Hertz Rent A Car

I just purchased a car at the hertz in Torrance CA. It really was great customer service. I spoke with Rene the day before I made the purchace, called him before I headed down there and they were able to hold the car I was looking for until I got there because we were coming from Ontario CA. As soon as we pulled into the hertz the car was right in the front ready for me to test drive. We also spoke with Jamie in there finance department. They both made this a very pleasurable experience buying a car. If you are looking to buy a used car with great miles for a good price hertz is the place to go.

Just picked up my rental 12 noon.
Waited 30 minutes from the time they told me they left to pick me up (2 miles away) to the time I was picked up.
Reserved the car for 11am
Called the day before to schedule a pick up & was told to call back the same day at 10:15 which I did.
Was told that it would take an hour & a half???
I drive off in a filthy car
When I questioned if they were supposed to wash their cars I was told the rain messed them up.
I told him the rims were black & he didn’t care.
The windows are filthy
I don’t think rain does that.
They tried to sell me extra insurance even though I already bought insurance online.

Great service, professional! Great rates. I will definitely return here if I ever need a new rental!

Told I was reserved a car. When arrived there was none available. Worker basically said they lie to then upgrade you to something else when you come in.

after being in a accident i needed a rental car. never dealt with hertz before and i was a little uneasy. my insurance company covered my expenses with rental but ofcourse not my deposit. so i give them 1 star for allowing me to pay cash on my deposit since i didn’t have a bank acct after my cards were stolen. so they allowed me to pay cash took 8 hours to get the vehicle missed a day of work to do this and then this is back in august 14. 2015 .we are now in oct and i have made numerous attempts to inquire about my deposit. i keep getting transferred to different people, sales reps tell me it’s in the process, it’s been mailed out. nothing and this is bullshit. who wants to wait 2 to 3 mos on a refund check that’s rightfully owed to me? horrible poor customer service.
till this day i haven’t received a curteosy call, a email. nothing. i’ll never rent a car from hertz company ever. and half of my family work for airlines it’s real simple to spread the word in airline industry and i will network all around cali to ensure nobody i know goes to hertz for a rental or to purchase a vehicle from your company. you all need more training. this is so bad for buisness. what do i know right i’m just a customer that helps pay you and u receive a paycheck.
word of advise. don’t go to hertz. you will get bad service, long lines, huge delays don’t expect it to be a fast process.

Worst place ever. My wife rents a car from here then Tony proceeds to flirt with her and give her a dirty car. She picked the car up around 12:50 on the 28^th I returned the car at 12:59 the following day. Tony wouldnt even check it in and then instead of seeing a charge for $ 32 on my card I see a charge for $ 52. So I call in to speak with someone and they told me I was charge for being late and I had to speak with Tony. 1^st off he didnt return my call I had to call him again. Then I asked for him to put my money back on my card, because he gave me a dirty car and was flirting with my wife. Then proceeded to call me a Mother F’er. No, No, in real life this «Manager» Called me a Mother F’er. I am demanding all of my money back from Hertz and calling their corporate offices now. If that doesnt work I will be doing a charge back for the full amount. How disrespectful…

My car is being repaired and I needed a rental. Hertz had a car delivered to the repair shop.
The hertz rep met me there and I signed the paper for the rental that said 50.00 deposit and 44.00 for the rental. That night my debit card was hit 2 times. One for 248.00 and 1 for 200.00.
That’s a total of 448.00! I called the rep to inquire and was told it was a mistake and it would be reversed when I return the car and the bank would take a few days to reverse it.
I dont know about you, but I don’t have the money to float for hertz mistake!
Hertz told me there was nothing they could do.
Unreal!!!
I tried calling the main number and got nowhere.
Tried the chat online and got nowhere.
unreal!
Never again!

I love TINA at Hertz!!! I came to pick up a rental because I was in an accident and she took the time to ask how I was doing and came around the counter and gave me a hug! Great customer service! She deserves great things in life:)

I love Hertz. Especially the Torrance location. I have always been treated kind and respectfully. This rental, a friend needed to drive to visit family who was not well. The line… none, service with a smile.
David was amazing… he is always nice and helpful. Charges wee as agreed… no surprises. Hold on my debit was reasonable.
Thanks Hertz!

