Cox Communications

Wtf I get a quote for 69.00 and then they bait & switch me to almost 80.00 for equipment that I need to view their programming. Beware!

I hate this service. I moved to a Cox service area from a Time Warner area. I called Cox and spelled out EXACTLY what I wanted from their cable service. They lied to me about getting Free HBO preview and that I would get the channels I asked for by name. Sundance and IFC. The price I was told was under $ 135 per month. About what I paid for the same with Time Warner. What a lie. My first bill was over $ 175. I complained. They stripped away the channels I wanted, and I found out they were charging me $ 10 for the HBO I was told would be free. I lost most of the what I wanted to get bill below $ 135 per month with Wi Fi. It’s almost a year later. Just received a letter saying my bill will change due to end of my free promos. … What the F%c /…
I worn you. Go with direct Tv. I will be calling them to rip some new A holes. They have given me nothing free. I can’t wait to dump them like a bad load of asphalt.

Most ignorant employees horrible customer services. Use any other company avoid this one as much as you can. Billed me for s month on a disconnected service and an unconnected service. Spoke with 10 customer services reps two supervisors and six technicians. Horrible

Zero stars. Zero. Avoid!!! I have had internet and TV services my entire adult life and I have never been without any service for 24 hours. Worse than not having internet, TV, or phone is the fact that Cox is so INCOMPETENT that they don’t even inform their customer service representatives the reason for the outage, an estimated time for repair, or give them any information at all. All of San Pedro lost service. But guess who got back online first — the Cox store.
When I called to ask why I had no service, was there an option «Press 1 if you live in San Pedro and are experiencing an outage»? NOPE. No info at all. But I could press all kinds of buttons to order wrestling or boxing pay per view events. Awesome. Worst customer service ever. I’ll never use Cox again for anything.

Because you can’t leave –stars.
COX came out to my 88 year old Dad and 84 year old Mom’s house to change over their two phone lines (with two different numbers, since my Dad’s dates back to an old business). Rather than port it (they didn’t even ask), they managed to disconnect the number my Mom has had for over 52 years. Then, while still trying to get it back — for over a week — my Dad’s line (the second number, which was ported) went out for no apparent reason, leaving them without ANY way of emergency communication.
GOOD JOB COX.
When I called COX to complain, the CSR told me they couldn’t speak to me (their eldest daughter) because I was not «authorized» on the account. So I asked how she expected my parents to call her to complain?
It took over 36 hours to get ONE phone back up and working. Never mind that my Mom’s relatives and doctors have her 52-​year-​old contact number… that’s still not working.

Not honoring its own pricing and packages. No way to resolve issues.

The office folks at this location seem fine but unable to get service to you if it has failed.
Cox Field Service performance is lousy.
Cable/​phone was done for one (1) WEEK while the customer service office kept telling that the technician would be there tomorrow in the pm for seven (7) days. The service department runs on their on schedule and does not follow-​up on its «technicians» to see it the work was actually done as promised or if they even showed up at all.
If DISH ever gets there internet act together customers will leave Cox Cable in droves.
Call your city councilman to air your complaints, Cox does not want to hear them.

I feel bad for the guys who have to make the house calls because they are great its Cox itself that is awful. They just get worse all the time. Every time we have an issue the send someone out they end up changing the box. Then they come out again and have to check wiring. Then we have more problems and they say we should upgrade, it’s a better deal they say, we upgrade and is worse! We have had boxes changed several times and upgraded a couple times and more and more problems. I feel like when the sell me on the upgrade I am participating in their experiment. I wish I could switch to Time Warner. We have them at our business and have never had an issue and if they think one might arise they call us to say who is I charge of our account and if we have problems to call that person specifically to resolve it. Cox needs to take a look at all these negative reviews.

