Horizon Property Management

Horizon did a great job on the water leak yesterday. The guys stayed till 9:00 pm and finished the job thanks to Jacquie and her effort.

The absolute worst property management company!!! Came home from vacation yesterday with no water & no notice. Got notice that water would be shut off from 10 am til 4 pm — it’s now 6:20 still no water & when I call — no explanation!!! This is ridiculous!!! I can’t believe how much money I pay for this kind of incompetence!!!

As an escrow officer for over 35 years, I am always relieved and grateful when I find out Horizon is the management company for a condominium unit that we have in escrow. They are super responsive, always pleasant and helpful, and their fees are reasonable — not like some other management companies who charge «through the roof», for Seller transfer fees and documentation fees, because they know the Seller has no choice but to pay. Recently, Laura even helped me figure something out on an HOA that Horizon wasn’t even handling. Now that’s class! They are, hands down, the best Homeowner’s Association management company out there.

I have nothing but great thing to say about Horizon Management. They manage our building with professionalism and efficiency that is evident in all my dealings with them. Our building has faced numerous challenging issues over the years and having Horizon on our side with all their industry contacts has really saved the day. Being new to a HOA board, the entire team at Horizon including specifically Martha, Matt and Sue has diligently answered all my questions and offered useful advice on issues I’ve faced. Thanks again Horizon!

Martha Olvera and her team including Xochtle, Vikki, Heather, Gina, Emberlynn and Julie have been really great to work with. Martha comes to our HOA Board meetings really well prepared to answer any questions we may have relating to California HOA laws and regulations. The team at Horizon are always available to answer any of our questions, they respond very quickly to e-​mail, and are a valuable resource to us. Martha is a delight to work with, she has a wonderful attitude, and is a rational sounding board on all HOA related matters. I wouldn’t hesitate to recommend Horizon to anybody who is looking for an informed, efficient and capable property management team.

We are a maintenance and repair vendor for Horizon Management. The properties that Horizon Management oversees are always extremely well maintained. It is a pleasure working for them because they expect repairs and improvements to be made the right way and that is how we enjoy doing our work. Through the years of doing business with Horizon Management, and it has been all positive experiences. I would feel very comfortable and happy to be living in a community managed by Horizon Management.
Tony Brunetti
Ortiz Construction Services

I am writing my review from a standpoint of being both a resident and
board member at a property that Horizon management manages. In the 8
years that I have worked with Horizon management I have always found
the company and in particular Martha to be a very polite, professional
and well educated team. In comparison to other companies that I have
worked with of a similar nature I would say they are a step above the
rest. They have always been responsive to my requests as a resident or
board member and provided education and guidance when needed. I feel
like they genuinely care about the property and its residents as well
as making sure the HOA is well run.
I would highly recommend Horizon management for property managing services.

I’ve worked with literally hundreds of property management companies during my 12+ years in real estate and construction, and have worked with Horizon on many properties. All the property managers and office staff that I have met are highly-​trained professionals that are knowledgeable and responsive to the needs of the communities they service. I highly recommend this company.

I have contacted Horizon Management on several occasions and have received the best customer service from their office. I’m truly pleased with the service they are providing to our HOA.

Horizon Management is a cut above the rest. I have interacted with multiple Property Management Companies throughout the years, and Horizon continues to be at the top of their game. I have had interaction with Martha on multiple projects and she has been more than professional and always pleasure to deal with.

My aunt who is disabled lives in a property they manage. I spoke to Tammara who provided me with good customer service; she was very informative and helpful with assisting me with my request.

Amazing Management company. We have a long-​term relationship with this management company, and they have always been truly amazing to work with. Nearly all Managers have been there for decades, which speaks volumes for the type of company this is and how they treat their employees. In LA County, they are the top-​notch company to go to.

As an Independent Vendor I would like to give my opinion of this management company. I have been a vendor in the apartment and HOA community for over 18 years. I deal with thousands of properties and deal with many management companies. I can tell you that this company is one of the most responsive management companies that I have ever dealt with. They seem to genuinely care about the communities they manage and their response time seems to me to be as quick as any management company that I deal with. If you are considering living in one of the communities or apartments they manage I would point out that their responsiveness will make a difference in the quality of your residence.
Sincerely
Steve Landsberg
Remote Entry Programming

This company manages Villa Vallarta & every negative reviews ring true. Our property manager is rude, & dismissive & treats you like you are an idiot for calling In an emergency they ignore you, or dont come out,. They actually say they have to check with the property manager on monday IF they can come out. REALLY? My dues goes to this? Worse than that the manager insists she knows construction practices or things that are clearly out of her job description. So of course they send unlicensed workers who insist they know what they are doing but cause major damage for unsafe & shoddy work. In my experience they do nothing that is up to code or use unsafe building practices. Why hire them then Isnt that what an HOA pays them for? to properly manage? to make sure that things are done professionally and by professionals. Most management companies take on the form of the HOA — so my experience is I should have read the reviews before and bought elsewhere

Ive had my ups and downs with horizon but they do respond in a timely manner when the community is affected.

This is by far one of the better HOA management companies in the area. They’re familiar with & handle all aspects of condo association matters, from accounting to attending Board meetings to supervising maintenance projects. The staff there are all helpful & knowledgeable. A good choice.

This company manages the contract for Villa Villetri a multi-​townhouse complex that has over 230 units in Marina Del Rey. I am a business professional who bought a unit in this wonderful complex. The biggest negative is that the HOA contracts with this company called Horizon Management, who in my opinion gets an F. Never in my life have I had a consistently rude, callous, unprofessional experience over the course of the last 12 months. It’s not like it was one experience but rather a consistently poor quality of service given by this company. The contact Dolly Cross assigned to interface with our HOA and it’s owners is not cut out for customer service, whatsoever. She truly does not enjoy her job for one minute it seems, or she enjoys being totally rude — not sure. She answers emails with unthinking disrespect, as well as never can take any extra effort, god forbid to help a homeowner navigate the processes, especially as a new homeowner. This is just ONE SMALL example: Recently, I have been applying for a long-​term parking permit because my car that I own is too tall and does not fit in the garage. It’s a old «classic» collectors car. When I emailed her all the details here’s what she said, and I quote: «You must follow the instructions on the attached paperwork, send your check and wait to hear from the parking committee. Without an approved permit your car could be towed. Only three days are allowed before towing action can take place.» So how are they to get a check from me in 3 days (the mail takes at least that long) AND have time to review by the «parking committee» before they «could» TOW MY CAR? Are you kidding me? It would have been nice for some «humanness» to get deployed here and realize that getting the application and check to the Horizon Management Office AND getting the parking committee to review all in 3 days cannot possibly happen and a little common-​sense would be nice. How would you like your property threatened to be towed when all you did was email the property management company to find out how to go about applying for a parking permit. I have been trying to be totally above board and I get total callousness. It’s unacceptable. I paid to be a home owner here and pay HOA fees that pays Horizon Management company to manage our property with professionalism — not to be treated like some punk delinquent that gets threatened that my property will be towed in such an unrealistic time frame.
DO NOT HIRE THIS PROPERTY MANAGEMENT COMPANY!