Lowe’s Home Improvement

Be careful ordering light fixtures, it was supposed to take six days and it’s been three weeks, we have called customer service they said they would call us back and haven’t got a call back

Lowe’s, Lowe’s you may as well CLOSE. Your inventory is somewhat limited and some of your employees are LAZY BOZO’s.
I call on the phone and is placed on hold, for what seems like HOURS. When I go into your store I wait for assistance, in what feels like HOURS.
The store location is great and very convenient. But this review has to be honest, I can’t be lenient.
Customer service, store wide, needs to get better; otherwise I’ll contact Corporate with a long, detailed letter.
Do better people.

This review is for Hien Nguyen who is the kitchen and bath designer. Warning to all use anyone but this guy. He is really good at selling you his service but when it comes time to deliver he gets a foggy memory. He is nothing but a used car salesman. He will say anything to get a sale! Be ware of Hien. Everyone else there I have experienced good customer service. This is once again a rating for Hien.

This is a good Lowe’s in the South Bay area, it’s clean and convenient to shop at.
The parking is always easy.
I shop both Home Depot and Lowe’s as they’re peer competitors but each has it’s own strategic advantage or area of appeal to different shoppers with different needs.
I think Lowes is more aesthetic in their layout and has more of a showroom type display and presentation to Home Depot’s more warehouse and wholesale styled look.
I went to both to shop for lighting for the home, and found better options here at Lowes compared to Home Depot, in terms of more aesthetic choices for home décor.
The customer service here was good, and doing returns was fast and easy, no questions asked.

Just had a very bad experience here.
Called about a red square paving stone. Was told they have plenty.
When I get here there are none. Ask cashier if they are out or may have some somewhere else in the store.
She said she could only help me if I got a number.
I locate the number and give it to her and she says it is a gray paver. I tell her it says red, and I show her the picture.
She tells me she can not help me and does not know if they have them or when they may come in.
Can not wait till they are replaced with machine, and/​or robots.

Much less crowded and better service than the other Home Depot and Lowe’s near PCH and Crenshaw Blvd. They actually had staff there to help us find good plants and bug treatment spray for our rose plants unlike the other stores where you just get lucky if there’s someone to help you. The selection is good here also and prices are reasonable.

Eh. Just eh. It’s lowes. Came in for a universal garage remote which I found out they lock behind the cash registers (apparently it is a high theft item). Anyways, they literally only had one option to choose from which didn’t work so I ended up returning it and ordering online. The staff were sooooo slow. Where was the sense or urgency?! The lines were backing up and they still just took their sweet time. Ugh.
I guess my expectations are set a little high… I’d like to lie and say I’m never coming back, but I’ll probably come back… Reluctantly. Unless I have time on my side and I can order online… ;)

Great store, but just about the poorest management team I’ve seen. For example, after hunting 30 minutes for a part I start to head out. I see an associate (manager) ask where the parts located, he say «41 right side», so I head to the exact same spot. 15 minutes later I give up and walk towards the cashier with what I’ve got. There he is talking with 3 female associates about Friday night. As I get closer to the exit, I get in a line 4 deep. I notice another manager (Salvador) that can’t be bothered to help. I set my stuff down and went to L&G. Wished I had just gone there first. I just absolutely hate Lowes management. It’s the worst.

Can you give minus stars. Lowe’s in Torrance on western is the worst. DON’T TRUST THE MANAGEMENT. THEY DON’T STAND BEHIND THEIR PRODUCTS. I’ll never buy from Lowe’s again note will I ever buy whirlpool.

I wholeheartedly believe some of the employees here are great and genuinely want to help their customers but Lowe’s as a business is just not run correctly. They will be going out of business very soon I believe. The employees can’t even find the products themselves in the store. The online order-​to-​pick up in store deal is breaking down badly. Half the time they either call me to let me know they can’t locate the products or they give you the wrong ones. So sad. So disappointing.

This place is not busy but we are currently on the 45^th minute waiting for someone to explain to us the difference between 2 types of curtains we are interested in. We pressed the help button 3 times within that 45 mins and still no one around. I’m not sure if they’re under employed or just deft. Home Depot it is.

