Remodel USA

Terrible, horrible, appalling, dreadful, awful… lets see what else… oh, completely unpleasant. You can read all the bad reviews on this site, add them up and that gives you an accurate depiction of this company. A harassing campaign of calls and door knocks. Aggressive sales team with «timeshare and used car sales» tactics — especially Celeste. We asked for referrals and the homes they sent us to had visibly poor workmanship and we were blown away at how unhappy the homeowners were with the company. Couldn’t believe that they would send us to customers who were so unhappy — one of them is suing the company. What does it say about a company that has no happy customers? Run run run run away from this company!

Wad told I was getting1.6%, opened email contract from hero program, was at 9
.6%. When second guy came to check roof, I was at work, my wife said he was a perve, stared at her chest while saying he wad here to take measurements. Canceled contract, settled at 21k, email said 36k for loan

I wish I would have read the reviews before I purchased my door. Poor service, poor quality and not worth the money to call this business for any service. I am still waiting on a service call for repair of my warped door. What a complete rip off.

Very impolite over the phone. You get the feeling that they will take you for a ride.

What others are saying is true. My husband and I just spent over 3 hours with two high pressure sales reps. who were very nice, at first, but we had to be rude to get rid of them. For some reason each time we told them we had to think about it they kept coming down on the price using rediculous tactics including a «neighborhood» referral program and even getting a rep at the company home office to «miraculously» authorize an opportunity where we could get a contractors price instead of a residential price. Normally I would not take the time writing a review, especially since we already lost over three hours of our valuable time to these guys, but a major point they repeatedly made throughout the meeting was how they have never received negative reviews from actual customers. That’s because only the weak minded end up buying from you, plus you get people to sign a price disclosure agreement in order to convince them that you are giving them some sort of exclusive pricing. What a joke. Our price went from over 44 thousand dollars to 15 thousand just before we practically had to kick you out. The funny thing was after spending a good 10 minutes assuring us that the best offer was walking out the door with you, and we could only expect the small 10% sales offer to stand up for the next 30 days, you took that agreement paperwork with you as well as any evidence you were ever here. I see that you have a boatload of negative reviews on Unilocal.I guess you don’t count these reviews because they are from people who were too smart to buy your BS.

Our sales rep was Brandon Cole, I recommend him he’s not pushy and very clear in guidelines. He promised high quality material and that’s what we got. It’s a little pricy, but they allow payments and didn’t ask for money upfront. Very professional, thanks Remodel USA!

Aggressive Salespeople that will not take NO for an answer. Same story as many here, door-​to-​door guy sets up an appointment for another day (wants to be sure everyone is home) and when I called to cancel (3 times), even talked to the «manager» to cancel and they still had someone show up at our door. I have also reported them to the Better Business Bureau. They could do amazing work, but their sales approach is HORRIBLE. They come off as total SCAMS. Do not give them your phone number.

Stay away. A company that pressures to sign on the spot for a pricey investment is a red flag, especially when we never wanted to buy from them in the first place. Their sales tactics are disrespectful and pushy.
If they actually decide to become a service-​oriented company and listen to what their customers need instead of imposing their own way, then they would actually be more successful and get high customer satisfaction. Learn from companies that do it well. Read the sales book by the founder of Zappos. You will learn a lot about how business should be done and how to do customer service well.
A solicitor came to the door and I wish I did not open that door. I was asked about our windows and yes, we need to have them replaced. I told him we were not ready to make an investment but he insisted that it would be a free quote. Their sales rep came later. He actually was pleasant but unfortunately his company sales tactics were not. He gave us a very long presentation. I told him that we were not planning on buying anything that day but he lowered the price and continued to try to sell to us, even though we said no. I had my child to take care of and told him that I did not have much time left but he stayed a total of almost three hours.
He even tried to say that I wanted to get the windows and my husband was the one holding off the process. Which was not the case. It just left a bitter taste.
The samples I saw were interesting but the sales process was terrible. As a result, we will not buy from them. This company should really come up with a different sales approach, train their sales reps to listen to the customers and stop pressuring homeowners when they are not ready.
They would get a lot more business that way. People do business with people they trust and like.

