Ortho Mattress

Spoke with Justin, really nice manager and I bought a mattress in 5 min! Really nice and a great helper! Definitely I’ll be back and highly recommend him!

Justin understood that for us getting the best deal and having a mattress that would last for a long time were our priorities. He gave us a much better deal even than the Ortho mattress down the street who was only willing to waive tax. Glad I mistakenly called the other Ortho mattress back! Thanks, justin! Also, much better than sit and sleep who were annoyed to help us.

My Mom and I came into the store to test and purchase a mattress for her home. We were kindly greeted by Justin, who quickly addressed our questions. As I walked the spacious store, assessing various mattress brands, I could hear that my Mom and Justin were hitting it off well while discussing important points about purchasing a mattress. There was never any pressure involved in Justin’s approach to selling my Mom a bed. Justin showed her the top of the line DC motored bed bases and mattresses to go with them. She was very pleased with the feel of the bed Justin suggested. He was very transparent and personable throughout the process and he had no issues with her needing to take a few days to decide if the purchase would be right for her.
We returned about 3 days later, and my Mom was totally ready to buy. Justin was very helpful in helping her to decide on pillows (which she was worried might be too heavy for her to flip over in the midst of being asleep). Every aspect of the purchase was handled expertly by Justin’s tenacity and eagerness to satisfy. He made the process less about paperwork and payment, and much more about making my Mom feel like she was spending time with a friend.
When I am ready to replace my aging mattress, I will be returning to Justin because, quite simply, he’s the man!

Wonderful experience working with Justin.
We showed up expecting to look at various S&F mattresses and, I’m not ashamed to say, planned to go elsewhere to make our purchase only because for whatever reason I thought Macy’s is the place to buy a mattress. Always on sale, easy returns, etc.
Justin sold us not only on the mattress we ended up purchasing, but he also sold us on working with Ortho for this transaction as well as on future business. He was highly informative, easy to deal with, not the least bit pushy. He asked the right questions to understand what we were looking for in a mattress, and gave us candid advice about the pros /​cons. He did not try to sell us on an Ortho brand product, or steer us to the outer edge of our budget.
This was just a refreshingly easy experience that left me confident in the vendor — Justin in particular — and feeling like I got a fair business deal. I look back a lot more fondly on this whole process than I expected I would. 5 stars.

I purchased a wonderful Serta plush mattress here. Jonathan was extremely helpful at helping me find the right mattress for my needs. He was also extremely knowledgable, curteous, and definitely not your «typical,» pushy salesperson that comes off as having their own agenda. Thanks Jonathan!
The only reason I’m not giving 5 stars is because the netting on the bottom of my box springs was torn when they were delivered and it was an inconvenience to have to schedule another delivery to have these damaged ones replaced. However, the rescheduled delivery went smoothly and my new box springs were in great condition.

Jonathan is very helpful and gave us a awesome price. Coming back with mom We went down the street to sit and sleep and they were rude so we came back…

First time coming here and Jonathan was very welcoming and friendly. Great customer service and very helpful, able to find a mattress without any problems.

First time I’ve ever walked into an Ortho Mattress showroom. Jonathan greeted us with a smile, and was very helpful and knowledgeable about all the different nuances of each brand. He answered all of my questions and made my mattress buying experience as easy as can be! If you’re looking to buy a mattress I would highly recommend coming to this showroom, be sure to ask for Jonathan.

Stephen was a lifesaver! I had just moved to Torrance and was sleeping on the floor because another furniture store had messed up an order. I had purchased a mattress from Ashley furniture and as a result of their own mistake, they damaged my mattress and were not going to be able to get another one to me anytime soon. I decided to cancel that order after I found out that for roughly the same price, I could have a mattress delivered to me within 2 days from Ortho. Stephen really helped me out, got me a good price and now I don’t have to sleep on the floor anymore! I am very appreciative and I even waited to write my review until I knew that I would be happy with my mattress. About two weeks later, I am very pleased with my purchase and eternally grateful for the great customer service.

Thanks to Henry, I have a beautiful brand new mattress and a great new friend. Thanks HENRY!!!

My husband and I bought a new mattress last week from this store. We had a great experience mainly because of Ivan M., The new sleep specialist. He is very honest and professional and has a lot of information about each mattress type and brand. He made our decision making process easy. I definitely would recommend talking to Ivan before purchasing a new mattress!

Just make sure Adrian gets credit for this rating, he is very professional and helpful! He was very helpful to everyone that came to the store at same time we did. Very knowledgeable of the product, clear explaining functions of the great mattress.

My partner and I had a fantastic experience at this Ortho Mattress location! Adrian was incredibly knowledgable, friendly, and understanding. We didn’t feel pressured at all, and buying our new mattress was actually a very relaxing experience. We were presented with plenty of cost options and it was easy to find a selection that fit within our budget. I would definitely recommend this location to anyone in the market for a new mattress!

Was helped by Sal. It was the most horrible and stressful experience I ever had. He made 4 charges towards my credit of 900.00 +, and 1 charge of 300.00+. Lucky my bank worked with me and corrected it. The following day there were 2 more charges to my credit card for 900.00+.. He ordered the wrong bed sliders on tues when I made the purchace. I am still waiting for my bed sliders. Hopefully I will get them tomorrow. Sal was no help, all he did was cause stress, and not accept responsibility!
Instead of using ortho for the other mattress sets I needed. I went somewhere else and had them delivered and set up within 2 hrs. I WON’T EVER go to Ortho mattress again!
I rate this store 0 stars !!!

Jerry was great! He was super helpful and helped me pick out the perfect mattress for my price range and I even got it delivered that same day!

BRIAN THUNE!!! The best mattress salesmen I’ve ever had the pleasure of meeting. He literally sold us very easily on our mattress. Was not pushy, very great customer service, felt very taken care of. Took the time to help us find the best mattress for a GREAT DEAL AND PRICE. Threw in the box set and headboard. If you need a good mattress go see BRIAN!!!

Meet With Sal Today And He Was Super Helpful In Helping Me Find The Perfect Mattress… 5 Star Service

Great service and price!
Bought a mattress set from Brian Thune last year and got great service and very competitive price. Was so impressed we came back and bought another mattress set for our guest room. Again outstanding service by Brian. He understands what you need, makes a good recommendation and doesn’t bs you. Will continue to advise friends to shop at this location and to ask for Brian! Don’t go to the Ortho next door to this one. Not the same service at all!

I came into ortho wanting to purchase a new bed for my apartment. The salesman Brian was extremely helpful. He was extremely honest and helpful. I appreciate his help and honesty. This was the most pleasant furniture buying experience I have ever had.

Ortho mattress still doesn’t deserve a star! Even with their corporate lawyer in small claims court they LOST!!! Yes ortho mattress is finally giving me a refund for the POS mattress they tried to sell me! Unfortunately they get their 20% restocking fee. I’m just waiting for my money now!!! So if they try to screw you just keep all your receipts and take pictures of the crappy bed they sent you and file a claim for small claims court! Show up and be honest! Save your self the trouble and don’t shop here EVER!!!