Ceva Logistics

Can I leave a zero star review? I ordered beds from an online company and they work through Amazon and used delivery through Ceva. Someone needed to be home to accept delivery for the 2 beds. The first delivery window was on a Friday and it was missed. No phone call, no explanation. I called after the delivery window ended and was told to reschedule. I rescheduled. One of the beds showed up. The delivery drivers wouldn’t let us inspect the package — and only one bed was delivered. They wanted none of my complaints and drove away. I spent 2 hours figuring out the problem only to find that one bed never made it on the truck. Upon opening the other box… one of the large pieces was broken. So there were three problems with my order, all Ceva’s fault and the 2^nd bed is still missing. I am told to call Amazon and report it as lost. Isn’t this their job? I’m hoping for a Christmas miracle and all I can say is I’m glad Santa doesn’t use Ceva delivery. I would seriously cancel an order if I was ever forced to use them again, I’m that angry about this company.

I ordered a 75 inch Sony TV from Frys Electronic, they are actually contracted it out for a third party company for delivery which is in this case Ceva Logistics is handling it. Ceva Logistics called me through an automated phone system on 11/​30/​2015 to schedule delivery on 12/​03/​2015 between 9am to 1pm, I took a day off work to sit at home waiting for a delivery… Nothing happened until 3:30pm, I then called Ceva Logistics to find out, the lady who answered the phone said that she could not find my delivery on their schedule at all, she then told me she has to go to talk to a Manager and she puts me on hold for about 10 minutes, then she came back and told me that the Manager had rescheduled till the next day which is Friday 12/​04/​2015 and guaranteed me an on time delivery between 9am till 1pm.
Here I am, taking another day off work sitting at home waiting, the clock’s ticking till 2:30pm…still nothing, I then called Ceva Logistics and the lady who answered the phone told me that they scheduled for a delivery yesterday which is Thursday 12/​03/​2015, What the …
??? Then I found out that they put a lied comment on their online tracking system that «customer could not be contacted» …I took 2 days off work without getting pay (I am in sales and get paid commission only) and here I am with… nothing. Running out of patience, I called Frys Electronics to report them the situation, the lady from Frys was kind enough to call Ceva Logistics and put me on a 3 ways communication with a so-​called Manager, this guy hung up on me during the conversation (I really don’t want to accuse anyone as may be the phone line accidentally got cut off but till now no one has called me back as they have my full detail contact number.
I called Frys electronic back again and got helped by a gentleman name Joshua, Joshua was very nice and tried to help, he put me on hold to called Ceva Logistics and after about 5 minutes, he got back to me and said that he’s got no luck to talk to anyone from Ceva Logistics.
What a horrible, horrible, horrible… experience. Ironically, a few weeks ago, I myself served 2 customers who are working for Ceva Logistics and they demanded not to deal with my salesmen, they only wanted to deal with Manager only (I am a Sales Manager at one of the Socal major car dealership)) and they demanded a high level of service including asking for a free lunch while waiting for their new car delivery.
I am sincerely hope that Frys Electronic and Costco cease their contract with Ceva Logistics as their level of service in today’s market will not be accepted and tolerable.

Ordered a bed frame from world market.
I wish world market review its ratings before they partnered up.
* only had 10am — 2pm window for delivery
* did not arrive during that horrible window
–without a call to let us know
— nor a call to reschedule.
I called to reschedule. again, they cannot accommodate any other time but 10am — 2pm so I agree.
* did not arrive again.
* did not call to reschedule.
* I went on their website to reschedule and it wouldn’t allow it since it was schedule to deliver today. even tho THEY canceled it.
* i’ve been on the phone ever since to reschedule.
I’ve wasted too much of my time on the phone and waiting for shipment.
**UPDATES
I tried to get the shipment at least 5 more times since this post. I still haven’t received it and I gave up. I finally canceled the order after a month and a half of nightmare. I’m stupid to have waited and gave too many second changes.
The problem is that
* they never come on scheduled days.
* they never call 30 minutes before they come. (even though they said they will)
* they show up on random days without warning.
so basically it’s impossible to receive the shipment unless i’m able to stay in my house for a month waiting for some random visit from a delivery company. that’s basically it.

