Lush

I love Lush products but the customer service is really lacking at this location. A huge bummer because I usually love Lush for their personal touch with each customer in-​store. Hopefully that changes here!
Updated:
I’ve been back at this location a few more times since my first review, I was helped by several of the staff. They were even more helpful IMO than other locations I’ve been to– I had a question about whether or not I should use a hair product and they were super thorough and didn’t try to push their products on me which I appreciated :)

Went here earlier today with my boyfriend, was greeted and helped immediately. Staff were so nice and helpful! Gave us advice and all. I love how you can touch and smell everything before you buy. Therefore there are no surprises. Will be going back for those bath bombs. I got the massage bar for my mans birthday getaway

I gotta say, I absolutely love this Lush. These stores always offer really good service, the people seem happy to work here. Last time I visited, I think a girl named Melissa helped my friend and I. She was very polite.
The store is very new, nicely stocked and clean. I love that you can touch the products before you purchase. I bought the Cupcake mask which leaves my skin suuuuper soft. The girls also told me about the steam tablets, which I had NO idea existed. I guess you drop one in a hot bowl of water, let the steam hit your face to open your pores, and then do the mask for max effect. The tablets were like $ 2 so I bought one. They also gave me a sample of solid toothpaste. Cool! lol
The girls offered me a catalog as well, so I can read up on the other products and remember what the tablet was called. Great service. I’ve been here about 4 times. Always a positive experience.

Lush is amazing in so many ways.
Yeah, sure their items can be pricy but I love that they are all organic and not used for animal testing, no additives or any harmful chemicals. Hard to find with body care products nowadays.
But, the true reason I simply had to review this particular store is to commend Kylie, the sweetest most kind associate who assisted me during my visit and even gave me some samples to try out. These are the types of employees that make a visit to a packed mall bearable and create a loyal customer.
So, thank you for such a great experience and knowledgeable information Kylie.
Also, for being so patient!
Lush on ~_~

By far one of the best stores (and company’s) I’ve ever come across. They have the best product and services. Plus I love all the vegan stuff and against animal testing :)

First time at this Lush location.
I had heard positive things so decided to treat myself to some products. From the minute I walked in everyone was super nice. I explained to the young lady I was looking for a particular product. She recommended Rosy Cheeks. I absolutely love it. Went back and purchased lip scrubs and bath bombs

I have been to this location twice and both times I was helped by some awesome ladies! I have been having some acne concerns on my face and so I got on YouTube and started watching videos on people who had tried Lush products and their feedback. Of course, I knew I had to go in myself because everybody reacts different to these products.
I unfortunately forgot the name of the young lady who helped me but she was awesome! I told her about some of the concerns I had with my skin and I asked her if she could help me create my own regimen for daily use. I had only used Ocean Salt Scrub 1 – 2 times a week so I wanted something I could use on a daily basis without worrying about any excess drying on my face. So, in my experience there, we were able to chose a cleanser, toner, and moisturizer.
First, the two cleansers we were trying to decide on was between Dark Angels and Herbalism. I personally liked the grainy texture (due to the sugar) on Dark Angels, which is
why I went with that one. I got a little pot for about $ 12. The toner I got was the Tea Tree Water Toner. I love that it’s clear and I can use it only on the spots on my face where I feel I need it the most. Lastly I got the Vanishing Cream Moisterizer. I was a bit hesitant because I tend to have oily skin no matter what season it is. To be safe, I actually didn’t buy it because it runs for about $ 40-​$ 45 per pot but the lady helping me offered me a sample to take home and test out (by the way, I loved it)!
After about only 5 days using this regimen, I began to see a difference in my skin! I was so excited and happy with my results that I went back and bought the Vanishing Cream to complete my daily regimen. So thank you for your wonderful service and better-​looking skin!

I don’t know why there are reviews of bad customer service here AT ALL! The girls here are amazing! They are so friendly and helpful, and I give them props for being able to handle the amount of customers they have in such a small space. Campaigning for a bigger fridge for fresh masks for them!!! I’ve been here several times since they’ve opened, including the middle of December when lines were out the door, and still was approached several times to see if I needed any help with anything. I love coming here just to hang out and pretend I live in this fantastic lush store! You go girls!

I’ve always loved lush and there products, but there costumer service is what keeps me coming back. The young lady who helped me was Ariel and she was extremely helpful because we both suffer from cystic acne so she really helped me with what items to pick since I’m switching from different products, overall I love this place. I’m so happy they put one in the Del amo mall!!!

I love lush and I was so thrilled when a new location was opened at Del Amo. Customer service has been great every time I go. I took my very indecisive friend for the first time on a weekend. We were helped by Stephanie who helped my friend find exactly what she was looking for. I’ll definitely be back many many times!