This will be my first negative review on Unilocal as I’m one to usually shrug off bad customer service for a multitude of reasons.
In the case of Cox, I hate their company with a passion! Yes I HATE THEM! I was always taught that hate is a strong word, but it fits the bill for a company that is as bad as Cox is… can I also say that they picked a fitting name (I know I’m definitely not the first to think this).
From the first month of service all the way to the end they not only had absolutely ridiculous pricing, but the customer service was downright criminal. They don’t even try to care about the customer.
3 weeks into starting service with them, my internet stopped working. I called and spoke to their technical department and after 2 hours of diagnosis (I’m tech knowledgeable), I FINALLY convinced the person on the other end of the phone that the modem was garbage and they promised to send me out a new one in the mail. A week goes by, no modem. I called and was told that they decided to not send the modem out because there wasn’t probable cause… what the hell, is this an episode of law and order!?! I asked why they didn’t call me back to inform me of this? They stated «we figure you’ll eventually call us back when it doesn’t arrive.» Uh what? seriously! They then tell me they’ll need to send out a technician for a minimum of $ 100 because the line appears to have a good signal! Of course it has a good signal, the problem is with the frikin’ modem!
I promptly told them to forget it as I’ll go out and get my own modem/​router setup as I know from experience that the equipment these companies use is generally garbage anyway. I picked up a new modem and router and set it up… take a guess folks. Yup, it fixed it!
for the subsequent year I was forced to stay with them (no other service in the area for that time) I dreaded any and all contact with their company and swallowed the insane pricing for slow internet speeds and frequent outages.
ATT Uverse came to the area with their new service and WOW, what a different in pricing (much lower), WAYYYY faster internet speeds and incredible customer service.
I just moved to a different area in San Pedro and Cox is my only option… somebody please say a prayer for me… this could get ugly. Rant over (for now).

Cox has somehow changed the conversation from your total cost to some subset of your cost. That’s the language they speak these days. Somehow customers are buying it. Nothing more than bait and switch! Their customer reps even admit it (just ask them).
The advertised $ 99 package is not $ 99 but $ 140+ by the time you get the bill. A 50% increase. What’s the difference? $ 40+ of «equipment, fees and taxes». From Cox’s perspective, it’s as if these costs don’t exist. But you still have to pay for them. $ 99 advertised price. $ 140+ actual cost. If this isn’t bait and switch, I don’t know what is.
It’s another sign this monopoly is out of control!
By the way, this bait and switch language COX speaks is not just for new service. It’s the same for existing service. They only speak about costs BEFORE taxes and fees. Makes them sound cheaper when you’re comparison shopping. So be forewarned.
Cox has a «fee» for everything. For starting, for stopping, for cancelling, for changing, for late payment, for late payment beyond 30 days, etc. etc. Watch their fees!

If I could give COX a big fat ZERO, I would. In the past 5 months that I have been a customer, I have had to call them 5 times. Each time they say something and do the complete opposite. I basically despise them and am writing a letter to the Better Business Bureau. Either there is a complete breakdown in communication at the center or they just don’t give a damn because they know they have a monopoly.

I’ve been a customer as long as I can remember, and I will give them credit for decent customer service. But the cost is just astronomical. We switched to Directv because even with higher levels of service, the cost was much less, and remains less after the promotional pricing ended. Meanwhile, our internet bill has jumped almost 75% in the last three years for the base service. I’m getting rid of every service from them that I can. As a note, their website is just awful. I used to use it to pay me bill, and now can’t get it to work at all.

I’m so sick of Cox Communication’s garbage customer service I could just puke in my own lap. I should not have to be on the phone with your billing department EVERY month (4 months in a row now) when it comes time to pay my bill because you have charged me for something I didn’t get. Just because YOU didn’t credit my account or reverse the BS charges and my bill now shows PAST DUE for the last 3 months, does not mean I’m just gonna pay it. You guys suck so bad! Figure it out! This guy is switching to Direct TV. Your Friend in the Digital Age my A$$.

PRICE GOUGING PRICKS!
Their bills are ridiculous but they know they can get away with it so screw you Mr. Customer, we don’t care if our service sucks or how much it costs. You have no other option so bend over and grab your ankles.
Worst cable provider on the planet.