These people missed their delivery window for my Costco TV. When I complained to Costco, they called and promised they would deliver later that day. They failed to deliver, no call no show.
I complained again to Costco. They apologized and advised Ceva would immediately schedule another delivery window. Ceva was unwilling to work within my schedule to give me a reasonable delivery window, so I requested they cancel my order. Then they decided to just reschedule my delivery for a day of their choice. I logged in to their site to cancel their arbitrary delivery, and found they had logged false information in the tracking.
I contacted Costco and lodged a complaint. Beware if you buy anything online at Costco or deal with anyone using this company. Frustration and headache are all you will get.

After reading the comments posted here, I was really skeptical with the delivery. And I considered to cancel my order from
However my experience was very pleasant. It was on time, and the delivery person was friendly. I expected he would leave the TV at the front door, instead he helped me moving it into the family room.

Can I give this place negative stars?
We found a really great deal on Amazon for a TV. They came and delivered it and left. When we opened the box to install it, there was a giant crack in the TV. We looked at the box and it was dented. So, it looks like something fell on it in delivery. We wanted to order it again but it was sold out. GRRRRR.
Lucky, Costco had the same TV for the same price. We ordered it online and had it shipped to our house by the same incompetent company. This time when it arrived I inspected the outer box and noticed a huge dent and hole in the box. I had the delivery guys open the box to inspect the TV. It looked fine. WRONG. We set up the TV and when we turned it on, there was a giant rainbow blur on the side where the dent was… and huge diagonal rainbows from where the box was dented.
Seriously…what gives? I mean, it’s no secret as to what the contents of the box are because it says right there «Samsung TV» Oh and there is a friggen GIANT picture of a TV on the outside of the box as well. Knowing this… wouldn’t you take extra care of your delivery and not put a bunch of heavy sh! t on top of it?
I called Costco back and thankfully they have it in the store where I will physically be going to pick it up.

I ordered a TV from Costco, and I needed to schedule a delivery. Their online system walked me through the process, and when I got to the scheduling part, it said that I’d need to call them. They told me that my TV was in Tracy and when it got to Hayward they would call me to schedule the delivery. They mentioned that they were close enough that if I wanted, I could go pick it up from them, and I mentioned that Costco is almost as close, but it’s a big TV and I wanted it delivered. They were actually doing that to be nice, so I can’t fault them. They said that if the TV came in that night, I could still schedule the delivery for the next morning, but I never got the call. So it would have to wait until the day after that. But they didn’t call the day after that. I checked the online system and it showed that my TV went from Tracy to Sacramento to San Francisco, where it still is. If it does get to Hayward, it’s way past business hours so the earliest they could call me would be the day I expected the delivery in the first place, in the event that it hadn’t come in that night.
UPDATE: They didn’t call me the next day either, and the on line system still showed the TV in SF instead of Hayward, where they said it would be. So I called them. They said I could schedule delivery immediately, and I scheduled it for the next morning between 8 am and noon. I was supposed to get a call a half hour beforehand. The TV showed up unannounced at 7:30 am in perfect condition. The box was in perfect condition without so much as a scratch or scrape on it.
Aside from their poor communication, and the fact that they never called me once to schedule anything (it came down to me looking at the status on Costco’s website to know it had been shipped) it did get delivered just fine, although I should have had the opportunity to get it earlier.

I know you’re hesitant to believe all of these bad reviews, but heed the warnings… This company is awful. I had an appointment to get a piece of furniture delivered and took off work that day in order to meet them. I waited through almost the full 4 hour window, only to look outside of my house and see a delivery truck driving away. I was waiting around for them the whole time, and no one once came up the steps to my house. I promptly called CEVA to figure it out, only to be hung up on once I told them the issue. This was last week, and I still haven’t been able to get ahold of them to deliver my expensive dresser. What the hell.

