Classic Spa Service

Mike came and took apart the pump, repaired 3 leaks replaced some jets and gave us some great advice. Terrific. Total cost for 2 hours work and his expertise was $ 383.

I had to replace my spa’s gas heater due to my failure to keep the chemical levels properly maintained. Mike was awesome (again). I have used Mike in the past after several unsatisfactory repairs using another spa service in Redondo Beach. As usual he was on time and had my heater replaced in about 2 ½ hours. He also gave me precise instructions on how to operate the heater and properly add the right chemicals to the water. If you need a spa repair or monthly service I highly recommend Mike and Classic Spa Service.

Mike came over to help me start my spa for the first time, he was frickin awesome! Well worth the money for the instruction and experience he offers! Don’t use anybody else!

I have used this service twice now for my Hot Springs tub. Mike and Harrison are both very knowledgeable, and always get the job done! I highly recommend their services.

Mike just saved me close to $ 1000 on repair that was quoted by Don Baker Spa who had told me I needed a new heater for my spa. Instead, I paid Classic Spa/​Mike his minimal diagnosis fees ($ 110 in 2015) and he fixed it in 10 minutes! He walked me through with the equipment to show everything, and how things are working fine — and showed me how to reset the system.
What DB Spa did to trick me was unethical and criminal, but I am glad to run into Classic Spa who restores trust in local business ethics.
Mike showed me how to reboot the heater (which was not in the manual). He also helped me understand how to take care of the spa more easily, and fixed the diverter that was starting to leak, and told me in plain language why that was happening and what needed to be done — and fixed it.
What can I add to this review? If honesty, integrity, and professionalism mean anything to you, look no further. 40 years of experience and customer referral to go with my review. Don’t waste your time and money looking for other people to fix or help with your spa troubles.
I highly recommend.

Nike is the real deal. I was having trouble finding a local repairman for my jet tub that was leaking. He came over and tried his best to fix it without replacing it to save me money witch is rare these days among contractors. We eventually had to replace it and it’s working perfectly. He’s a real cool guy that’s honest. Would highly recommend him.
Miguel
West Adams

Honest and reliable. Great advice as well as service.

Had awesome service from Mike! Got me up and rolling, even when the manufacturer sent the wrong part. He’s got integrity … highly recommend!

I just bought a new home 3 weeks ago and it came with a 12′ Swim Spa. I searched around for someone to come out to my home and clean the spa, make sure it’s working properly and teach me how to use it. I went through 5 regular pool service companies that kept telling me they couldn’t or wouldn’t help. Then I found Mike on Unilocal and sent him a message. He responded within a day. We spoke on the phone twice. He told me that Thousand Oaks was a bit far for him to travel but he said he had faith in me that I could take care of everything myself with him guiding me. He asked me to email him the owners manual so that he could read it and explain to me what to do. I just got off the phone with him and he broke it all down.
Unbelievable that he spent as much time with me as he did and didn’t ask for a dime. Here is someone that truly loves his craft. He has been at this for over 40 years and I bet he feels like he has never worked a day in his life. That’s what it’s like when you have passion for what you do.
Thank you Mike for your time and patience. Your generosity did not go unnoticed. Check your mail in a couple of days :)
Mike Pincus

Mike is truly a pro at customer service! He cares about his customers 100 percent which to me is the main reason I select a service company. I came in with a load of problems from a spa dealer and he offered to come by and see the spa I bought used without even charging me. His expertise and sincere caring is what has bonded me as a lifelong customer. This may be the only person you can trust in an otherwise shady industry. Do not even think about using anyone else to service your spa.

Fast, honest, informative — everything I could ask for. Thank you!

These Guys are amazing, they took my spa on the verge of death, made it fully functional and even found a great deal for me on a used spa cover which saved me hundreds of dollars. Do not let any random pool guy touch your spa, you need to call Mike and his gang! Thanks for everything guys!

Great service from Mike. Very honest and concise. He took the time to explain things clearly and even made recommendations that meant he wouldn’t be able to make money off of us. I really appreciated his approach and will certainly be contacting him to manage our new spa in a few weeks. If you need spa service, you’d be crazy not to give him a call.

