Crystal Property Management

I wish Unilocal had a no star option. I didn’t even get to the renting process with them because they are liars and stealers. They also discriminated against my family and I. Because of that, I am involving a lawyer. They are very unprofessional and rude on the phone, and will find anything to not rent to you. Don’t work with David, who is probably the most rude and unprofessional. Harvie said he would fix things and never did. 0 score in my book. This place really lives up to its Unilocal reviews!

this is my first time writing a Unilocal review. I usually don’t have time but I find it necessary to inform future resident of the horrible business that is Crystal Property Management.
I live in one of their Inglewood properties and have been doing so for over a year now. I am a full time graduate student and single mom than pays her rent months in advance (up to 4 months at a time).
I recently had an issue with my kitchen sink in that BLACK water was backing up into my sink from the system. I contacted my on site manager several times and she never responded about the issue. After a month of trying to get in contact with her, I decided maybe she is too busy working at TGIF and being an apartment manager, so I contacted CM hoping for some resolution. This was over a month ago! Initially their response was great and they sent a «maintenance man». The maintenance man told me my garbage disposal was done and that was the reason for black water backing up into my sink. He told me a plumber would come to fix the issue as he could not.
I was told this plumber would come the next day after 4 pm… that never happened.
I contacted CM again that next week as I have grown tired of using one half od my sink and keeping buckets underneath to catch water that leaks on my floor every time I was dishes. I was told that Desiree would contact me… she never did.
Like I said I am a busy graduate student that can not sit at home all day waiting for CM to finally call back. The black sewage water continued to creep up my sink this weekend so I finally make another call to CM this morning (8am). I get in contact with Desiree via the receptionist (whom was very nice and professional). When expressing my frustration to Desiree and inquiring about their business protocol regarding maintenance men and plumbers not fixing the situation, I met unprofessionalism and an overall rude presence from Desiree.
When trying to explain that assessment from the maintenance man concluded I had a broken garbage disposal cause a leak under my sink as well as black water coming up into my sink she responded with the following:
«I don’t see what’s so hard, why cant you just through the food in the trash is the garbage disposal is out…»
Because their is BLACK WATER in half of my sink preventing me from washing dishes, cooking, and eating? I don’t see what took you so LONG to see if a plumber actually showed up to fix the problem! I should not have to call you to tell you that your contracted plumbers never fixed my sink. Clearly, their business practices are lacking in accountability and I will be contacting the Housing Authority of LA today. This is a heath hazard and I have a child under the age of 5.
I find this company to be a joke and I would not recommend any of the properties to which they manage. I hope to receive an apology today from their rude staff and I would love to get in contact with the executive at CM.
Sincerely
A disgruntled tenant…

This is embarrassing. My mother in law has lived in these apartments (516 N. Berendo st) for 23 yrs. She has to constantly call the manager on site to get some sort of answer to get things fix in the unit she rents. I myself have contacted the supervisor personally regarding the concerns we have about the unit. Kevin has promised me one thing, they will call you to arrange inspection, he has called me twice in one day to set up time and date, did they come no! So I had my mom there for 5 hours, They called me again letting me know Monday was going to be the day, STILL NOTHING!!! not to mention the secretary answering phones Wendy was rude, with attitude; tell me how are you able to run a business like this. I have spoken to the manager on site, so rude and doesn’t say much but «You have to tell the supervisor», then it makes you wonder, whats your purpose here, my manager on site doesn’t know how to responded or speak to you on any matter regarding the unit. I have tried speaking to someone regarding these issues but have no call returned. I have provided my email and phone number. You would think they would communicate more by providing such information. It’s frustrating because we pay for the unit and nothing gets fixed?! What do you have to say ?? I would really like to know.

