FairWay Carpet Care

They did a great job on our five bedroom house and the price was pretty reasonable. We were home while they worked. They were courteous, on time and professional. We were impressed that they were able to remove some stubborn stains that other cleaning companies weren’t able to lift.

Charged extra since the house was «dirty», poor job at cleaning, AND STOLE MY PROPERTY.
1. Charged an extra 2 hours since the house was «dirty». The house was vacant, so it is beyond me how the house can be «dirty».
2. Poor job done, even with the extra two hours. Baseboards weren’t dusted, kitchen cabinets weren’t cleaned, floors did not have that shine that freshly cleaned floors would have.
3. Property stolen — I came back after the cleaning crew had come through and cleaned the house. I noticed one of my toilet paper holders (freestanding) was stolen. Why they stole a paper toilet holder is beyond me. I locked everything up, and left at night. The second day, their carpet cleaning crew came through. I went back in that afternoon to check on things, and noticed they stole my personal property. When I reported these losses to the company, they basically claimed that someone must’ve broken in during the night and stolen everything.
Based on conversations with the owner and Michael, the story that the carpet cleaning crew gave them was beyond bogus. Allegedly, when the carpet cleaning crew arrived, they noticed that tools were missing in the garage (they had came the previous day when the cleaning crew was there). Tools were actually hidden in a drawer upstairs — there is no way the carpet cleaning crew would have seen them. Total value of items stolen was over $ 700
Criminal complaint was filed against Fairway. Redondo Police said this is not the first time this has happened with Fairway.

They promise a satisfaction guarantee… but when you are not satisfied… you get «well it is what it is». What is that? If you have SUPER LOW expectations this is the company to use… if you don’t STAY away from this company. If you have rentals and counting on their ADVERTISED EXPERTISE in RENT READY… RUN! you will be dissapointed and frustrated, because you will need to pay someone again to do the job that should have been done the first time.

I’ve been a long term customer for their services and have been satisfied with the job they do. I like how they always confirm via email a few days prior to my appointment. I get the same cleaning crew every month and they know how to clean our house well. They are always prompt and efficient.

Wow, I am shocked by the reviews for this company, I have always been very happy. I got a Groupon for their service over 2 years ago and have been a client ever since. I have never used the carpet cleaning, but they clean my house every other week. I have had instances where they skipped something (ceiling fan, windows, etc), but noticed that there were other areas they focused on. Would like it if they moved the pictures to dust the entire area. Whenever I have had an issue Michael has been very accommodating. Overall I feel that the crew they send to me do a good job.

I had an awful experience with this company. Not only with the cleaning itself but with the owner, michael. First off, the cleaning was less than average. Things were left dusty and instead of cleaning under a pile, they would clean around it. That’s just pure laziness to me. Secondly, Michael seemed like a tricky business person. They advertised a deal: 3^rd cleaning 50% off and 4^th cleaning free. I was reminded of this by a coupon they sent me, saying to hurry and book my 3^rd cleaning because I was to get 50% off. When I called to do that, Michael said that I couldn’t get the discount because i was not set up on a recurring cleaning. Nowhere on the coupon did It state that. He apologized for the miscommunication but still did not grant me the deal that they failed to communicate clearly. If I were Michael, I would’ve just given me the deal so he could increase his chance of gaining a new long term customer. It’s just poor customer service.

I have had nothing but a great experience with this company so I’m surprised at the negative comments. I had terrible pet odors and they came back a second time free of charge and cleaned the carpets again. The cleaning crew was polite and thoughtful. I just called for a copy of a December invoice and spoke to the same person I had called last December. Invoice arrived within a minute. My carpet was not wet for days just clean.