Terrible customer service. I just experienced the same «Gwen» that others have commented about. First when I called the store to confirm that they had cars in stock, she placed me on hold for ten minutes, before I hung up. Upon arrival, for some reason, it took her at least twenty minutes to run my credit card and checkout the car. She charged me an exorbitant price for a Chevrolet Impala. Other car rental companies charge the same amount for luxury cars like BMW. She said that it was a premium car that was fully loaded. Because I was short on time, I had little choice. Upon getting in the car, I could see the car was a standard, base model with cloth seats, etc. A few hours, when I had more time, I returned to complain. Gwen was helping a customer and another customer was waiting. During the next half hour, she continued to «assist» her customer. Meanwhile, another employee, Tina, arrived to help. She assisted the customers in line ahead of me and then assisted me. Although she was more helpful, and at least seemed like she wanted to make things right, she could only reduce the cost by a small amount saying that the rate was high because Hertz was charging «holiday» rates, despite the fact it’s not a holiday. I returned the car on the spot and paid a small fortune for 2 ½ hours use of the car. Meanwhile Gwen finally finished with her customer, and began to assist the customer who arrived after me. She as also there to complain to and about Gwen. I rent cars for business frequently. I did not see the same level of desire to want to help the customer and charge a fair price like I do at other car rental companies. I am out time and money because of them. I will not be renting from them again.

AWFUL EXPERIENCE!!! EXTREMELY POOR CUSTOMER SERVICE!!! A car was booked in advance by the auto body shop and was expected to arrive at the body shop location just after 9AM. Forty-​five minutes later we are still waiting for the car. The body shop called Hertz 3 times, to be told the car should have already arrived or that they will be there at any minute, The body shop is less than 2 miles away from this Hertz.
After an hour we decided to go to Hertz as they were obviously having trouble getting to us. The auto body representative explained that I had already been waiting over an hour because Hertz neglected to arrive on time or at all for that matter. The Hertz representative did not even acknowledge what he said. 15 minutes later the Hertz rep is still dealing with the same customer, when I inquired how much longer I would have to wait, she RUDELY said I would have to wait until she has seen to everyone else in line. At which point I walked out., 2 hours to rent a car is simply ridiculous, but topped with bad customer service, its just UNACCEPTABLE! I can certainly see why most other people here gave this place 1 star.
If you have all the time in the world and want to wait 2 hours to rent a car only to be served by someone who obviously doesn’t enjoy her job, then go to this place. But if you would prefer to be dealt with in a professional manner and with efficiency, there is an Enterprise not far from this location or several other car rental places near this location who offer a much more pleasant and professional experience!

The best Hertz in the southbay. Not my first time there but I usually go once a month and everytime I get the best service there is. They make sure you leave happy. This is my to go rental from here on. They are awesome and make sure you are satisfied. Debbie. Just wanted to say a big ‘THANK YOU’ for making ny rental a excellent experience!!!

If there was a «no stars» I’d click that! Horrible! I made a reservation weeks in advance, and my car was dirty and had no gas! I had to wait for them to go get gas before I could go. I was over an hour late.

Had a terrible experience here. The day I needed the car I had a very tight work schedule so I made a reservation the day before & called them on my way to the auto body shop to make sure someone would be there to pick me up. They were 45 minutes late.
The day before I had requested a compact car as my garage is extremely tight & we have very limited street parking. When I got to their office they only had one car available for me, a huge sedan that I had no choice but to drive away with because I was then running late for my appointment.
Not impressed.

HERTZ, don’t it!!!
This place is just okay. But my dad reserved a Chevy Equinox but all they had was a Chevy Captiva (A rebadged Saturn Vue RIP Saturn). But the lady that was helping him said if we wanted a Equinox that she can get one at the Marriot location. She called over there and said there was one but it wouldn’t be ready until 4 pm. We left after that.
We did ended up getting an Equinox but at Avis at a cheaper price than what Hertz offered. Avis Sears location.
On another side note, there parking sucks. Very small parking lot shared with a auto repair place and a smog place. So I ended up parking my car next door after I dropped my dad off at Hertz.

Debbie the manager needs to be fired for running a business so poorly!
This place is ridiculous. I arrived at 12:05 and there were 6 people ahead of me all complaining about the customer service and how slow this process was going. Only one person (Alex) was working the register. She was running back and forth trying to take care of customers and answering the phone. I even heard Alex tell the person in front of me that she needed to go clean his rental car really quick and to give her 10 minutes. After realizing that was a bad idea she instructed the customer to go down the street and get it washed. I saw another man in the back who clearly was an employee and he wasn’t doing anything. I’m not sure how Alex deals with the lack of help
After waiting 65 minutes it was finally my turn. I’m not exaggerating. You would think a company like hertz would be able to hire a few more employees to work on Fridays to take care of their customers in a timely manner. I finally got out of there after an hour ands half.
Debbie, the manager, walks in and sees a room full of customers. She simply goes to the back and does nothing to help. Another customer ask why they don’t have employees and the employee said to ask Debbie! When she finally decides to come back out she looked at the monitor and asked if anyone needed a ride.
Never again will I waist my time and come to this location.
My advice is to find another rental company.