I have lived in Pioneer Plaza Apartments in the city of Norwalk for quite some time now. Crystal Property Management just recently took over managing the building. We usually had to deal with the owner John and whenever I had put in a request to have something fixed, he would take a long time to even come and take a look at it, then took even longer to fix it. Sometimes, he wouldn’t even fix the problem, he would just cover it up with duck tape. So now that we actually have a manager on site, everything has been great. My problems get fixed right away. If it’s something that the manager can’t do, he puts in a work order and the company sends a professional. No complaints on my part. I used to have rowdy neighbors, kids running around everywhere screaming and breaking stuff. Now that we have managers, things are nice. There are people actually following rules. Some kids are still rowdy, but I feel that’s the parents fault. Some other people living here are being really ignorant towards the managers, but I just think they don’t want to follow the same rules that the rest have to. Keep up the good work!

Let me start off the review by saying that I have never wished more that Unilocal had a 0 star rating. Actually — negative stars would be more in order here.
I have recently had the unfortunate experience of living in a Crystal Property unit. We started off as privately managed by the owner, who then decide to give us up for adoption to Crystal. The problems were ripe from the start. We’d been having issues with our upstairs neighbors (who apparently didn’t see a problem with the bowling alley they’d installed above our heads) and had to start directing all our problems to Crystal. After calling them several times and being told each time our own specific property manager was not there — because no one else could hear our complaints except him — I finally got a hold of him to tell him what was going on.
After laying out our sob story about the tenants stomping upstairs, people running back and forth, and 4 attempts to take care of it on our own (which ended in less-​than-​friendly altercations), our property manager simply said «Well, I can write them a letter but… that’s apartment living.»
That’s apartment living? No, apartment living is this happening once or twice. Apartment living is hearing doors slam above you once and awhile, not every day. Not being woken up at 5am to stiletto heels above your bedroom or constantly having headaches due to wheeled children’s toys being driven around on hardwood floors above you. But he chalked this up as normal. I begged him to ask the property manager about the possibility of carpet, considering that since they were on hardwood and we were under vaulted ceilings, I felt like I was in a snowglobe being constantly tapped on. «I guess I could call him,» our wise and willing manager told me, «But he’s probably not going to go for it.»
Very long story short — this was always the attitude of our property manager, when we could actually get this guy on the phone. They’d listen to our issues, begrudgingly say they supposed they could do something, then do nothing.
Lastly, we finally found another place and were able to rid ourselves of dealing with these people, and a walkthrough was completed with the manager. He stated that our apartment looked good, and he didn’t foresee any problems. You can imagine my surprise when a couple of weeks later our former neighbor texted us to say that the very same manager had been to do a walkthrough in his apartment, and had divulged not only that our apartment was «filthy,» but the exact amount we’d be charged from our deposit. Personal opinions aside about what «filthy» is (considering that there’s a whole section of the CA Civil Code stating the apartment need only be in the condition it was in upon move-​in which in our case was just as it was left upon move-​out), what gives this guy the liberty to go around discussing our personal matters? Completely unprofessional, not to mention just plain rude.
I could write a novel about the awful quality of this company — I pretty much already have. Avoid at all costs if you can.

I am very objective when considering other people’s opinions about anything but I am seeing a patern of negative reviews and now I can kind of see why. Carolyn Easley is extremely rude and unprofessional every time my wife has spoken with her and the other tenants here all agree. She treats people more like inmates than tenants. I, being a contractor and in management, belive that clients are top priority and always treat them with dignity and respect. It is unfortunate that Crystal property Management does not think the same way.

9210 somerset blvd. Bellflower, Ca 90 706 is the address of a complex owned by Crystal Property Management. Over several months there has been an ongoing issue with the plumbing at this apartment complex. For several days at at time over the past few months the water would be completely off and when it is on the hot water does not work. I have a two year old daughter and I also work so when this issue occurs every month I am forced to leave my residence and travel elsewhere so that me and my daughter can at least be able to take a bath. I spend extra money on gas and extra money for shelter that I feel I should not have to spend every single month when I pay rent. It is a huge inconvenience and I am wasting a lot of money behind these problems that are not my fault. I understand that mistakes happen with complexes but this has been the same ongoing issue for some time now. I have several text messages from Claudia, the manager of the complex, that state specific dates and times of this issue that date as far back as august. Also Dante Ward, my daughter’s father, comes over quite often and has witnessed and video taped these issues on his phone. I will show all this proof when necessary. I also feel I should get some type of reimbursement for all my troubles so I contacted Crystal Property Management and spoke with a man named Jesse he was very rude and laughed like it was a joke. I tried to reason with him and asked could he please take some type of money off my rent because I have spent a lot of extra money that I should not have to spend because of this ongoing water issue. Jesse denied my request and made me pay in full. So I have now filed a complaint with the health department. I hate it had to escalate to this when all I was trying to do was reason with Jesse.