There’s a solid reason why Classic Spa gets 5 star ratings… because they’ve earned it!
My spa hadn’t been working and I had exhausted solutions I was comfortable performing. Time to bring in the experts… and Mike is an expert’s expert. He’s been in this business a long time and exacts his craft as professionally as you could expect. When you find that level of expertise and pricing is fair, that’s a keeper.
Mike’s communication was great not only in person but also confirming the appointment the day of. His promptness was great. He was replacing some parts to our spa and also performing some repairs. As we discussed an issue with the motherboard, I knew that replacing some worn out capacitors would correct it and this is exactly what Mike confirmed. I agreed to perform the replacement which saved me a lot of money. I’m no electrician but motivation came through the savings and the availability of good soldering tutorials on youtube,
Pricing on parts was fair and Mike’s spa knowledge applied to repairing were awesome. Mike and Lorne were able to replace the parts in a jiffy. Then came the repair effort which is where Mike’s expertise really pays off. I’ve had the spa 10 years so some service time was bound to occur. Mike was able to repair the spa and get the it back up and working. I now feel like I have a brand new spa with the performance revived, a replaced cover, new head rests and a couple new knobs.
Thank you Classic Spa!

Could not be happier! Mike gave me my spa back. Instantly he knew the problem and had the parts on hand to repair it immediately. Mike pointed out where the problems were and was honest and fair about the cost. My problem was special due to the short adding to further damage but Mike had so much experience he went the extra distance and got it fixed for far less than quoted. Can’t get any more honest than that. As another reviewer pointed out… 5 stars is difficult to achieve and keep and due to his expertise Mike and Classic spas has accomplished it with me. He even directed me to a place on eBay to buy replacement jets and complete that part of the job myself instead of trying to add to the bill. Great company!

Every Classic Spa technician that has serviced my spa is great to work with. They are prompt in arriving when they are scheduled, unless they can actually be there earlier due to an earlier service being quick. In that case they will call to see if it is convenient for you to have them come earlier. Great consideration for their customer. After examining and testing the problem, they will offer a few alternatives to the actual replacement of the offending part. Mike, for example, had a salvaged part to a pump that fixed my pump. He accepted a few pounds of fruit as a fair trade. Great loyalty to their customer.
I do know this about the employees of Classic Spa Service; they are very experienced and, even more important, they can be trusted. They inform you of the problem and will quote a fair price for the part and the service. You don’t need to look further for spa service than Classic Spa Service.

I’d give Classic Spa 6 stars if Unilocal would let me. A family run business by an incredibly honest, friendly, and hardworking guy named Mike (who also’s able to make you laugh with a great joke or two!). You rarely find company’s like this anymore.
When I first purchased my spa I finally had it delivered and after filling it up water it started leaking everywhere. I frantically called a few Unilocaler’s in the area and Mike was the only one to pick up. Even though it was his day off he said «I can’t imagine how terrible it would feel to buy a spa and not have it work on the very first day» so he went out of his way to come by my house and get it working for me.
From that day on I’ve exclusively gone through him for all things spa related and have been «6 Star Satisfied». I wish all the companies I deal with regularly for other things in life were similar family business’s run by guys like Mike.
Long story short — if you own a spa and live in the area Classic Spa is the way to go. Mike is the Man.

I don’t think I’ve ever seen a service provider who has nothing but 5-​star reviews… but this is not a fake. The dude is amazing.
I went in just to buy chemicals and left with a step-​by-​step sense of what I had been doing wrong — and how to fix it. He even made a joke that, because I’m a new spa owner, I’m the easiest to «train».
Mike has my business for as long as I own my spa!

Got a Spa? Call Mike Durand «The Hot Tub Man» For service or advice… his expertise is unmatched. We’ve known Mike for 20 years+ and he’s been there for us when we needed help with our spa.

I can’t say enough good things about Mike and Classic Spa Service! We love our spa and when it stopped heating recently, we started looking for someone to come out and figure out what was wrong. Classic Spa Service stood out head and shoulders above numerous other companies in the area so we gave them a call. Mike was courteous and professional on the phone and [correctly] diagnosed our problem while we were talking. We were able to schedule an appointment the very next day and not only was Mike on time, he gave us a heads up call that he was on his way and actually showed up a little early. While repairing the spa, he pointed out some other minor things and took the time to answer all of my questions and to explain everything. His 40 years of experience is definitely reflected in his work.
The bottom line: From this day forward, I will never call anyone but Classic Spa Service for anything regarding OUR spa and I will recommend them to anyone who needs spa service. Mike & Co definitely know their stuff, their prices are fair and reasonable, and they’re prompt and professional. An awesome customer experience!
Thanks for getting us back up and running again so quickly!