Keith’s Automotive Service Center

I took my 2004 Mercedes to Keith’s Automotive as I was having a few problems with the car and the warning lights were going off on the dashboard everywhere. Keith’s team did a complete diagnostic review, told me what it would cost (which was a fair rate) and what the problems were ahead of time and gave me a couple of options. I had everything repaired that I could afford and I was very happy with the service. They even applied the diagnostic costs to the repairs that some other shops don’t do and are way cheaper than the dealership! I later sold the car because I had purchased a new one and of the buyer has been happy with the car and has had no complaints!
I wonder about some of the complainers on this site. It seems to me they want everything for free, don’t seem to understand that cars are expensive to maintain no matter what they are and businesses in LA have large overhead. You get what you pay for. You are paying for the years experience the shop has. I don’t know about you, but as a woman, I would prefer to pay a little more knowing I am getting on the road safely. If you want a cheap deal then drive the car to someone in the desert to fix and then wonder later if you can even make it back to LA!
Thanks to Keith, Jimmy and his team for the great work and professionalism!

It’s not a matter of being able to afford the prices for this «establishment» my car cost $ 300 to repair and hasn’t failed since a week after I got it fixed after taking it out of this shop. They just want to try to take advantage or really don’t know what they’re doing.

I had a nail in my tire and inquired about a tire repair at the nearby America’s Tire store and I was told that it was not repairable and that I would need to purchase a completely new tire ($ 375). I went to Keith’s for a second opinion and he said $ 35. Jimmy was very friendly and professional throughout the time I was there. Robert was the person who repaired the wheel and was knowledgeable regarding vehicle repair and tires. In the end, I was so pleased with the service but overall their honesty. They could’ve easily jipped me for a new tire but they didn’t. I attempted to tip them both and they refused (I left out anyway with them since they absolutely refused!) This is what I call straight up, no hassle, no b. s customer service. I saved $ 335 bucks! Thanks guys!

Keith and his team were great! My 2001 Mercedes died and AAA recommended Keith’s Automotive. They were quick in getting me a quote and did the repairs in the time promised and honored their quote. I was so impressed, I took my car back from additional work that Keith (and others before him) recommended. Like most, I am on a very tight budget and Keith worked with me. Once again, my car was ready on time and the quote was honored. They also had offered me rides to and from work if needed. My car runs GREAT, we are both very happy!

Went into Keiths on Monday, May 11 as no other Auto Shop in the Torrance area was a CA Certified Brake & Light Inspection location. Prices on the Board stated $ 55 for Brake Inspection, $ 55 for Light Adjustment, $ 35 for Light Inspection and $ 3.50 for each Certificate. However when I asked Keith that I only needed the Brake Inspection for $ 55 and Light Inspection for $ 35, he stated no you need a Light Adjustment for $ 55. I asked why and he proceeded to advise me that the Light Inspection is only for CHP/​DMV write offs, etc… which doesn’t make sense because they only inspected my lights and did not adjust any lights. This was unfair in my opinion!
After the inspection was completed, I asked Keith if my headlights were adjusted and he stated yes however they were not because I knew the right headlight pointed down compared to the left headlight before taking it in. The right headlight still points lower than the left head headlight even though they claimed to have adjusted the light. The brake fluid apparently had 4% water when I personally changed the the Brake Fluid on Sunday, May 10, a day before taking it into Keiths. He wanted to charge me $ 15 to replace a Light Bulb on my Trunk Light and $ 140 for a brake fluid flush/​drain and refill. No Thanks! Did this myself and went in the next day, Tuesday, May 12 and the car magically passed. Cost me another $ 30 for them to use a Testing Strip and Dip it in my Brake Fluid. Total $ 110 for Inspections + $ 30 Re-​inspection for Brake Fluid and $ 7 for both Certificates.
I would have given 5 Stars if they would have performed everything as promised. $ 20 doesn’t make or brake my bank and I am sure for Keith as well but integrity goes a long way. I expected all services to be performed as stated and paid for. Not sure if I’ll go back again for my needs.
2 Stars because the Mechanic, Tom was very professional or else this would’ve been a 1 Star rating.

Where do I begin with my mightmare?
My car was towed to this place (recommend by AAA)., they took over 10 hours to diagnose by an old Japanese guy. I waited and waited, finally, they told me it’s going to cost me over $ 900 plus taxes. I made sure that the costs will complete my repairs, and he assured me that it will. Hours later, he called me and said he found another problem that wasn’t detected during the diagnostic. Therefore, it was going to cost me another $ 600+. OMG, I DON’T KNOW MUCH ABOUT CAR. BUT FOR THE PROBLEM THEY TOLD ME, IT WOULDN’T HAVE COST ME THAT MUCH IN THE FIRST PLACE.
I told them to complete the repairs that they promised me. They had the nerves to tell me that the car will run but he can’t guaranteed the car will run well. It may break down anytime. Almost $ 1000 and the work is not guaranteed. It was too late to do anything at this time. I ended up with a car rental.
I picked up my car the next day and took it to another place in Westminster called Sun Auto repairs. The mechanic was very knowledgeable. I explained the whole situation and handed him the papers that Keith automotive recommended extras. Sun Auto repairs told me, the job would have cost me $ 300+ and would have only taken less than 3 hours.
Smokes came out of my face…
Bottom line is, Keith’s Automotive services is a fraud.
Overpriced and seems like they have no ideas what they are doing.