I used carpet & housecleaning. Worst service ever!!! Michael and their stupid voice mail machine was a total joke. I hired a different cleaning company to re do to crappy job fair way didn’t do. That cleaning job was horrendous. Stay away fair way. You won’t be Satisfied. Also had to pay the carpet cleaner from the other housecleaning company to re do the spotty smelling couch that fair way did. This was supposed to be my mothers day combined birthday present to myself. Their ad says satisfaction guaranteed. I called crying to Michael how upset I was and he offered to re do it, but not for free, ½ price. I wish I could warn everyone what a horrific experience it was for me. Had 2 pay 2 different cleaning companies within 24 hours. That fair way house cleaning job almost broke up my marriage. Don’t use Michael & Massa’s referral service.

How are these guys able to stay in business, anyways? Let’s just put it this way… my initial call went something like this: «Hi Michael, I noticed that you had a horrible rating on Unilocal,but I am calling to give you the benefit of the doubt and to allow you to redeem your image by giving you my business… and, in return, I will gladly write a positive, refreshing review of your business.»
I should have known by his response, that I had already made a mistake just by the phone call alone.
But…I like to be positive… and forgive people for their lack of business sense and common sense and ignorance.
Bottom line: Dusty ceiling fans, dusty base boards and windows aren’t part of a «complete house cleaning». Secondly, don’t even expect them to be on time for anything. Instead, expect to hear excuses and a total defense of why they can’t satisfy the customer. (I kept all of their written correspondence to share with you if you would like a GOOD LAUGH).
They are a complete JOKE. Don’t say I didn’t warn you!

Seems I had a much different experience than other reviewers.
Paid the price as quoted. Two gentlemen showed up and finished during the window they gave us and were very polite and respectful when entering my home. Asked me to walk them through our place to identify all the areas I would like them to pay more attention to. They were even able to get out a stubborn pet stain from my dog. They finished around 5:30 and my carpet was fully dry by the next morning. They met my expectations and I felt it was good value for the money.

I bought the amazon locals deal for this company, 3 rooms for $ 59. I scheduled an appointment for the following Friday. That Tuesday I received a call from the front desk stating that they double booked, but could reschedule me for 5:30 Thursday. Wednesday I then got a call from the «owner» Michael trying to convince me that my 7:00 pm appointment (which I recorded as 5:30) was too late and he could offer me a prime spot Thursday at 12. I told him no thank you, I work during the day, but he insisted it was the only time they could come. So I took the afternoon off, waited for 2 hours, and nobody showed up. Michael then told me I was confused and my appointment was really Friday. I am certain I was not.
I understand miscommunications, but this went too far. Not only were they completely unorganized but he was very rude on the phone and hung up on me. Luckily,
refunded my voucher.

I don’t know why there were negative reviews in the past. But I thought the service was great. I did have to wait a little bit for my carpet to dry but it was what i was expecting because I wanted my carpets to be washed. The cleaners were super friendly and the cleaning was very thorough. I definitely will refer this service to others!

I bought a amazon coupon and was just serviced! Carpet looks great and smells fresh! Im also getting my house cleaned by them too!

I used FairWay sometime ago and just like other reviewers my carpets were wet for DAYS! The bottom of my pants were sopping wet after I walked around on them for a few minutes. I called and complained and was supposed to receive a refund check for a percentage off what I paid… I’m still waiting for that check… It’s been a year. Needless to say, I’ll be using someone else next time.

Well, I agree the price they quoted was the price I paid, so for that I give them credit and the price was reasonable with a coupon. However the problems I had are more important to me. One problem is that my carpet is still wet after more than 36 hours!!! and the parts that aren’t wet feel sticky. It’s kinda gross to walk on. I’ve had fans and the portable heater on the floors to help the process along and still they are damp and sticky. Why are they sticky?! Another issue is that I now have white circles on several parts of my carpet and around the circles are brown circles. I had to go back over those areas with my own steam cleaner. If I’d wanted to clean my carpets myself, I would have saved myself the money. I’m sure they would try to come and fix the issues, but I just don’t have the time to wait around for them to come, then to wait for the cleaning. It’s a shame, I wanted the results to be better. I may give them another chance since I have berber carpeting and maybe it’s more difficult to clean.