I quit going to Home Depot because of the customer service. I’ve been going to the Lowes on Sky Park in a bad excellent luck great service and great prices. I found a fan on sale for $ 59 a clearance item marked down from $ 169. They were out. They sent me to this loan. It was not on sale. They called and confirmed that it was on sale at the other store. Yet refused to match the price. Very disappointed

I avoid big box stores whenever possible. But not today, had no choice.
Been searching around town for a dehumidifier, only found tons of humidifiers. I’m baffled as to why anyone needs a humidifier at the beach — we’ve got humidity up the wazoo, to the point where household mold is common.
So I headed to Lowe’s early this morning (they open at 6am Sat.!) to beat traffic. Got there about 8am & the store was pretty much a ghost town.
I finally found someone to direct me to dehumidifiers, in «appliances»…they said. Found only humidifiers. The appliance people don’t arrive until 10am, I was told, so someone from another dept. tried to help me. He couldn’t find one in appliances & said the store no longer carries them.
Damn.
As I was on my way out empty-​handed, another employee told me to check «electrical» (she said I know we’ve got ‘em) & a different employee suggested «seasonal». And even offered to help me search the store (after checking their inventory list which confirmed they did exist, somewhere).
Lowe’s and behold, the dehumidifiers were in «seasonal», waaaaay up on the top shelf near the roof of the store. Ernesto, the hero who was now helping me, took me back over to «appliances», where we did indeed find even more dehumidifiers… waaaay up on the top shelf.
I should mention these things are big & heavy.
Ernesto got a ladder lift to get one down so we could read the box. I didn’t want one with hose & pump, just a bucket to collect water.
And the only brand they had was one I’d never heard of.
Ernesto checked the online reviews of that brand for me, looked good.
At this point, I had done so much walking I got my exercise in for the day.
Dehumidifier in cart, Ernesto accompanied me to the check-​out & then loaded the big thing in my car.
The box says it must be stored upright (who knows why) so he put it in the backseat, held in place by a seatbelt.
My effing huge dehumidifier was now a passenger. Was thinking I should have a conversation with it as I drove home, just to be polite. And get on its good side so it will work well.
Me and my new friend «De» got lost in Lomita on the way home cuz I tried to take a shortcut. Hope De didn’t mind my cursing.
He/​she is still in the backseat in the driveway until I figure out a way to get him/​her out of the car.
My other friend Dolly will assist in getting De into the house.
And they all lived happily ever after, high and dry. Life’s a beach.

Could you guys be any more confused?
I came in on Friday and talked to a flooring person about ordering carpet for a bedroom. She said I could pay for the measurement over the phone and then I’ll need to come in another day to sign a contract for the carpet.
I called and used the automated system to talk to flooring. It sent me somewhere else. Then that person said I still need to be transferred again. Then I explain to that person what I need (again). After telling him everything, he responds with «so what’s your question?» So I repeat it again. He says «is this for a closet?» Really? Have you even been listening? I said I need to carpet a bedroom. Not that it matters what room of the house it is. He says I have to come into the store. I explain that I was just in the store and I was told I could do it over the phone. He says no, I have to come in.
You guys are a mess!

I am sooo disappointed in Lowe’s! We purchased appliances there for our home and the first refrigerator was defected and we had to return it, they are nice until they get your money and then it just goes downhill from there.
Lowe’s and the delivery company they use were never on the same page, the automated system would call and schedule our delivery appointment and early the next morning the delivery company would call and say that they were not going to deliver that day or that they put the wrong appliance on the list and they could not deliver until Monday or Tuesday, etc. (just KRAZY)
We wasted a lot of time waiting on delivery and no amends were ever mentioned by Lowe’s management (I should have gone to Pacific Sales)
From the appliance department to customer service, everyone is on a different page, it is now January 18, 2016 and we are still waiting for the rest of the credit to our credit card and each person we speak to in the store has a different story.
After several calls to no avail, last week I turned it over to my bank and they are in the process of handling it at this time.
Honestly I don’t think I would shop at Lowe’s for big ticket items ever again.

While the place is not busy, at the same time you cannot find any specialist to help you. I tried to grab someone to help with Electric but no one was around. I went to the front to ask someone to call for help. I waited for 10min and still no one came after being called on the PA system.
If you need assistance to get your stuff at this location, don’t bother. You are on your own.

i visit this location often. for all kinds of stuff. mostly pool chemicals. but its a basic Lowes. all kinds of stuff, plumbing, garden, tools, lighting, paint, bathroom, electrical. big private lot. staff is always nice and prices are always low, as most paces that sell the same stuff.

Worst place in Torrance girl at register gave me an ugly look then threw my bag at me!
Amazed by this since they are basically the face of the company when helping your customers I’ll never return to this dump

After going to home depot looking for a certain size O ring which they didn’t have i decided to try here at Lowe’s and they had them it was a successful trip I always tend to forget about Lowe’s since i frequent Home Depot more, I gotta remember this place next time. To me the store is set up like Home Depot.

This place is right down the street from me. The people are very nice but I keep having strange things happen.
I had to come in more than once to arrange an installation.
I was told they cut glass, so I brought in the measurements a few days later to be told they don’t do that… Odd.
And they keep calling my ex-​husband every time to arrange the installation… Despite that we’ve both told them multiple times that it is not his account.
Oh well. I still like having them nearby