For those few who had a 5 star service, consider yourselves lucky!
What a bunch of incompetent, stupid jerks! Twice, I was STUCK with these morons for delivery service for items I ordered from two, separate companies. For the first delivery, they called to schedule a date/​time, but, of course, they called when I wasn’t home. Okay, BUT, they only called once, and it was in the afternoon just before their offices are closed for the day. So, by the time I received the message, it was too late to schedule for a next day delivery. Okay, so I eventually scheduled a delivery date/​time. It was for a four hour window, several days later.
The day of the delivery was a TOTAL fiasco! At the end of the four hour window, these bozos had yet to show-​up! So, I started making phone calls, wanting to know what happen, of course! I even called
(it was an item I ordered from them) to enlist their help. (I gladly give Costco 5+ stars for their excellent help and determination to resolve this problem!)
First, I’m told they’ll be there, they are behind from schedule for some dumbass reason that made no sense.
also calls them up and seems to get the run around as well. Eventually, I had to leave, so my girlfriend took over, and she spent another TWO, REALLY AGGRAVATING HOURS on the phone to get the delivery issue resolved! It was obvious by this time that the delivery wasn’t going to happen as scheduled, and ended-​up being rescheduled for the next day. (Even then, I think it was because of Costco.com’s help that the delivery was scheduled for next day; these jerks wanted to reschedule for several days later!!) So, I wasted a whole day as well the aggravating phone calls to get this problem resolved. The delivery finally came, but the fact remains that these asses have poor customer service skills, don’t care, and don’t even apologize for their stupidity!
Of course, fate is NOT done torturing me with these incompetent fools!
A couple of weeks later, I ordered an item from
, with delivery from, wait for it… these dumbasses! And, keeping true to their nature of crappy service, this delivery had problems as well ! (Why break a trend, right!!) And, just as with
helping me resolve my delivery problem,
stepped-​in to help me out as well! (I also give
5+ stars for their excellent customer service and help!). While the item was delivered on the date agreed upon, it was TWO hours late in getting here, but that was ONLY because of Amazon’s help! The buttheads (I swear this company MUST be run by Beavis and Butthead – has to be!!) wanted to wait until the next day to deliver, for some dumbass reason that made NO sense whatsoever!
I hope, in the future, I can select a different company for my delivery needs, even if I have to pay extra! This company is definitely one to avoid, if you can!
Pathetic jerks!

Terrible customer service. Terrible delivery service. Just really bad all around. DO NOT USE THIS COMPANY FOR ANYTHING. They will just give you headaches.

Super late no the delivery, which I had to schedule during work hours. This company should not be used by Amazon.

I watched these guys destroy my new furniture right in front of me.
Ordered a beautiful off-​white sofa and accent chair set from One Kings Lane. Waited months for it to be shipped. Today, two men COVERED in black greasy silt showed up with the furniture. I mean covered; their faces, clothes, everything was smudged black as though they were cleaning chimneys. They asked to wash their hands in my kitchen which I happily agreed to.
As they took the protective coverings off the furniture, I watched helplessly as they smudged one of the cushions of the couch and left a very noticeable mark on the arm. When I pointed it out and asked what we were going to do about it, the lead guy laughed and quipped, «Flip it over so nobody sees it?» When I pointed out the mark on the arm of the couch he rubbed at it and said «I mean you could probably clean it, it’s not that bad.» The kicker here is that this is called «White Glove Service»!
When I turned my attention to the accent chair to make sure it didn’t have marks as well, I moved aside the cushion which had been set awkwardly in such a way as to obscure the front of the chair. The entire front bottom frame of the piece was broken and crumpled in on itself. The delivery men claimed to not have noticed.
Useless, careless service with no integrity.