I got towed here last night by aaa after splitting my tire in two. I woke up early, based on the fact that both their website and aaa told me they are open at 7am. But guess what? Nobody actually showed up until 7:30. The guy was totally unapologetic about it too, clearly he did not care. I hope aaa doesn’t continue to approve this business because they are totally unprofessional and now I’m late for work.

Not surprised to see it only has a one star rating. Brought my car here because it was the only AAA certified shop in the area because my transmission blew on the 405. THEY PUT A JUNKYARD TRANSMISSION IN MY CAR and called it used and gave me an obscene 100k miles OR 90 DAY warranty. Needless to say I’ve put another couple thousand repairing the shit tranny they put in my car. AVOID AT ALL COSTS.

I recenly bought a used care and immediately found nemerous issues. I am not from the area and I needed a place to go. I heard of Keiths repair and gave it a try. They were very helpful in letting me know what they were doing, keeping me informed one hundred percent of the time. The serivice was fast and the results were great. My once used car is running as if it were new. I would highly recommend taking your car in.

AVOID THIS PLACE!!! Last week, I came here to fix an issue that only required a simple computer reset… my battery was replaced a few days ago and I lost some memory… The vehicle did not need any parts replaced… yet they charged me $ 148.50. Later, I asked for an estimate for replacement of shocks and struts on a Nissan Pathfinder 2WD. They recommended KYB struts and they quoted me a little over $ 900…Sears was $ 517 and Pep Boys was $ 469. I recommend they take their KYB struts, lube it with K-​Y and insert it up their tailpipes.

Keith keeps my 95 BMW running great with over 220,000 miles.
Super alternative to the dealer.
Suzanne

I was originally concerned about coming to this shop after seeing the reviews on this page until I found more reviews that were not visible for some reason at the bottom of the page. When I saw that there were a bunch of good feedback I decided to give it a shot and go to get my car repaired. Once there I received good service, to knowledge the prices were fair and they treated me well. I would go back again. thanks guys.

I heard a strange noise coming from my car and called AAA to provide me with closest Mini Cooper certified auto service shop. Keith’s Auto came up on their list and I thought I would have them look at my car. I waited about 8 minutes before someone came to the front and asked if I needed help. The diagnostic check would be somewhere between $ 140 and $ 170 but that there would be a 30 minute wait. They only had one mechanic on the premises yet, I said okay. I waited a little over 30 and said «forget It, I’m going somewhere else». I can’t tell you how glad I was to have left when I did. I found another mechanic repair shop who took care of the problem at a fair rate.

Do yourself a favor and do not go to this place! They are rude and do not have any customer skills. They charge you for things that you do not even need. Avoid this place!!!
RATE this place a
–10 if I could!

If I could give –10 I do it. This place is so shady and crooked. Avoid this place at all costs. Rude! I can’t even believe that a place like this exists.

I went here on a recommendation. After the Diagnostic and a $ 1400 dollar quote, I took my car elsewhere… I went to Shige’s Automotive in Gardena, CA which I should of went to in the first place… Omg…I am only going to pay $ 186 @ Shige’s in lieu of $ 1400…WTF is all I have to say!

Rip the hell off… Tire patch. $ 25.00…. $ 15 bucks MORE TO PUT THE DAMN TIRE ON. Total screw in the ass = $ 40.00… fk this place.

Wanted to charge me $ 400. Was gonna walk and they offered me $ 320. Declined it and kept walking and they offered me $ 200. I agreed. Won’t come here again. Too shady.

I wish I could write good things about Keith’s after spending $ 6000 in the last month, being towed 5 times and my car is now parked with yet another problem. granted I went to dealership 2 times to have work done but everytime I left Keith’s I had a new problem.
I have a 2001 BMW 330i. I took my car to keith in perfect condition save the check engine light which I knew was related to emmissions. (In December 2011 I visited BMW dealer in Torrance who wanted double what Keith was offering to get the car up to date. (see South Bay BMW) Nonetheless I return to keith’s to have emmissions work done originally they quoted me $ 2100 in Dec 2011 now in March 2012 it would cost me $ 2854.63 with a few extra items added upon leaving keiths in the same day my front right head light was going out, cost to fix $ 938.62 at Keith’s, (Dealer wants $ 1400 to fix same headlamp) lamp is still broken. Check engine light was off on March 21 on March 22 I elect to have the themostat replaced ($ 426.66) just for good measure because it was faulty according to Keith’s.
March 30, 2012 I return to keiths on a tow truck because the water pump failed cost to fix $ 665.53.
April 19, 2012 return to Keith’s after having dealership replace cracked radiator cost to fix $ 1155.82. I had my car towed from dealership to Keith so that keith could replace the faulty water pump that he installed (free of charge??) except that now not only is my front right headlamp not working but now the right turn signal is out as well.
April 26, 2012 I break down again now I’m being towed to BMW dealership in south bay (they at least have loaner vehicles). I’m informed that my fuel pump is not working properly. a fare assessment says that someone is sabotaging my vehicle.
good luck!

I took my car in for a repair and oil change. Being a young woman, i found the owner Keith to be very professional and you can tell right away he is a good guy, with pictures of his kids on display. He clearly explained everything that needed to be done and my options. Not only did they do a total check up on my car, i was given a written estimate that was detailed and had the prices listed. It was a clean and CLEAR printed copy! At other shops, sometimes they give you something hand written you can’t even read it, but not here!
I was very impressed with their service, and felt i could trust them with my car. The waiting area is very nice, clean, and has a TV and comfy chairs/​couch. Did i mention they are a AAA approved shop? So i got my 10% discount as well! I would totally recommend this place to anyone!