These guys got my number and would not stop calling. Finally (stupidly) I agreed to have them come by for an estimate. They didn’t show. The next day they called and arranged a new meeting. This time the guy asked me for my phone number and address. I told him that since he called me, he probably knew my number. Then he transferred me to a lady who asked me for my phone number and address. Needless to say, they didn’t show. By this time all I wanted was to never hear from them again. It took a lot of doing to convince them that «never call me again» means that I don’t want them to call me or my wife at any time in the future.
I’m sure they are going to call again. At that point I will go formal.

Solicitors from
stopped by 12/​23/​2013. When my mom opened the door they wished her a Merry Christmas and she told them she doesn’t speak English. For the next couple of minutes, they continue to ask more questions with my mom telling them at least two more times that she doesn’t speak English. They finally gave up and walked across our lawn to the neighbor’s house while saying «Merry Christmas and learn English.» That was insulting! I can’t trust this business if they hire these kinds of idiots to represent their company.

Great quality work done by these guys. Sure the pitch was a long-​winded one. They even called the next day to ‘sharpen their pencil’ because we weren’t sure about the original price. Sure they hard-​ball. But the quality of the windows and the professionalism of the installer made the whole deal worth it. The sales agent knew about a program available to us called the HERO program that helped us make the decision as well. Knowledgeable, great quality, fast install, a bit pricey. You get what you pay for.
(Would rate them 4.75 stars out of 5 if I could, the wait on the windows was a bit long and the cost of the windows was a bit high, but they were definitely top-​notch.)

Beware of this company… Had my house Re-​roofed by them. The salespeople were very nice and polite. The job was done in a rush and I had to watch them like a hawk to make sure things were done right. They do not care at all about customer satisfaction — they care about passing inspection… And they passed only because the city roof inspector is old and doesn’t get on the roof to do an inspection! I had to hound them to fix exposed nails on shingles, the ridge was crooked and the drip edge was sloppy. I just called about a warranty issue and they said the inspector came out to look and the damage wasn’t covered by the warranty. I asked how he knew where to look. They said they didn’t replace any wood during the job so it wasn’t covered — They did replace quite a bit from water damage.
This company will lie to you, strong-​arm you, and cheat you every opportunity they can. STAY AWAY!

Stay Away! Buyer beware. Nightmare experience just in getting a quote. (I cannot rate the quality of their work.). First guy came out a couple years ago and met with my wife and I. Took 90 minutes of our time. Gave an estimate then put on the hard sell. Some of us can’t make a decision like this on the spot, but this guy said if he leaves without our business the deal will never be the same again. It was unpleasant pressure tactics. Totally dashed my wife’s interest in solar.
They called me occasionally over the next couple years and so I had them come out again but insisted that I would be alone because my wife didn’t want to deal with them again. They came out and walked the site again and, for some reason, we’re reluctant to give a quote with wife not home. I said send me a quote. Simple as that. They said okay, ran my credit score and we exchanged some voicemails. They again wanted to meet with my wife and I. I said no and send me a quote. Never happened.
To add to the hassle and BS, I am pretty sure this company sold my info to every hack solar and remodel contractor around because every day that I am home I get phone calls from companies that want to meet with wife and I to do a solar review, or they want to know if we have an upcoming house project.

Scam artists. Rude asshole comes up to my door knocking rudely. I tell him politely I’m not interested and he walks off throwing a flyer down on the ground. Made him pick up his trash and leave. These are the kind of individuals that remind me of ex cons getting door to door jobs. Stay away from them

Please note that a majority of the filtered responses are Positive, although the ones shown are negative. Unilocal… Please do a better job at balancing feedback! People who don’t buy a product have no business reviewing a company, I’m sorry.
We met with and received a quote from a sales associate today.
Very professional. Very informative, and very flexible with the price. A lifetime warranty on a product & you have me at hello. 4 for wonderful customer service and answering all of our questions. Not a 5 because of the fact that the price is a little higher than we’d expected, and the work hasn’t been completed yet. We will update our review when the work is completed.
My husband and I were both home and decided to go with this company because of the warranty. This is not a typical latex and water-​based paint. The compound is a completely different makeup, which makes it longer– lasting. In addition, they are including trim, gutters, the garage door, shutters, and the awning on the back patio. They are also repairing the extensive damage to our existing exterior walls. All things considered, it’s an investment that we thought was worthwhile. Again, we will update with photos once the work is done for people who want a balanced perspective.

