LifeStorage of Torrance

Terrible
Bait and switch
Quoted a price for RV storage on phone and email
When I arrived they denied quote and did not honor price they quoted in email that they had sent
Offered me a more expensive space
Classic bait and switch

Post office closes anytime they wish. Life storage office was open, however they would not take my package.
Package needed to be dripped off only. Already had prepaid label.
He said be there before 3pm.
Poor customer service.

Best customer service. Great location. Best place to keep your storage. Highly recommend.

I enjoy the service here than any other storage facility that i’ve ever checked into. Ive been to about two storage facilities within my entire life.
Thanks lifestorage… Btw Adan the check-​in guy is awesome. Check dude out.

This storage facility is super clean, great spot to store your items. It was my husbands and I first time. We did not know much but Jennifer the Property Manager was so patient, very knowledgeable and professional. She also was very personable. I feel like my items are safe and secure. Thank you Jennifer!

Great service. This company has great access hours and a some code system. They have carts available and the staff is courteous. Thank you for making our move a lite easier at this stressful time.

Great location. Customer service Aplus plus… Jennifer is awesome… give her a raise!
She was so helpful and advised me correctly to change my reservation to a space that suited me best.
Moving always sucks and it’s nice when someone makes that a little easier.
Thanks Jennifer!

I came here a couple weeks ago to have the employees help me mail a book that I sold on eBay. They did just that giving me advice on the most cost effective way to do so and helping me get the package correctly prepared via ebay’s requests. The manager Jennifer was not hesitant to answer any questions I had about the storage units and even offered a temporary sign up discount if I wanted to use their facility. Altogether it was a good experience because I was attended to quickly and earnestly helped. I respect any customer service position and it was apparent that the clerks were doing their best to help me along with the other customers and tasks at hand.

First off, most of all the reviews on here are for the POST OFFICE! Make sure if you are talking about STORAGE, to pay attention to those reviews. This place still has the Wesco sign up despite that company being gone for years. Update the sign please! Terrible customer service at Life Storage. Do not get a unit here. First they raise your rent all the time. There is always a wait while the one and only clerk tends to post office customers next door. Second their computer systems suck and they can never figure out the rates. Third the chick Jennifer is seriously the rudest, most awful customer service person I have ever ever dealt with. Have heard her yelling at customers, slamming papers down, laughing at old people and just completely unhelpful. This place was great when they were Wesco Self Storage, but since changing ownership and manager Jennifer taking over it is probably the worst storage place to rent from. They stopped honoring active military discounts, complete slap in the face when you were receiving on each month and then told they no longer care about military. I have written to their corporate officer Mark Good about Jennifer and her staff. Dont go here. Dont be fooled by two fake reviews on here giving FIVE stars. Notice the reviewer only has one review for this place and it’s fake and created by employee who works here.

I took a small box to have it shipped. I had not taped it and the store manager offered to sell me to roll of tape, which was cool with me. After selling me a large roll of tape, I asked him if he could help me tape the box because my shoulder was hurting a lot. He said he could not help me, because they weren’t supposed to. Seriously! Nonsense like this really ticks off a customer care trainer but I kept my cool! I was the only customer in the store. The store manager lacks some skills! The other gentleman who was sitting behind the counter said absolutely nothing. Very politely, I return the change and tape to the manager, and asked for my money back, I picked up the box, and left the store!!! What a shame! My rating: 0

Everyone here has been very professional — especially Sirus the manager and Jennifer. I go here instead of the Gardena post office.

I used to love coming to this Post Office alternative as they were a friendly, convenient and easy location. That’s no longer the case. I have visited 3 times since the changeover to the new name and have been disappointed each time. Whether they’re only accepting cash, don’t have stamps, or just don’t acknowledge your presence, their customer service has gone downhill. A simple acknowledgement or apology would go a long way. Instead I’ve had to walk over to their storage desk area to ask what’s going on, and been met with someone who doesn’t look up from your computer screen to talk to me. It says a lot that I’m more willing to go to the actual US Post Office and wait in line there rather than dealing with this place.

They worked with me and corrected any issues. Thank you!

Been planning a big move so I planned ahead and reserved a storage unit over the phone and online. Called the day before move-​in, and they have no information on my reservation and tell me they have no units available for me. I had to email them confirmations that they sent me. Absolutely ridiculous. Ill take my business else where.

I’ve been coming here for years when it was Wesco & they had the coffee-​bar next door. Also to mail my packages. It’s a (3) in one place. You can store your items, mail your packages– get a snack next door, plus all with-​in walking distance from my new home at: Extended Stay. Si & Jennifer are very helpful and friendly too! It’s a Class A facility with security and Video cameras on-​site. The Lomita post office made it difficult for me to get a box because they needed a letter from the Hotel Manager that this was my address. I was in a hurry as my owner retired from the building I managed & had only (30) day to do-​it-​all. I just need (2) pieces of ID here, but no letter from Hotel. I just wish they would bring back the old coffee place, use to love the espresso covered chocolate beans. The rates are good too! I got ½ off the 1^st (3) months. If you use my name as a referral I believe you may get an additional discount. Happy Moving! Hazel (Andrea) Papke

2^nd time here mailing out stuff.
Mgr. Sirous give a warm welcome. His very friendly and sincere help me with all my need. Way better than any other post office I went. 6 stars would be appropriate but system only max out at 5

Worst customer service I’ve ever had. The white guy seemed like he was frustrating because his work is getting piles… I just wanted to have a sheet of stamps but he didn’t understand what I said. He just said he doesn’t have a book of stamps and he tried to help next customers. He didn’t even try to help me. Well, this is convenience spot from my work but I’m not gonna use it again. His attitude was horrible!

Although this location is convenient and the staff appears efficient, please know that you are dropping your packages off at your own risk. How is it possible that twice in one year my items never left Los Angeles in a timely manner?!
July 16, 2013 — Sent an important document express overnight to NYC. I was guaranteed next day delivery by 12 noon. Document was still sitting in the Los Angeles facility on July 17, 2013. Thank goodness the refund process was less stressful.
December 23, 2013. Sent Christmas gifts by priority mail and was told although not guaranteed, scheduled delivery was December 26, 2013. What is not acceptable is that as I write this review on December 27, 2013, the package is still sitting in the Los Angeles facility.
Bring back the pony express… I will probably have better luck!

This is the super secret, super friendly, super fast post office that nobody knows about! AND they’ve been open for YEARS.
I came here last week to send myself a bunch of things I had left behind at my parents. Package of books and cds, sent at media mail prices.
There was an employee walking into the building at the same time as me and directed me toward the correct entrance. The lady at the counter was just as nice. I was in a line of 3 people, but was up in less than 5 minutes.

Love going to this post office. Way more helpful service than I have come to expect when using USPS. Easy parking, friendly staff, and never a line.
Keep up the great work.