Extended Stay America – Los Angeles – Torrance – Del Amo Circle

I was trying to check in but I had lost my ID several days ago so I called to get my sisters name on the room. Once that was done, it took about ten min for that to be confirmed with the front desk since they refused to let me check in with my passport that was expired (which I understand). But after her name was confirmed, they told us that it was another ten minutes before we could even go in our room because they were still cleaning it. Uh… Can’t you give us another room then? Fifteen min later, the front desk told us they needed to still vacuum the room… So thirty min later, we are still standing around the lobby waiting for our room to be ready. This room was booked in advance. Not even a walk in. Jessica didn’t really seem to be concerned nor feel bad that it was taking us over thirty min to get checked into our room. I’ve worked in a hotel/​inn before, this is not how a hotel should be run. Im giving this two stars instead of 1 cuz the room wasn’t bad. Clean and decent. But unfortunately it was such an inconvenience. Go to an Airbnb instead.

Great value and very clean! Extremely close to shopping and restaurants! Shameka who checked me in was so incredibly polite and helpful!
Recommended for business travelers, families and getaways.

I see a lot of folks giving this place a low rating, however this place is actually really nice. It losses a star because they state free breakfast. Well i dont consider a cup of coffee and a orange as a breakfast and the beds could be a bit more comfortable but they will do. The hotel is pet friendly and a huge one is location, location, location. Its like a block or so away from a pretty large mall with a lot of restaurants. I would say a very safe area. The staff are very friendly at this place. I did notice a weird smell in certain areas of the hall ways, but i am not staying the hall ways so its ok. My room was clean and they say check in is at 3pm well my room was ready by 11 am so even better. I would not mind staying here again. So i just found out that in order to get room service you need to stay for 6 nights, odd if you ask me. Also if you need fresh towels you have to go down to the front desk and bring the old one and you will get new ones, hhmmm. Smh

The room is what you would expect for the price – small kitchenette with 2 queens and a bathroom. Looks like the room has been painted recently and has newer headboards, but everything else is very dated. The room has a certain smell about it. We’ve left the window open and the bathroom vent on the whole time we’ve been here due to the smell. It’s not cigarette smoke, but more of a musty smell.
The bathroom is clearly missing a hairdryer. You can see the spot where it used to be. They don’t really provide anything unless you ask. We had towels and washcloths, but that was all. No soap, no dishes, no pots and pans.
After one night here, we found a bag of dog food stuffed between the mattress and headboard of one of the beds… how was that missed in the cleaning??? GROSS.
The bathroom & kitchen could use some major updating. The flooring is the only thing that looked updated other than the paint & headboards.
Not only was this place so/​so but it’s right next door to the fire station. Yep. Sirens A LOT. Right out your window. If you have problems sleeping or are a light sleeper, this is NOT the place for you.
It was very close to Redondo Beach and Del Amo mall, which was nice. The staff was very friendly and the parking is free as well as one free WiFi pass.

Other reviews of this place are right in saying it is smelly. I was on the third floor, and although all of the rooms I saw were designated nonsmoking, the hallway reeked of smoke. It must be in the air ducts. My room smelled both smoky and musty, and at one point I discovered the backs of the curtains were coated with mildew, which accounts for the mustiness. I would have walked if I had not been required to pay for my entire stay up front, this must be why they have this policy. The bed was hard and the pillows and covers were thin. When I opened a bath towel to dry off, a long black hair fell out into the tub. The staff is nice enough, it’s not their fault, but I would never stay here again. This could cause a serious health problem for someone with allergies. I’d recommend the Doubletree right next door, or the Marriott across the street.

Overall ok — nothing exciting, but it’s basic and easy.

Not sure why they received so many negative comments but from my experience, this little hotel was good. It’s not a five-​star hotel but it definitely isn’t a 1 – 2 star. It was the most convenient and decent looking hotel around the are my finance and I we at. The staff are SUPER FRIENDLY. The room isn’t all fancy but it was clean, convenient, and comfy. We had no problem with loud fridge and bathroom like some of the comments said. We brought along our pet and she had a good time. The morning breakfast did not have much of a variety but that’s okay. Anyway, we will keep this place in mind whenever we visit family here in Torrance.

All of the towels and the shower had hairs from previous guests on the surface. Otherwise, our stay was nice. The hotel was located just a few miles from the beach, and staff members were friendly. The grab and go breakfast was sparse but good enough for the price of the stay.

Not bad room condition for this price around here.
But the fridge and bathroom fan was so noisy.

The property used to be the old Homestead, so it’s nice with convenient location. Otherwise, you don’t want to go here… period. And definitely don’t expect any type of help if you’re a senior with some disabilities. The senior manager Anny Dayonton has a demanding and impatient attitude and will give you a runaround. She’ll show you sample suites, but then find reason not to accommodate you.
This is an extended stay property. You are expected to have belongings and more, perhaps food and other essentials. That’s a no brainer! Definitely don’t ask for help loading and unloading. She’ll get agitated and argumentative, say you’re a problem, and she doesn’t want to deal with you. Apparently, Anny hasn’t heard about the A.D.A.
But it doesn’t end there! She’ll also cancel your future reservation at an alternative property, a less convenient location without your knowledge.
Bottom line… you have nowhere to go at this point and you don’t have a Smart Phone!
When I arrived at the alternate property, the manager told me that Anny had cancelled my reservation. Reason: I had too much furniture!
Management always has the right to refuse service to anyone. Apparently, they also have the right to give you the runaround and make sure you have no accommodations on her watch!