Don’t lie for Gods sake I make good money out of my job and always pay rent in advance. and paid dec and jab rent when I moved on 27^th dec. property manager gave me late rent notice on 30 th Jan for Feb rent due. She argued that Feb rent was due on 27^th jan itself.
Don’t misguide people by mentioning wrong justifications for your mismanagement.

UNRELIABLE, LIARS, they will do everything to protect their best interest! Make sure you are aware of your tenant rights if you are planning to live in one of their properties. Property Manager Wilma Gwynn of the Ladera Gardens apt. is a big time gossiper, micro-​manager, extremely rude, unprofessional and a liar!!!

After writing my last review I thought for sure that someone from Crystal Property Management would contact me but no one did. So I took matters into my own hands and contacted the office directly. I asked to speak with the person in charge and ended up on the phone with Caroline.
Caroline was such a pleasure to deal with. I explained my situation to her and she let me know that she was already aware because of the Unilocal review I had written. She also informed me that a new fridge was already scheduled to be delivered to me before the end of the week and that they would also paint my walls if maintenance had time during the delivery. She apologized for the delay and credited it to a miscommunication between herself and my building’s property manager.
Sure enough, a brand new fridge was delivered that Friday and my walls were painted the following week. At this point, I don’t really have anything bad to say about CPM… It has been my experience that if you bring your issue to the right person’s attention, it will be addressed/​rectified.

I have lived in my Duplex for over a year and I mist say– This is the best Landlord I have ever had in my life.
To be more specific– Molly and Carolyn Easley from crystal property Management.
I wish I could give more then a review on Unilocal — they are truly wonderful.
When I email or call them– they ALWAYS return my messages quickly. When I request any maintenance work on the property– they are ON IT with no delay. Not to mention, they are always kind and inviting.
There was a period where I experienced a series of unfortunate events and disasters– My room mate stopped paying bills and abandoned the property, leaving me with all the bills and rent to pay (while my job was not that stable at the time). After bringing this to Carolyn’s attention, she was SO kind and understanding. She worked with me to figure out solutions– and even offered to take me out to dinner and buy me groceries! I mean come on– what landlord has ever done that?!
They are wonderful, I have nothing but great things to say
LOVE THEM!!!

If I could give Crystal Property Mgmt no stars, I would. CPM took over my specific property in Long Beach after about a year of living there. The staff was unresponsive and unprofessional. My roommate and I lived with absolutely no heat for 2 years because my property manager said it was our responsibility to call SoCal Edison to handle it. Last but not least, they will take you for your entire security deposit.
Unfortunately, the person who responds to all of these reviews does nothing but make up excuses to cover up for a lazy and overall ineffective business. Bottom line, you should AVOID renting from CPM at all costs.

I’ve lived at Park Plaza for over a year and my building manager is absolutely HORRIBLE … She constantly harasses, berates & CURSES at me. I’ve expressed my concerns with management and they’ve yet to do anything. I can’t believe they have someone like her representing their company, goes to show how much they appreciate their tenants business.

Horrible!!! Horrible!!! Horrible!!! If I could give them less than 1 star, I would. I have been living in an apartment managed by them for 2 months. So far, they have not cleaned or even replaced carpeting that made my feet black on a daily basis because it was so disgustingly dirty. They even had the gall to blame me for it! They say it is my problem. They don’t fix their maintenance problems. I have been waiting for over 6 weeks for a security gate to be fixed and they have been giving me excuses like they need to order the part, call the maintenance man, or follow up with the maintenance man. They don’t care about safety! They also just sent me a bill for a plumbing problem when I wasn’t even living here. So they don’t pay for their problems but have new tenants pay for their problems. I’ve never gotten an apology from them. I’ve only gotten blame. If you could avoid them, do so at all costs!!!