We arrived to pick up a car reserved two weeks earlier, and were glad to find only three people in line ahead of us. After waiting over two hours in this tiny line we finally reached the counter. I feel for the employees because it’s extremely hot in their office and the computers are very slow, but they desperately need to be trained on how to prioritize tasks. The phone was answered many, many times during each transaction to answer lengthy and very general questions, most of which could just as easily have been answered by a website or a brief message. A customer was humored and allowed to stand at the counter for several minutes pondering whether or not she liked the color of the car she just rented, was it the right shade. I’ve worked jobs like this one, and you absolutely have to be able to firmly but politely move things along, even if the customers are difficult or the computers aren’t cooperating.

This place is crap. I «reserve» a car here 3 days before I need to use a car to get around town after an accident left my car totaled. I do the pre-​check in and everything and get in a taxi to arrive 5 minutes after my scheduled time just in case there was a delay. Wouldn’t have made a difference though, as when I got there 10 people were sitting around with one guy behind the counter. I was told they had absolutely no vehicles to rent and are attempting to call LAX to get cars from them but were unable to get through and there is a firm possibility they might be out as well. I’m sorry, but isn’t a reservation supposed to… I dunno… RESERVE A CAR FROM LEAVING THE LOT?! What the hell is the point of a reservation if you cannot fulfill it? And further more, where was my phone call informing me of the issue? I received NO WORD of this until I got there. Not when I originally made the reservation, nor when I did the check in online. They had people waiting there for 3+ HOURS unable to leave because they had no cars. I eventually caved after 20 minutes (I had a meeting in Beverly Hills) and took Lyft to get there instead. $ 31 to get there. Hertz had better reimburse me for both the way there and the way back.
— Nick

Don’t bother with this company.
I contacted this Hertz location after a different Hertz location wasn’t able to honor a reservation we arranged; I made a reservation at the other Hertz location for their rent-​to-​buy program, only to find the day before that the 2013 Mustang GT I was looking for wasn’t expected back for another week.
So I rang up this location for a similar Mustang and made an appointment with one of their sales reps. A few hours later I get a call from a *different* sales rep saying he found that I was interested in the vehicle, but I’d need to go in today because they’re preparing to ship it out to another Hertz location. I told him that I was already working with another sales rep there, and that I had an appointment later this morning. No problem he said… Then just as I’m about to drive out to this location, the original sales rep I was working with called me back and told me not to come in, they’ve already shipped the car out by mistake.
Right. One moment they had the car in the lot, then the next they’re shipping it off. Which is it? The sales team apparently doesn’t communicate with each other very well.
What’s the point of making reservations and appointments if no one honors them? Twice now they’ve done this. I should thank them really; if it’s this difficult to make a reservation, then I can only imagine how terrible the actual buying process is. I’m through with this company.
Update. Want to know the best part? I got another call and… wait for it… the car was actually never shipped at all. They asked me if I was still interested. Whatever guys…

I have rented at this small Hertz location since 2006 for weekly business or daily repair purposes. It’s a great neighborhood location with personal service. They have at times picked me up and dropped me off for free after returning the car. I always make a reservation online via AAA or Hertz AAA to get the best price, and I am a member of their No. 1 Club. They treat me well here.
Keep the following in mind if you rent here:
This is NOT a large staffed airport location with an automated car wash and full time cleaners. It’s a tiny strip shopping location with spaces for about 15 cars. Counter employees will go out to a returned car with a spray bottle, bucket and portable vacuum to clean. (Picture cars pulling up all day at your apartment and you have to clean them right there quickly.)Their standards are lower than mine for cleanliness. I have found that I usually have to touch up the cleaning, have found sticky stuff sometimes in the car consoles so I could not put my stuff there, hairs, smelly interiors, dirty mats, dirty seats, etc. Expect that here!
The cars Hertz sends to local rental shops are usually higher mileage than at the airport.
Also, because it’s small, expect not to get the car you reserved – they will always give you the car class that you reserved or better – but again – they have such few cars, be happy with what you get. Sometimes you reserve a compact at a great price and end up with a big boat sedan for the same price. If you want more selection, go to the airport.
You cannot drop off after hours at this location. Be on time. Ask them where you can drop off if you are late.
Last, and this is the only comment not involving renting a car: Can someone in management get these employees some decent seats to sit on behind the counter. Last time I was in, one guy was sitting on a rickety old stool using the rental computer and there was an old dirty broken seat near the other terminal and the employee had to stand while using it.