Wish I could give less stars. AKA NONE!
Ordered a TV, like a lot of people here, said it was to be shipped «by 8 PM» what does that even mean? And ALL day it said on the tracking information «on time». So of course we had to check ALL day and be around ALL day waiting for the order. No one called us about the shipment like many other people received on here. Finally, after waiting ALL day we get an email saying it’s still 3 hours away in Salt lake with «invalid shipping information». Hmmm. would have loved a call about that before I waited ALL DAY for it. Then, we call the company to get it straighten out. As I’m explaining what happened (perfectly calm) about the email I received, the woman on the line cuts me off immediately saying:
«ma’am» (I stop talking) then she continued with «ma’am, ma’am. ma’am» (i’m still not talking) «this is NOT the right number. I’m going to transfer you and give you the number, is that okay?»
me: «yes that’s fine»
her: «ma’am IS THAT okay? I’m going to transfer you so just hold on.»
me: «yeah that’s fine just transfer me.»
her: «okay I’m going to transfer you just wait a minute»
me: «okay thank you»
her: «okay i’m transferring you»
me: «OKAY»
Waited FOREVER for a guy to get on and again as I’m explaining, I’m cut off AGAIN and he tells me I have to call another number… Asks me if I’m ready for the number like 12 times and then hangs up before I even responded to him. Called the number and guess what! NOT A WORKING NUMBER! So I’m back on the phone waiting even longer than before. Cannot believe the level of incompetence here. I just want my damn TV!

STAY AWAY FROM THIS COMPANY
I had two large size items from Amazon in the last 2 weeks.
Here is the very brief story…
For the first item I was scheduled on Friday between 3pm — 6pm. Driver of CEVA calls me around 2pm and says “I will be there right before 4pm is that ok?“
— Sure it is… It was 3−6pm anyway.
I go out to do some shopping and 2.55pm I get a call.
— I am here in front of your door.
— You said right before 4pm??? but no worries I am very close I can be home in 5 minutes.
— I cant wait… You supposed to be here.
— it is 2.55 though.
— My watch says it is 3.00. I have to go now.
— My friend I will complain about you with this attitude. I am right outside of the gate anyway…
— I dont care if you complain…
We pulled over while they were unloading the item… My wife confronts him about his attitude “and trust me she is the nice one in the family“
The driver who hates his job says “I dont want to argue with you just sign this“
Anyway, we called the company and complained about him…
A week later my second item from amazon is a no show… I called amazon and guess what the transportation company is CEVA AGAIN…
they check the records and said “Driver called you but no answer“
NOT TRUE… I was home all day waiting for the item my phone next to me…- Probably the same guy:)))))
I still have not received my second item… Amazon said I can cancel my orders if the transportation company is CEVA for the future orders…
I WILL DO THAT…
BE AWARE…
UPDATE: I managed to get somebody on the phone… They cant deliver it tomorrow because they are CLOSED (Friday) it will be delivered on SATURDAY and I SHOULD CALL to figure out the ETA on Saturday morning…
Dear CEVA how badly are you paying your employees that WE customers are getting such bad service… At least one singe “We are sorry“ would be nice… Nope did not even receive that… I feel like you think you are doing US a favor by delivering our items… I fired people for less… CUSTOMERS are how you pay your salaries — including Ceo, Cfo salaries — never forget that…

If I could give them zero stars I would. It’s unfortunate that a reputable business like Costco uses such a subpar, disorganized company like Ceva. Here’s what happened.
I ordered a patio set online from Costco on 3÷25÷15. I received an email from Ceva on 3÷27÷15 to schedule a delivery. I made the delivery for Friday 4÷3÷15, 1 week later so my husband would be home. On 4÷2÷15 Ceva called him to reschedule because the order was not complete. The woman said there was only 3 out of 4 boxes and she would call him back later with more information. 5 hours later no call back so he calls them. Surprise surprise the same woman he talked to earlier has no knowledge of the call and told us we should call the L. A local office. Fine, we called and spoke to another woman who seemed more helpful. She said she ordered a dock check and it takes about 24 hours to find out results and she would call us back in the morning or we could call back around 9am. We didn’t hear back the next morning so we called them and a different woman answered who had no idea about our order and she would need to order a dock check that could take 24 hours. Am I in the twilight zone? That’s the same shpeel the other person gave us. We told her we called yesterday and someone told us we would know the status today. She told us there was no record of our call or any notes. WTF?! So now we have to wait 2 more days because they do not deliver on Sundays. Finally, Monday morning 4÷6÷15 comes, oh hey, it’s out for delivery and an adult needs to be present between 1−5pm. Vonduvar! My husband owns 2 businesses and can’t afford to stay home and wait for the delivery so my son ends up not being able to go to work so someone can be home. Wouldn’t cha know the delivery arrives at 415p. The drivers have absolutely no personality or people skills and are mindless robots. I happen to show up just as they were walking out of my driveway and I asked one of the guys ‘oh Hi was my son able to check the boxes to make sure all the pieces are there?’ He said with a flat affect «we can’t stay if you have a problem call Costco», and walked to his truck. You bet your tighty whities I’ll be contacting Costco. What a horrible reflection of Costco, they seriously need to change delivery contracts. I haven’t been able to check the contents because they are heavy and i have to wait until Friday, my husband’s only day off. Costco is constantly sending promos and deals about their online store but if Ceva is their deliverer you can forget about me ever making another online purchase!!!