LUSCIOUS! LAVISH! LUSH! I’m in LOVE.
I’ve never actually been into a Lush store, I’m the Queen of online shopping, so when my SeaStar mentioned that she wanted to grab some face coal she had been using, I gave her the oddest look. The last time I’d heard about Lush, they sold bath bombs and soap bars. and online. Eek! Apparently I’m behind because not only do they carry their famous bath bombs (and so, so many of them) but the store also has almost all of the Lush products, including their makeup line. So off we went, and it was although it was much tinier than I expected, it smelled so good! We spent a total of about 45 minutes in there smelling and exploring the counters, with plenty of help from the associates and getting some new girly stuff.
I guess everyone should just go to Lush on a Sunday because we had AMAZING customer service. When we walked in, we were greeted by 3 different girls, and one brought me a basket and asked if it was our first time. She filled me in on their products and what not, and gave me a quick tour of the shop. It is small, but everything is laid out so you can clearly see what’s going on. It was a little busy, maybe 10 – 12 other people in there, but the sales rep was a doll and made sure I loved, not liked, my bath bombs. We got a few demos on how certain face products worked, a few of the hand products and what was best for our particular skin needs for the winter and we played with the clay up front by the register. Chey loves their stuff and ended up grabbing a few things from their makeup line. Their price point isn’t bad either. Some of the soap bars (if you buy the whole thing) are around $ 50 or around $ 8-​$ 15/​lb, but the majority of their bath bombs are about $ 6 or so. Same as their prices online, but now without the wait or shipping fees haha. As for their makeup, it’s about the same price as MAC/​Sephora ($ 20 for a blush/​liner), but the products are friendlier for your skin. Which is something else I love. And another reason why I was so happy to have found a standing store at this mall. LUSH is not only 100% vegetarian, many of their items are vegan and they DO NOT test on animals. In fact, they actively work against animal testing and abuse. Fur babies aren’t product testers ;/​but, if you want to test out a product, they have plenty of samples out for you to try and sniff! (^_​~) so that’s a big part of why I love their products. They also work amazingly well. My bath bombs, I can get 2 – 4 uses out of because frankly nobody needs to use that entire bomb in one go. My sister uses their shampoos/​conditioners and raves about them doing wonders to her hair (she’s on her HS swim team. so chlorine damage). Guys, they have a line for you too! And it smells AMAZEBALLS! Seriously. Honestly, I may not be buying Lush online anymore! I spent ~$ 26 and got 3 giant bombs that will last me quite some time, and no extra $$ wasted haha.
Really, I had a great experience at this location. I’m in the area enough to for sure come back rather than going online. They have several other locations, and I’ll eventually explore them as well. But my first trip to a LUSH store was a success and I am totally loving my bath bombs! I think maybe once they’ve been open longer the other issues with customer service stated by others will go away? But I’m happy that we had fun and that I ended up leaving with new goodies! So, welcome to the ever improving Fashion Center LUSH, I hope you end up getting more amazing reviews. Because frankly, the store has the ability to do it ;) they’ve obviously got a few good girls working there.

Lush cosmetics are vegetarian, handmade, and fights animal testing. I was excited to see this Lush added to this shopping center. It smells wonderful when you walk into the tiny store. Their products pricey but great! To keep it short I’m not giving my money to this particular store when we’ll the customer service sucks. No greeting at all when I was in there for like 15 minutes and also clearly looking around for help. If anything go to their Brea, Pasadena, Anaheim, Newport, Arcadia, any other location but this location or buy online. I wanted to check out their blush but ended up going to MAC across the way for my blush. =/

First trip to lush and I must say i was very pleased. Reading the other reviews on here I’m confused. Customer service was something I found to be 5 stars.
I went there and spoke to Amanda. She was awesome. Clearly the customers on here didn’t talk to her because she literally took me step by step though the products they had. She was very informative and even showed us demonstrations. She was extremely attentive and I know if I go back I will ask for her help. I am raving to everyone about how great her customer service is and my daughter won’t stop talking about the bubble demonstration she showed us.
I must say I will be back and a great deal of that decision is because of Amanda. She made the trip worth it!
Thank you again Amanda for the amazing customer service and knowing every product on the shelf! I wish I could give you more stars!

100% agree with everyone else’s reviews. I was so excited to have a LUSH shop near home and have been dying to try their products. I was completely ignored, I asked an employee a question and she said someone else would be with me shortly and then continued to be ignored. I stayed in the store for about 10 minutes and then left. So disappointed in the entire experience.

I been hearing about Lush Cosmetics so I decided to stop by this location, since its the only one nearest me instead of ordering online, Once, I walked in the sales associate tries and sells me stuff that I really dont need, second the prices at this store are almost double what are online, but besides the prices difference, ill order online instead, more cheaper than going to the store, I do like lush cosmetics, since most of their products are vegan and animal cruelty free

I love LUSH. But this Lush leaves me wanting more for a variety of reasons. The first being that it is entirely TOO small, and the second being it’s customer service is really lacking…
I frequent this location now that it has been open for about a month and I will agree with the other two reviewers that the customer service in this store really needs an overhaul. Prior to shopping here, I would drive to the Brea Mall to get my Lush fix and every visit was remarkable. I was greeted by an employee and generally felt welcomed.
At this store, though, it has been hit or miss. In the three times that I’ve visited, twice I have not been greeted or offered any assistance. I am a repeat customer, so the lack of assistance doesn’t really phase me, because I usually know exactly what I am going in for and where to find it. The other time I was greeted and helped out, and actually spent MORE than what I was planning on spending because the associate took some time to guide me through a product I hadn’t tried before.
However, if I were a first time customer and was NOT greeted, the whole experience would have been really off-​putting.

Two words: customer service. I know this is a new store and it’s very busy but the staff could at least done what they were trained to do. Walked in and not a single hello even though there were three associates by the front. Two were helping customers but one was literally just standing there. It’s also a very small store so it was extremely crowded. One sales associate was trying to get the people in line to try a lip scrub and as I tried to pass her I said «excuse me» and she just looked at me and didn’t move. No one asked me if I needed help finding anything (which I did) so I went up to an associate and asked. HOWEVER, they do have an excellent selection of LUSH products, some I could not find in other stores. Even though the customer service needs a serious re-​training, the products are great and this store has a lot to offer.

Bad customer service. Went in today and no one working here asked if I needed help. 5 employees working and 3 of them were busy smelling the products and asking eachother which one they liked best! Not sure if today was the opening day but this lush store needs to work on their customer service. I left the store not buying anything because of the bad customer service. I was planning on spending some $$ today, but my first experience at a lush store left me disappointed.