CRYSTAL PROPERTY MANAGEMENT IS THE WORST!!! Do yourself a favor and avoid living in any of their buildings.
I lived in one of their apartments for 2 years. My building manager did not speak English so I tried to handle as many things on my own as I could which was really annoying. She also never responded to any of my phone calls so the only way I could get in contact with her was by waiting at her apartment for her to come home, also extremely annoying and inconvenient. It always took a minimum of 1 week just to get her to my apartment to check when something was wrong then at least another week after that for them to send a handy man to fix it.
So I finally moved out and they wrote my security deposit check to my ex-​roommate and myself. The check literally says: Pay to the order of: Melissa T & _​_​_​_​_​. WHY WOULD YOU DO THAT?! The only way to deposit a check written to 2 people is if they have a joint account and it is ridiculous that they would assume 2 people living together (other than a married couple) would have a joint account. Plus I spoke to the building manager multiple times to make sure they were not charging me for stuff that I did not mess up while living there, but when the check came there was still extra charges.
I am beyond annoyed that I am still dealing with their bull shit after I have already moved out so now I am writing this review to warn you all! AVOID DEALING WITH THE PROPERTY MANAGEMENT COMPANY AT ALL COSTS!!! They hire useless building managers and will give you the run around instead of just dealing with the problems!

I have lived in Glendale in one of the properties owned by these idiots.(The most respect I can give these guys).
I have stayed for just 6 months in the unit and have paid $ 1000 as security deposit.
(The biggest mistake I have ever made.)
These idiots charged me an unbelievable 310 $ on the name of cleaning and guess what the expenses they sent was hilarious.

I have lived in a Crystal Management building for 14 years, although they have only managed the building for the last 7 years. I have always paid my rent on time and because the rents are relatively low, I would usually take care of small repairs myself without bothering them. I have actually spent hundreds of dollars of my own money fixing up my unit and keeping the garden from being overgrown for lack of gardeners for the property. They have provided the absolute minimum upkeep of the property. The problem is when you do have a need or a problem involving management they are completely unconcerned and unresponsive. Carolyn, my property manager for several years, was not only incompetent but rude. You would need to leave several messages for her and be very lucky to ever get a response. If you did get a response it was rude and I’ve even caught her in lies! She doesn’t have any people skills and is someone who really shouldn’t be in any kind of position that deals with people directly. I feel sorry for anyone who is under her management, if you can call it that. When you need a plumber they will send one, thankfully, but a week later send you a bill for the service. This building is 60 years old, with plumbing as old, to blame tenants for plumbing problems and expect them to pay the bill is absurd, if not illegal.
They recently hired a new manager, David, who is a gem. He is responsive, kind and competent. I would give 5 stars for David’s management if he was empowered to do his job, however the last several years under Carolyn’s oversight has been a nightmare. Every tenant in this building would tell you the same thing. A new tenant has recently moved into the building and has expressed untold frustration saying she has never experienced such incompetent management in her life. If you have a choice to rent from a Crystal Management property, I would save yourself a lot of frustration and rent another property. If you are a property owner, please give your tenants a manager who cares about their tenants. Read the other reviews. It will give you a good picture of the kind of management company you are dealing with.

Awful management company. Unresponsive, no communication. Apartment complex poorly maintained. Ceiling fell down and still waiting now past 3 weeks for it to be completely repaired. Maintenance crew damaged personal belongings and no compensation or even apology offered. Would never rent from a place managed by this company again

Horrible service. My husband and I have called several times for different issues and no one will call us back. Carolyn is always «on the phone» or «away.» She’s never called us back. Don’t rent an apartment they manage and if you’re an owner, I’m sure it would be a waste of money to pay them to manage your property.

This company was very unimpressive to say the least. I had to constantly follow up with emails and phone calls to get anything done. Then finally when my roommates and I moved out our deposit was sent out late and they charged us with some questionable misc. charges after we had left the place clean and in what we thought was good standing as tenants.
AVOID THIS MANAGEMENT COMPANY!