Stayed while my house was being remodeled. Couldn’t stay more than 2 nights. It was dirty and disgusting. I felt like I was in some sketchy movie. there were crumbs the first day and they didn’t belong to me. I had to wipe everything down myself. It was not clean that’s my biggest gripe.

I do not even know where to start.
I had to stay here for 46 days. Yes, I counted them down too. The room was small. Thin walls, barking dogs, and bad housekeeping.
I’m pretty particular about my room. The night before I stack up the towels, remove everything from the bathtub, kitchen, and bathroom counter tops. I also pull out the waste bins. All of this in efforts to make the housekeeper’s life easier and that they get the hell out of my room quickly. They clean once a week. My day was Saturday.
The second week I was there — I got back after a 12 hour day to my room not being clean. Housekeeping was gone for the day so I had to go to the front desk for a fresh set of towels and reschedule my room cleaning. Monday came and they cleaned my room. The following Saturday and every Saturday up to the time I left, my room was either not cleaned, cleaned and not towels left, cleaned and no towels or garbage emptied. It was utterly ridiculous!
Every time I went down to the front desk, there was a sign posted that they were off assisting another guest. Really? Well perhaps if you had a handle on your housekeeping department, your front desk employees would not be running ragged.
Besides the added frustration of housekeeping, or lack there of, the whole kitchenette in the hotel rooms is a little disturbing. Picture standing in a hallway will 100 different stoves cooking 100 different meals — scents mingling in the air. Add a dash of cigarette smoke and you have one nasty walk to your room. Yes, every day…
Will I go back? Hells to the no.

Stayed at this disgusting place while my house was getting fumigation. Rooms are small, walls are super thin, and the dark haired receptionist (cynthia was her name?) had some kind of bizzare complex… listen princess, you’re a hotel receptionist, put on a smile every now and then, and drop the attitude. The only reason we stayed was because of their pet policy. Looking back at it now, i probably would have gone the homeless shelter route instead.

They are horrible, I was waken up at night by a customer that waked in to my room. I brought the issue up with them and they said it happens all the time. The rest of my stay I was feeling very insecure.

Rooms are clean with a full kitchen. Free brekfast is only oatmeal and muffins and not like they advertise. They dont clean the room daily and you have to ask for towels. You must pay in full at check in and they charge an extra $ 100 if you pay in cash. Non smoking rooms on the same floor ar smoking rooms… crazy and we asked to be moved. You can smell smoke everywhere. Wont be reffering or staying here again.

This Hotel has no customer service. Checked in no towels call front desk 3 hours later they brought towels been here for three weeks on business trip every day something is wrong. They allow smoking they leave my window opened after I asked them not to because my computer is on the desk and all my belongings. I could keep going on if I had a choice I would never go back

Great hotel. Clean and everything you expect from an extended stay. It’s an updated facility with nice grounds.
Staff (with the exception of Sherrie) could use some training in kind, happy, customer service. Service with a smile? Hello how can I help you today?
I did appreciate that they allowed our lab to stay. I hate the weight limit rule, and think it’s illogical. Little dogs are notoriously harder to potty train (thus accidents) and they bark way more.
The Monrovia Extended stay allows big dogs and has super nice customer service…
The people here are nice and you can tell they are trying really hard to be accommodating… they just always seen kinda stressed and overwhelmed… Bad leadership?
Also did not like the 7 day room cleaning policy. After we booked for beyond 7 days I called again to get my room cleaned but still no luck so I gave up and figured I’d just deal with the dirty room till Sunday. But with a husband who works construction that was not ideal…
Also at the Monrovia location I experienced the exact opposite! I called to let them know I’d be heading out, in the middle of our stay, which happened to be about 5 days into our stay, and when I returned to the room a couple of hours later it was clean. Perfect service. They even let us schedule our day which was a huge help for me.

This place has a 7 day cleaning policy! FYI if extended your stay always switch room! So you can get a clean room!!!

This place is pure gold. Tia is so accomadating, same w/​Angelo, (the managers act a little too much like managers for my taste) but I base this review solely on Tia, and Angelo.
The rooms are well set up w/​a fully equipped kitchen, and nice bathroom facilities. The air conditioner is always at a perfect setting and pace and the beds are super comfy.
As I said before, the one thing that reallllyy ties this place together is the staff, the two superstar front desk crew, and the maintenance guy that saved the day by helping me carry my bags up to my room.
Great hotel, I really recommend this place instead of some where twice the price and 3 times less the customer service.

We left Marriott (since they nickel and dime you for everything like parking and internet) by Del Amo Mall to stay here. Angelo was lovely. I’m currently sitting here on the comfy bed as I type this. Nice roomy set up and lots of bathroom space. I did smell cigarettes in the elevator and hallway, but Angelo’s excellent service made up for it.
I didn’t even know this existed here as I never cruise these back streets. Which means more peace and quiet, as it isn’t located by a major street.
F.Y.I. Complimentary grab-​n-​go breakfast, microwave popcorn, toothbrush, shampoo… etc. Free WIFI and parking.