Providence Medical Institute – Torrance Urgent Care

Two hours and forty five minutes to get a prescription for antibiotics. If you don’t want to die of old age before someone sees you, use a facility that knows a little better what «urgent» care means

Waiting still after 100 minutes
There were two people in front of us 100 minutes ago
At this point who cares I may walk out without a wors

waited for almost two hours for a simple urine test. their ac must be broken because it was 90 degrees in their waiting room. literally the worst urgent care ive ever been to.

I went to this Urgent Care two and half weeks ago because I had a very sore throat, I couldn’t swallow, nor could I sleep at night. After waiting for over an hour, I was seen by Dr. Neal. He told me it was virus and it could not be treated, he told me to go back there if it persisted over 3 days. I went back there a week later with more severe symptoms, after waiting for hour and half, there was still nothing the doctor there could provided me. I was told to take Ibuprofen for pain, that’s all. When the nurse named April took my blood pressure, I asked her if she sanitized the cuff in between patients, she said, «yes.» But after she took my blood pressure, she simply threw the cuff back, I couldn’t believe she lied through her teeth when I asked her about sanitizing the cuff. No wonder I got worse after my first visit a week ago, I caught all the germs that were attached to the hard surfaces in the Urgent Care! Worst of all, she told me to lie down so the doctor could examine my stomach, I had to struggle to find the foot rest because she didn’t offer any help to pull the foot rest out for me. Being handicapped with a spinal pain, it was a torture to lie down with the bottom part of my body hanging in there! Of course I had to struggle to get up without any help from April again. When I asked her about some over-​the-​counter remedy, she kept telling me, «I DO NOT KNOW!» The tone of her voice was very harsh and cold, which made me feel like I committed a crime and was being judged, what a horrible place to be when I was seriously sick! I do not recommend anyone to go there unless you are looking for humiliation, put-​downs and/​or ultimate insult to your dignity!

Rude staff that also lies. When I asked questions I was treated like I’m stupid. There are many other Providence offices nearby and I would definitely choose another office for any future visit.

I’ve been to this particular urgent care a number of times for flus, shots, TB tests, etc.
They are always friendly, timely, and professional.
The wait has never been unreasonable and they are always able to take care of me quickly and efficiently.
They have always been able to work easily with my insurance providers without any issue. They have very clean and up to date facilities also.

The door says the closing time is 5:00 pm but the receptionist locked the door at 4:57 pm. That’s odd because it was too early to close. Then a woman with a baby came to the door at 4:59 pm and the door was already locked and she was turned away. Someone in the waiting room went to open the door for her and the receptionist yelled out for him to not open it because they were closed. That isn’t fair to these patients. That lady made it just in time to be seen but due to the facility’s lack of concern, she was turned away. Please put a sign on your door that says «subject to close 3 – 5 min early upon our convenience». This is actually the 2^nd time I’ve seen someone that had to be turned away because they closed early. How pathetic

Been here many times. i never really have any serious medical issues so it’s usually to get some antibiotics. Interior is clean, wait is ridiculously long, visit itself is prob 5 min MAX, staff is nice. my only huge complaint is their integrity in pricing. I was a cash patient and made it VERY clear i needed to know the whole cost upfront for all procedures. they assured me i paid everything in full and what do you know, received a bill a couple weeks later charging me more for each of the services I paid for. WTF?!

Friendly employees and clean lobby… the wait was crazy but when you are dealing with your health it is okay. Was here with my kid, everything would have been cool expect for the lady who decided to break the quiet with sounds of Candy Crush on her phone… really? Wait was super long but I survived… I took a nap in the car.

Dr. Salahuddin is wonderful. He took care of my daughter’s broken elbow in May. Made her feel comfortable. Explained the xrays and had her cast. Then just yesterday (12÷10÷14) he made room to see her after she sprained her ankle! Too many doctors these days are more interested in leaving early or seemingly annoyed with seeing patients. Not Dr. Salahuddin he seems to genuinely like helping people. I highly recommend him if you have a break or sprain or other sports injury. Thank you for such great service!

I came here on off hours, probably about noon on a Thursday and was very happy with everything about the visit. The wait was short and everyone was very warm and friendly. I appreciated that. I’ve been to other facilities in recent times where the doctors just don’t have the time to spend and answer questions. The doctor, nurse, and receptions here were very compassionate and helpful.
It seems like they’ve re-​modeled since the last time I was here and everything seems nice/​new.
Thank you :)

I was treated by a doctor at this facility for a sore throat. The receptionist greeted me and seemed nice. I waited for less than 10 minutes and was seen by the doctor. The doctor explained that I had a virus which should clear up in a few days. He prescribed a lidocaine solution for my sore throat. One hour and a half has past since I seen the doctor and I have since used the lidocaine solution which only treated my tongue by numbing it while my throat still remains sore
:/​

1.5 hour wait on a Monday morning. Awful. Care was quick and friendly after being taken in, but the wait was way too long.

This place is extremely busy. We have PPO insurance and I took my sister in because of dog bite. I called first to make sure they could see her I told them I couldn’t find her insurance card. They said come on in we can look it up. Drove there with my sister hand open because of dog bite. Got there RUDE receptionist told me they couldn’t look up insurance info… Wtf I had just called… Left took her to Torrance Memorial Er they were able to find her insurance info…

This review is specifically for the long wait here.
1 – 2 hours in the waiting room and there’s not that many people in there. Please do something about this.
Service is great here. 1 star added for a 2 star review.

Long wait

I have been a patient of both the urgent care and internal medicine at this building and the service has been excellent. The parking is convenient, though it is a small lot, I never see it full and always manage to find parking in front of the entrance. The cross-​streets are Sepulveda and Crenshaw in the city of Torrance. The staff are great at reminding you if you have an appointment and are very courteous.

This is the only urgent care facility I have found that I feel completely comfortable coming to! They are open 7 days a week, thank goodness.
Stuff I appreciate about this location :
— The staff is always friendly and helpful
— All doctors are very knowledgeable and concerned about making you better
— The wait is usually less than half an hour if you get there right when they open
— The office is always neat, clean, and organized
— They open right on time. Never later than advertised
— They call your prescription in if you ask
— The overall experience is always a pleasant one
I highly recommend this location!

Just to finish off my urgent care series from 2+ weeks ago… this place is seriously funny. Nicole will have you in stitches, figuratively speaking (and perhaps literally if you’re really in bad shape). I had one of the hardest laughs in a very long time.
Doctor Om is, on the other hand: serious, efficient, polite, and right to the point (he is serious-​ly busy, too). Which, of course, gives you peace and tranquility (get it, Om…).
Kudos to this urgent care location for processing my admission quickly, and getting me in/​out in less than 30 minutes. I walked right in without an appointment.
I thought I had strep or bronchitis so I was concerned. I do have to make note that my diagnosis from Dr. Om was a ‘normal cold’, with the direction given to drink lots of fluids and get rest. Unfortunately, my «normal cold» only got worse thru the week… and forced me to another urgent care later in the week, and it was there that I received the script for an awesome Z-​pack (which mended me quickly).
It’s a 5-​star place, but lost 1 point for: 1) lack of Z-​pack script which I ended up needing, and 2) their scales lied soooo bad about my weight! Geesh!
~Date of visit: 7÷11÷2012

Even though there is usually a wait of at least an hour, the staff is always friendly and sympathetic.
I brought my daughter here today for what I thought was just a simple cold. Dr. Salahuddin was thorough and made sure he didn’t miss anything. He diagnosed her with bronchitis.
The best part is that since we were cash paying patients, they discounted me 30%!
I’m never disappointed with this facility!