Growing dissatisfaction with COX cable in the South Bay region (its a travesty that the entire Palos Verdes Peninsula. Thank God that Verizon FiOS services some areas of Torrance) is solely contracted to COX cable for high speed internet service.
TERRIBLE terrible value for the pricing.
If you are lucky to be in a Verizon FiOS supported area, you can find triple bundles (internet, DirecTV, phone) for ~$ 70 give or take 5 bucks.
COX presents vastly inferior triple bundle packages (minimal bandwidth internet, basic cable TV lineup, phone) for $ 75 (first 3 months) then a regular price of $ 100+.
I don’t know why they advertise a average value price when it is only for the first 3 months of your 2 year contract. And really, why even offer «high speed» internet at 1.5Mbps down? If I wanted to wait half a minute for every single internet browser window I open to load, I would have gone to the library or even a coffee shop down the street.
Their «customer service» agents are mindless robots.
Whenever I call to resolve a billing issue (frequent) or service problem, I end up asking myself why I even bothered to waste my time talking to a wall in the first place.
Even after escalating my complaints to the level of supervisors, I have never been able to reach some sort of reasonable resolution for a dispute with COX (always some sort of «sorry youre SH*T OUTTA LUCK» or «sorry there is nothing we can do at this point. thanks for wasting time out of your life to address your service/​billing issues»).
The Better Business Bureau seriously needs to look into and address the recurring customer complaints against COX. especially since many of us are stuck with COX being the sole contractors for internet in their region.
Avoid if possible.

I just spoke to a customer service rep to discuss why my bill over the last year has continuously gone up approximately $ 50! They told me all my promotions for being a new customer have expired and there was nothing I could do to lower my bill except start deleting services which would then terminate my price lock guarantee for the next 2 years! I was in complete shock when the rep hung up on me and said there was nothing else she could do for me! Wow! She was speaking over me when I was trying to explain… customer service is defintely not their strong point. I guess I am switching to dish.

OVERCHARGE ON BILL CONTINUOUSLY!
Cox Cable came out on a service call within a month of installation due to slow internet speed (we were getting 1.5 MPS and advertised speed is over 15 MPS. Tech came but had to leave because he didn’t have a new router to swap out. Another tech came the next day and installed a new router. We got charges $ 59. for the service call because they said we had to leave and made them reschedule the next day– which was not the case. Rep said they would reverse the charge, then tried to sell me an line insurance plan. This is the 3^rd fictitious charge by Cox Cable. The 1^st was for a router, which I had purchased at the Cox Comm. store myself and have a receipt for. 2^nd. I was charged for installation, which was advertised as free. All 3 times the rep on the phone made it sound like they were doing me a favor for adjusting my bill due to their errors.
I would give them no stars if I could.

Unaccountable robots with out souls or regard for fairness. Don’t give them your credit card number, address, or anything! Cox will use it against you. They won’t let you cancel your account because you can’t talk to someone who is «authorized». When you get transferred to a supervisor the phone cuts out and they drop the call. They continue to charge me after I canceled my account and then put me in collections after I refused to pay. Couldn’t get through to customer service as they always disconnected you before you can get anything accomplished. The collection agency can’t even verify my debt because they told me that cox won’t give them the information required to verify. Go with a reputable company or else you will find our time and money being taken away by lawyers, and collection agencies.

UPDATE: I sent Cox’s Customer Service a link to my review. The next day I get an email apologizing for the bad service and that someone would call me directly to disucss. It’s now been over 10 days without a single word. CLASSIC. Still would be a zero if I could.

The absolute worst internet provider on the planet. I work in the Tech Industry for a living, so I deal with problems as a career on a daily basis. I have yet to find a more unwilling, surly and generally unpleasant group of people who won’t help a paying customer. I have had cable internet for decades now and have never had the poor performance, inability to use my own mail servers and horrid staff in my life. If I ran a business and hired the people Cox Communications does, I would be bankrupt and living in the streets! Gee I wish I could have a monopoly … I could be making millions by providing the worst service and no support. Off to the BBB to file a compliant!