Scam artists? Maybe. Probably.
I came home one day to find someone walking away from my property. A representative that was leaving flyers on doors came to me and saw that I needed a new roof. It’s true. I do. It’s obvious. My roof looks like someone threw bowling balls at.
I was looking for quotes anyway so I thought I’d give these guys a try. I schedule a time to meet with one of their «manager». They give me a good presentation on roofs and how their roofs it the best roof because of the numerous layers and warranty. The problem with the presentation was that it was 2 HOURS LONG.
The man took 2 hours of my time only to tell me in the end that the roof replacement (with tear down and disposal of my old roof) was going to be a little less than 30k. 30k for a roof?! Yes that’s extremely pricey. They even try to bait you by bringing it down a little, like to 23k if I sign up immediately. After more incentives to bring the price down even more, like advertising on my front lawn and referrals, and eventually guilt tripping tactics, the man left. I said no politely because it was too much.
The next day I get a phone call from a lady from Remodel USA. Says an «Assistant Director» or something with higher pull really wants my business because he has to meet a quota for the area and has a really good deal for me. I had nothing to do on a Saturday afternoon, so I said sure, if they can get that roof down below 10k, and not give me another 2 hour spiel, I’ll meet with someone again. The lady said she cannot discuss price but that it will be worth my time. I agreed… again.
The «Assistant Director», a man in his 30s, comes in, overly friendly, and does keep it short. He brings the price down to 15k. Still way too much. He politely leaves the property, but as I look at his through the window as he walks to his car, he decided to spit into my rosebushes. A bit rude, but not a big deal to me because it’s just spit. My roof looks like crap already, so what’s a little loogie?
If this review doesn’t persuade you stay away, here’s a little more reason to believe these guys are shady. Look at all the Unilocal filtered reviews: 48 of them with the majority being from users with only 1 reviews, all eerily about 2 – 3 sentences long. I’m glad Unilocal has an awesome filtering system.

Same thing happened to me. The guy who scheduled the appointment told me to lie that my husband was available. Got a call a minute later but he couldn’t tell me much because my daughter was crying. The guy said he couldn’t stay and left because my husband wasn’t there. Then got a second call from a woman trying to compliment me on the spelling of my name. Didn’t take Wendy’s review to tell me to avoid this contractor,

As many people here have noted Remodel USA ask that both the husband and wife be there for the estimate. This is not because they are sexists, it’s because they are scam artists. As they told me point blank as we were asking them to leave, they never make a sale once they leave a home. Never. So to avoid the, «let me talk it over with my spouse» line, they insist that both of you are there. They know if you don’t sign before they leave you will discover that they are over priced and sketchy.
Here is my review from Angie’s List:
A canvaser for Remodel USA recently came to my door. He asked if I’d like a «free quote» on replacement windows. New windows are on the short/​long term todo list and I was interested in talking to someone about the cost of such a project. I insisted however that I was not currently in a position to buy new windows. He assured me it would be an only estimate and good up to one year. I even watched/​listened as he told the booking agent on his phone that I was not interested in buying windows at this time and only wanted an estimate.
The next day two reps from the company came by. After a brief meet and greet I walked them through the house as one of them measured the windows and the other took notes. At this point I was feeling pretty good about letting these guys into our home. They seemed professional, friendly and knowledgeable.
Once the measuring was done they went to their car and returned with window samples, literature and other materials. At this point my wife and one year old son joined us around the kitchen table for «the pitch.» The pitch lasted about an hour — longer than I had hoped, as I should have been working, but thorough and informative. At this point I’m still thinking it was an okay idea to let these guys into my home.
Then they revealed the price — 30k for the whole house. We explained to them we couldn’t afford to do the whole house at once and were interested in the font picture window and the three windows in our son’s room. That seemed fine with them and they broke that cost down for us. Those 5 windows came out to $ 7400. This is where things took a turn for the worse.
The reps told us that for the next 30 days they were offering an instant $ 500 rebate on any order under 10k and that if we sign-​up before they left we’d get an additional 12% off as part of a first visit discount. That brought the price down to $ 6200 — with $ 600 down and the rest financed. I really didn’t want to make a decision like this on the spot, I would have liked to do some independent research on the company and product before opening a credit line with them.

