Jiffy Lube

For oil-​changes and such, I have been a long-​time customer of a local well-​known auto parts store (the Manny, Moe & Jack folks), but had become rather unhappy with their service. I would always pass this Jiffy Lube on the way to and from getting my service. Instead, this time, I stopped at Jiffy Lube. I am so very glad I did. I was in and out so fast I hardly had time to enjoy the comfortable waiting room chairs, beverages on offer, or even watch any of the TV! Jerry was fantastic! No, really … fantastic! He was patient, explained things, helped me decide what was best for both my car and my wallet, had specs for my actual car so proper attention would be given, actually Listened (!) to what my concerns were, in addition to being quick and efficient. He even cleaned my windows and gave my interior a quick vacuum, embarrassingly much needed! And did I mention how much better my car is running today? I drove to work this morning without a worry and a new confidence level in the service I received. Frankly, I’m a rather fussy person, and I was highly impressed. Thank you again, Jerry! Simply exemplary. So, Hello Jiffy Lube, you have a new customer! ~SHE

Great Customer Service! General Manager was great explained everything to me. Was my first time there.

I’ve been here twice now and both times have received spectacular service. The employees are extremely nice, helpful and genuine. Additionally, they are not at all pushy with additional services, which I love. Since I moved to LA, I’ve just been hopping around to random places but now plan to come here regularly.

Called made an appointment came right in to get a smog. Got there service was taking care of not much waiting had a coupon.
Service was great. Will definitely recommend this location.
I just think the old man can use some Mint, for his breath.
Other than that he was very nice and very helpful.
Thanks all for a great job.

This is the best jiffy lube I have been to.

Jiffy lube store 2219 is awesome. They did a fantastic job for me n my family. I would recommend anyone to come here for service. The staff was very professional n friendly.
Thanks again

I love the guys here. Ive been twice and the experience has been so pleasant. The first time I went, this young gentleman Justin helped me and he was so easy going and clear about what he was going to do. He reassured me that it was going to be a easy process. No hard upselling and no fear tactic (like omg, your car is in such bad shape. Here is $ 200 bill). Then today Christian and Jeff (?) helped me and they were so nice. I felt that the staff is so honest and accommodating. They even vacuumed my car for free! I will always go here for my oil changes!

I will definitely come back to this location because their customer service is outstanding.
I had to come here unexpectedly because my engine was running low in oil. The two mechanics, Emmanuel and Justin (sorry if I don’t have their names right), were so nice and efficient at checking and fixing my car in short period of time. Thank guys!

Awesome group of guys! It’s pretty hard to find honest people in their business because they all try to squeeze whatever they can out of you but not these guys! Won’t try to sell you on anything you don’t really need. Go to these guys and know they’ll take care of you!

If I could put –1 Star I would. 190^th and Crenshaw.
I waited 1 hour Before I went out and asked what was taking so long. I had to ask, no came out to me. They said that they did not have my oil filter. Really. Jiffy Lube did not have an oil filter. They said that they had sent someone out to get one. Then another half hour went pass still nothing, after 1hour and a ½. I went out to tell them that I needed to leave, then the person showed up, after 2hours they finished. I asked for a duscount she said no. No sorry just sign here. Bye. Last time for me going to Jiffy Lube!
Next time they should check there supplies.
Richard R.

Jiffy Lube in Torrance,
I joined Unilocal to write this review!!!
Thank you for everything!!! Alena is an ANGEL! It was 7:30am and I had just finished working a 26 hour shift at the hospital nearby, when I came out to find my battery completely dead. I called Jiffy Lube to find out if they could squeeze me in if I had my car towed there. Well they went above and beyond.
Alena drove to the hospital to meet me and brought a temporary replacement battery so that I would not need a tow truck!!! I can’t express how wonderful they were for doing that. I’m a student and funds are limited, so this was so much more helpful than they could imagine. We then drove back to Jiffy Lube together where they put in a brand new battery and had me out the door in no time so I could finally sleep. Seriously, thank you for everything Alena and everyone at Jiffy Lube. You have no idea how much you helped an exhausted and sleep deprived student that day. =)
THANK YOU! You all are wonderful.
Sincerely,
Stefanie

Love this place, come here when I need a quick oil change!!! The people here are great they talk to you and joke with you. They have a cool waiting area with a TV usually playing sports! I came in today and was helped by Luke. Dude is dope!!! Hooked up with the oil change and wind shield wipers! I’ll be sure coming back in the future!

I haven’t been to a place like this in years but needed to get my oil changed ASAP. I was dreading it but was greeted by a nice young guy with a beard, sorry can’t remember his name. It is not on invoice.
I am very picky because I am in a field similar to this. They had the certain oil and filter I requested and cranked out my oil change in a out 15 minutes. I asked that they do no frills such as air filter, cabin filter, clean windows etc. The process is a good service to the layman but is is also a way to replace components to generate extra money.
They were very polite and didn’t hassle me for more work. They just changed my oil and I Was very pleased with their service. The guy also gave me a little discount that was very appreciated!
I recommend this place.

Alena and Jeremy are the best! Corporate should recognise this shop is terrific! C’mon Torrance… Get your oil change today!