Horrible delivery experience. Rude customer service people. Not even a hint of remorse for their service failure. I will check the shipper before buying another large ticket item on Amazon.
The one benefit is that you are on hold so long you can memorize all their marketing jargon with high concentrations of buzzwords. I now believe I can slam them on Unilocal with a high velocity, cost effective approach to be read by a network of ISO certified consumers with a broad array of specialized multimodal interests and experiences.

Update:
Ceva «lost» 2 TVs six times in 3 weeks. Gave up – had them hold the TV at their location so we could just pick it up ourselves.

UNPROFESSIONAL!!! WHERE’S MY TV?
I ordered a TV from Costco on Dec. 1 for cyber Monday. Delivery was set for Dec. 5 and they didn’t show up. FAIL! Then after multiple phone calls I got another delivery date Dec. 9. FAIL! Then today Dec. 13 they said 8am-​12 and again no-​show FAIL! I’m confused and angryyyyy.
The Los Angeles office is not answering their phones. I don’t care how busy you are what kind of business has an answering machine on from morning until close? I’ve called at least 5 times each day for the past 2 week and no answer. Someone needs to step up and face the music and start returning messages.
I called Costco every day! Costco representatives have been super apologetic and are shocked as well. They too have been kept on hold forever. Costco standards of customer service is being seriously tarnished because of CEVA. They told me to ask for «WILLIAM» at CEVA and that he approved my delivery dates… who the hell is this guy?! TERMINATE WILLIAM he does not know how to run a business!!!
I have missed two days of work, been put under extreme stress and anger and lost valuable time because of CEVA’s failed delivery.
After reading all these negative reviews I think it’s obvious this business should be dropped by Amazon and Costco. I’m writing to the BBB (better business bureau) to have them investigated. This is ridiculous. Here’s the BBB info in case anyone else wants to send a complaint:
Better Business Bureau: 213−631−3600
Email:

This company SUCKS. I would give negative stars if I could. We have unfortunately had to suffer their incompetence multiple times because we had no choice of delivery carriers. In this latest instance, we were supposed to receive our item last Friday. Our item was in the warehouse. But the driver left before they put it on the truck! Today it finally arrived. It is an extremely heavy item in multiple boxes. They would not place the boxes anywhere but the entryway to the house because we «only had basic delivery». Then they gave me some b.s. about not wanting to be liable for damage to the house (which is a moot point if I waive liability). They’re just lazy.
The last time we had to deal with them it was for a patio set from home depot. There were three boxes, but only 2 of the 3 were from the actual set! I refused the third box, which addled them — I told them that since I did not order what was in that box, I would not accept it. After calling their supervisor, they agreed to put it back on the truck. We called home depot and demanded that they use another delivery service to finish the order (which they did).
So maybe you can call your vendor and demand they use another company.

This is by far the worst delivery experience I have ever dealt with.
I still don’t have my package after 5 rescheduled «attempts.»
I waited many half-​days, and the company never came during its scheduled time.
After having a three-​way call with amazon customer service and a Ceva representative, they actually confirmed a delivery date for today.
This morning I get a call from Ceva saying that they lost one of the two parts of my package, so they couldn’t deliver it…
The story continues. I called Amazon again, and then I actually got Ceva to deliver the one part of the package, but it was the WRONG package. It didn’t belong to me.
My question is why does Amazon, Costco, and other huge companies affiliate themselves with a deliver company that is so unreliable?
I, also, agree with all of the other reviews. other than the one lucky customer who actually received her order.