We told them we needed some time to discuss it and they went to the car to pack-​up. At this point I’m regretting getting into it as I had hoped we wouldn’t be pressured to make an on the spot decision and the pressure was becoming pretty palpable. After talking it over with my wife we decided that there was no way making a decision that big at that particular moment was a wise choice, but we were still impressed with the product and very interested in possibly having it done after we figured out what our tax return might be. We explained this to the reps when they came back in and it was immediately clear that is was not the answer they wanted nor expected to hear.
From that point on things became very uncomfortable. The reps quickly started with the «Good Cop/​Bad Cop» routine with one seeming annoyed that we would pass on such a great deal and the other saying, ‘hold on, let’s see if we can make this work.’ Then they threw another deal on table after «talking to their boss.» If we put a sign in the yard and gave them good reviews on Angie’s List and let them take photos and never told anyone what we paid they’d do it all for $ 5200. After this second pitch we again explained that if it meant committing right there and then we would still have to pass. And then it was 20 minutes of, «Well let me ask you this…» How much is your mortgage, how long did you think before buying your car…
And then it was guilt trip time with bad cop letting us know that it wasn’t cheap for them to come all the way out to us — they had to buy gas and go out of their way and, and… We heard that a few times before they finally left.
3 minutes later there is a knock at the door. Good cop thinks he has «left his keys» in the house. A minute later I went to the living room to find him still standing there. Then he says, «What if we do the whole job for $ 4800?» In the course of an hour they came down on the price by 46% but insisted the whole time that they didn’t need our business.
And then to add icing to the cake they seemed to sit outside of our house for the next 20 or so minutes. It was all very creepy and a total waste of time. What was billed as a «free» estimate cost me 2 hours of work, the hour and half I get to spend with my son at the end of the day and a nights sleep.

After an extensive interview and all our questions answered we went ahead and had our our house painted. The team was very thorough as far as prewashing, sanding and taping.
The paint job took three days to complete (once the paint order came in) and the house looks so much better! Haven’t scheduled the stucco yet.
The fees are a bit pricey but since we have a two story house with a steep pitch it wasn’t a job we wanted to tackle ourselves.
We were told we would receive a referral «bonus» if one of our referrals hired them. Still waiting.

Do NOT do business with them! If I could give them NO stars I would.
They take several thousand dollars from you to «start» the job and then show up anytime they want without letting anyone know when they are coming and then say «oh we sent someone there but nobody was home.» Really? Do you think you shouldn’t show up anytime you want and let us know when you are coming maybe? Our roof had a leak when it rained so unfortunately we called these a-​holes. They’ll leave messages on your answering machine saying that they sent a guy over and he waited 20 minutes which is bullshit!
This woman, I suppsed she’s the owners girlfriend and associate will come at 8pm at night, knocking on your door to «see how everything is.»
The work isn’t done! You guys show up whenever the hell you want. You guys emoved the gutters from the roof and never put them back up. It’s 8pm at night and your knocking on my door… how do you think I’m doing!!!
We signed a contract on 10÷6÷2011 and it is now 12÷6÷2011 and the work has yet to be completed!
You’ve been warned. DON’T DO BUSINESS WITH THEM!!!