I am only giving them 3 starts because of the really great customer service. But as for everything else… Well it just sucked. I got there and they were busy on a Monday. I had to go look for someone. Once the older gentleman saw me he came right to me and asked if I needed help. He was on top of it. BUT without even asking for my name or info he pulled up my «history» and brought me and estimate right away. Witch was very odd because I have never even been to jiffy. Right away I knew something was up. He tried to estimate my oil change for $ 80.00 bucks! I might be a woman but I’m not a dummy! Yes I have high mileage but I did not need that special oil he was talking about. There sales tactics here are very low key and if you don’t know what your doing you can get screwed out of a lot of money.
Back to my point… I right away corrected him and he realized I knew what I was talking about. At that point he gave me what I wanted with no prob. And was nice about it.
They are also very unorganized here. I was next in line and was told it would be about 40mins. I live right down the street so I left. An hour and a half goes by and I get a frantic call from them asking if I had my keys. I checked my purse and sure enough I had taken them on accident, I hurry and get back over there. Finally my car gets into the shop. I told them I would be waiting in my husbands car and to just give me call when it’s ready or walk over to my car. Another 45mins go by and I see my car just sitting there. So I walk up and they were like oh there you are. I just laughed it off… I was so over it. Then they proceeded to tell me what I needed worked on. They knew at that point I was done and wasn’t going to budge on anything. Again another sales tactic i would prefer not to deal with.
The best part about this experience is… After I left about 4 hours later I get a call from them… I answered of course (maybe I left something or they needed to tell me something) NOOOO it was a guy asking me «we’re you the guy that just called?!»
I responded with no I’m sorry.
And he asked again «we’re you the GUY that just called us jiffy lube???»
(I am a girl!!! With a very non manly voice)
I laughed and just hung up!!!
Will I go back? umm I doubt it

I used to go to this place years ago but stopped going when Jiffy Lube was in the news for doing shady stuff to customers.
I went again to give them another shot and was pleasantly surprised. Super nice people. The guy that was doing the oil service also went over a few things and gave his opinion but DIDN’T push a service on me. They inspected the battery, air filter, etc too. They accidently put the reminder sticker of someone elses car on mine (really no big deal). The miles were much lower than mine so the lady who got mine might not need an oil change for another 75,000 miles… haha, oops.
Was out of there in about 30 minutes. Will definitely go back to them.
Small suggestion: If you have coffee in the waiting room, I’d probably change it out every few hours to keep it more fresh. Not a deal breaker by any means, just a suggestion.

Alena and Joseph saved my day. They both went the extra mile for me after a long day at the office. Helped me with my car issue and got me in the shop within minutes. My oil change and evaluation was done in under 15min (great for me because I have no patience) lol. ;)
Both Alena and Joseph (and team) were friendly, fast, efficient. and willing to explain everything. I typically take my truck to the dealer but the customer service I received from Jiffylube was great and it’s on my way to work.
If you travel Crenshaw or 190^th stop in and give them a try.

I drive past this place twice a day so when planning a surfing trip to Mexico I figured it was time to get my oil changed; fluids checked the whole shebang taken care of. This was my first service outside of Toyota care which covered everything for the first 25,000 miles so quite honestly I had no idea what I was in for price wise.
I pulled up and was met by David who advised me that my vehicle was a hybrid and the required oW-​20 synthetic oil which I verified in my owner’s manual and David was right on the money. David told me that it would cost a little more because it was synthetic which I was also expecting. David even noticed that I was 300+ miles short of needing a 10k oil change and asked if I wanted to wait, I said no. I was then brought inside of the service bay and handed a pamphlet which listed all of the services that would be conducted during this visit. David walked me inside to the customer service lounge and told me he would come back to get me once the service was completed.
While I waited for my vehicle to be ready for pickup I sat in a very comfortable lounge with coffee, tea, water, a flat screen TV with remote if you wanted to change the channel and even a closed circuit camera so you can watch the employees work on your vehicle which I thought was ‘REAL COOL.‘
After a short wait David came back into the lounge and told me my vehicle was ready. David advised what serviced had been conducted, told me that had topped off all liquids and if within 30 days I wish to come back they will top them off again at no additional fee not once but twice which I again thought was ‘REAL COOL.’ David showed me the dipstick reading and how clean the oil was before sealing the engine up.
David asked me if I would like a plastic sticker for my window to remind me of my next oil change, I declined. I thought it was nice of him to ask because most of us just peel those off and throw them away anyhow and any way you can go about not using plastic is a good day in my book.
As I was paying for my service David advised me that for being a new customer I was getting 15% off which saved me a few bucks. At the end I the day including tax I paid just about $ 60 and for the professionalism of service I received while only being there for a short period of time was money well spent.
David advised me when handing me the keys that they had also vacuumed my car for me which was simply the icing on the cake. There is no doubt when it comes times for me to get another oil change I coming here.

The only reason im not going to give a negative review on this jiffy lube is because they actually took care and fixed a problem that they cause. came in for a oil change and to get my radiator flush, long story they broke a part on my radiator, so they pretty took care of it. New radiator at no charge and no headache.
Thank you Jifffy Lube.

I was greeted immediately. The service supervisor was able to get me a deal on combining a few services.
Service was quick.
The waiting area was less-​than-​pleasant. I know that they serve coffee and I appreciate that, but the smell of old coffee just makes me sick to my stomach.
Better than the one on El Segundo and Hawthorne.