I have to deal with this property management company again for the same issue! Anxiety and stress level increasing by the moment. Merry Christmas to me.

Unless your house is about to explode they could really care less. I was so happy when I sold my last place that I would no longer have to deal with these lazy people. Imagine my horror when I opened up escrow on my new place and saw them on the docs. If my email or question requires anymore than 3 of Margarets (my prop mngr) braincells to fire she will just completly ignore me. I think Ill just start attending the mtgs on site so she will be forced to actually answer a question. They must be the cheapest deal in town and it shows.

Emailed 6 times using both the online form and directly over the last few months, with a couple questions, no response. The only time this company will actually engage in a two sided dialogue with you and them is if you show up randomly in person and badger them until you get the answers you need. Pain in the ass, answering one of a dozen emails or phone calls would’ve been less trouble for all of us with such simple questions, but they did get the job done… slowly. Even when I went to the office they moved very very slowly, I spent like half an hour there just trying to get another gate key and there was nobody else there except me that needed attending to.
Don’t even bother with the contact form on their site, or the online service requests, or the phone calls. You’ll get nowhere.

Unfortunately one bad rep can ruin it for a whole company so far as I’m concern, overall Scott Management is awful! Emails go unanswered, rarely a return phone call on any issues. Margaret is the worst at her job. I don’t know why she has taken this job if she doesn’t want to handle these types of situations. I see others here have better to say and maybe it’s because they have a different rep. To be fair, regular common area services are usually kept up like trash, pool, landscaping but don’t have a specific issue… it’s a crap shoot and that’s when you are SOL! If only Margaret could grasp the idea that people appreciate some acknowledgement like return email or call on the problem and that would go much further (and perhaps shows that you care just a little) than being totally ignored AND not handling the problem. Perhaps they pick and choose who they want to service better over others. Either way, I wish we could fire Margaret because for the nine years I lived here, she has never been a good rep!

Property Management of any association is never an easy task. It’s impossible to please all homeowners within a community. Our community is 280 Units; which brings a wide range of personalities. We’ve also been through some major changes, and constructions projects. Prior to Scott Management; we were with Horizon. It’s been a complete 180 turnaround over our prior management. They are pro-​active in helping us improve the community; our Property Manager Ariels works ²⁴⁄₇; I’m getting responses from him even around 10 – 11 PM at night.
They’ve been dedicated to help us through our challenges and we’re very happy we made the switch. We look forward to a long relationship with Scott Management.
If you are unhappy with your current manager; I highly recommend you change.
Steve
VP, Fusion at South Bay Community Association.

Terrible SERVICE! No response to two letters regarding plumbing. How do they stay in business. Recommendation: Don’t use this company.

Now that I’m dealing with Scott Management, I can’t figure out how this company is helpful? My HOA would be better off spending their money on my neighbor kids than my site manager. Missed calls, no response to emails, voice messages that don’t go through, personal messages that get lost, I’ve heard it all by now! Unless I make it sound like there’s imminent destruction of my building, the site manager simply doesn’t respond. I also get the feeling that when I finally do reach the site manager, he does *just enough* to get me out of his hair. I really regret getting my unit with Scott Management right now, and wouldn’t recommend their services. People, spend the little bit extra for a better company, you’ll get what you pay for and more!