Fireplace Guys

I was also very disappointed in their service. This company was recommended to be by the Lennox Hearth company so I was looking forward to using them. I called and was told to await a callback to schedule which took 3 days. We made an appointment for two weeks later and I sat my 2 hour slot and he didn’t show. When I calmly and politely called to find out what happened and to reschedule, I was treated rudely by the receptionist. Another man came on told me I never had an appointment. I shared with him my disappointment of the receptionist and received no acknowledgement and was told I’d be getting a call to reschedule. A week later I have not received a call. I won’t be attempting to contact them again about future service.

Don’t ever use these people!
They installed a fireplace during construction. The first time it rained after moving to the house water was all over the floor. The contractor called them they came out and checked the guy said it was not correctly sealed on the side that’s why it is leaking. This year it is leaking again. I left them a message. To receive a call back from PETE he goes there is nothing wrong from our side out notes shows that the guy went there last year and he noted that he didn’t find anything wrong u need to check if u have a problem with the stucco and he started laughing and every time I said something he goes hehehe hehe hehe.

I was very disappointed in their service. My contractor recommended them to install a fireplace in my new home last year. I was given two choices, and I chose more expensive one Superior DRL 3054 model. After the fireplace was installed I noticed that the fire burns only on the sides of the fireplace, but the central part that makes two third of the whole length of the fireplace does not burn at all. A specialist from their company came and checked the fireplace, said that’s the problem with this model and he can not fix it. As a result — wasted $ 3000 on a fireplace that I don’t use because it looks pathetic. I am not a specialist in fireplaces, but if they knew that there is a problem with this particular model, why to sell it?

Brad was great! Tony came out and replaced my transformer for my Lennox fireplace and woo hoo — It works!!! We haven’t been able to figure out why our hearth wasn’t working or about 6 months!!! But these guys were great! Thx again

They installed a remote controlled gas fireplace for me. The service was quick and clean, the price was very reasonable, and the product has been a welcome and enjoyable addition to our home. We’re very happy.

I was really disappointed in the lack of service provided. We had some questions about the copper caps he installed during our new construction. After several phone calls to Pete and no replies, I decided to use another company. It’s unfortunate. In reading the positive reviews, I expected more. I thought he would stand by his work or at least follow through with a proposal on the new job.

Pete came out to serviced my fireplace today and provided me with excellent service. It was my first time turning on my fireplace and I needed someone to inspect it to ensure there is no problem. Pete was a pro and inspected everything and told me how everything works along the way. I told him I will recommend him to other people.

As everyone knows, Santa comes down the chimney on Christmas Eve. That’s tomorrow.
And although I no longer live in the condo I’m planning to sell, I had the chimney & fireplace inspected to make sure everything was OK.
Pete came out to take a look & it turned out my fireplace needed only a bit of cosmetic work to make it look good, and a new gas line.
Pete knows his chimneys, that’s for sure. And he’s a really nice guy, albeit a bit forgetful. He was recommended to me by a series of local fireplace people as an expert in my particular type of chimney.
Who knew that chimney inspectors are so specialized?!
It took awhile to get call-​backs to schedule the work. And there was a misunderstanding as far as timing on the day the work was done.
However, when Pete’s son & his helper did arrive, they did the work expertly & efficiently for a fair price.
Yeah, I shoulda taken a photo of the Fireplace Guys… but I was all wrapped up on the phone regarding that timing discrepancy and I plumb forgot…
So. Santa won’t get dirty in my spiffy clean fireplace. Let’s hope he doesn’t mess up the fake logs that are now perfectly positioned.
Maybe Santa won’t show at all.
I’ve been a reasonably good girl this past year, except for eating too much chocolate, cussing at tailgaters, and chewing out the Fireplace Guys last week. I had a sinus infection, give me a break.
Santa Baby *hint* I’m out of chocolate *hint* and I like the expensive stuff from San Francisco.
Merry Christmas to all and to all a good night.