Cal Tile Center

I visited multiple tile stores in South Bay and Cal Tile has the most competitive prices in the area. Tom Brady was most helpful finalizing our purchase of two different porcelain tiles we will use for our kitchen. He’s an honest man, which I appreciate. If you seen a tile at another tile store, most likely Cal Tile can order it.

Horrible service. Walked in w my family and there were many customers standing around looking for help. The workers did nothing to acknowledge anyone. Customers had to go and ask if they could get some help. Once agreed then the worker was very rude and acted as she had something better to do. Rolled her eyes and sighed! I would think a place that works off commission would be eager to help. Apparently not. The merchandise is expensive and they are not willing to negotiate. What a waste of time.

I’ve been in the process of remodeling 2 bathrooms in my home. I needed floor and wall tile, and after visiting a number of tile stores, including Classic Tile, B&W Tile, Lowes and Home Depot, I was quickly overwhelmed, having never picked out floor AND wall tile together, and really knew nothing about tile. At Classic Tile, they mainly sit at their desks and wait for your questions, and were no help at all. And Lowes and Home Depot, you can forget ANY help. I walked into Cal Tile and was so pleasantly surprised. Michael came over to greet me almost immediately and spent a good hour walking me through all the displays, of which there are many. He was VERY knowledgable, never overbearing. I actually enjoyed myself and in the process picked out some killer tile and backsplash, and the correct color of grout and he gave me tips about the size of the grout lines (Who knew?). My bathroom looks fabulous and I will be back later this week to start the process for my 2^nd bathroom. If I could give more stars I would. And one more thing, the prices were better than Lowes or Home Depot

Cal Tile Center is fantastic! My husband and I had been to other tile stores and just happened on this one. Not only did they have the best selection but they were so helpful! They were knowledgeable and appropriate in their suggestions. They didn’t care that we had samples from other stores with us. They let us know an estimate right away. They informed us when the materials would arrive. They even told us where we might save money. Erika was delightful! She genuinely seemed interested and she knew her trade! Thank you so much!
J and T

I have placed about 5 orders with Cal Tile Center. I have my own tile installer so I did not get a contractors discount. However, you can visit their web site and get discounts by printing their coupons. Tom and Mario are very knowledgeable and have a good eye for what will work and how to complete your project within your budget. Tom is very honest. I showed him some Lowes tile I was interested in and he said it was a good deal and I should by from Lowes. The showroom is open 7 days per week. What is bound to happen is that you will need to change your orders adding and subtracting items. Cal Tile has fairly quick delivery usually with 1 week. I have read the negative reviews on service and I can say that I have never received poor service but sometimes you do need to wait for available sales people, but when you do get the sales people you are usually dealing with someone with 15+ years of experience. As for prices, they are higher on some items that you will find on the internet and I have ordered some glass tiles on the internet only to find the order late and damaged. Tile stuff is heavy and is prone to breakage. I have used Tile Galaxy in Carson and they are a bit better on pricing but I needed to drive to Carson and the sales people are nowhere near as knowledgeable. Cal Tile will also usually let you order less than a full box. The bottom line for me is Cal Tile is fairly dependable and close. Chances are your project schedule is very important and the material cost of your project may be far less than the labor component so paying a bit more than internet pricing cheap insurance unless you are dealing with very large numbers. Even so, I’d still see if I could source some parts of your project to Cal Tile if they are close by your house to minimize your risk of your project being delayed.

Horrible customer service. My contractor suggested I come here to look at tiles for the kitchen I am remodeling. I came in on a Saturday and spoke to Tom. We talked about what I wanted to do and decided he would have someone come out and measure the following Saturday. He told me he would call me on Monday to confirm the time. He never called. I waited until Tuesday and I called HIM. His response was «oh, I meant to call the fabricator to confirm, let me do that now and I will call you right back». He never called me back. On Wednesday, whoever he contracts with called me to confirm coming our appt. for that Saturday. She asked if they could come at 4pm and I said that was not good for me, could they come earlier. She had to check and would call me back. She actually DID call back and said someone would be out between 8:30 — 9:00am. On Saturday at 9:15am, when no one showed up, I called Tom and he said, «oh, I don’t know anything about this, let me call you back in five minutes». One hour later, someone who works for him called to say there was a screw up and could we try to reschedule. By that point, I had had enough. I went to another tile place in town and am so glad I did.

Mimi helped us out with a hard to find slab of Ceasar Stone. She was great to deal with. Her price was reasonable and competitive.
The store has a huge selection of kitchen and bath tiles. All around great experience. We will definitely be back!

I had good luck finding the tile I needed and super helpful service by Tom in getting my tile amounts figured out. If only the follow-​through on my order went as well as it did at the start…
I ordered with approximately 1 week to spare between delivery and installation, but then I got a call on the day my tile was supposed to arrive and it turned out that one detail of my order (the adding of a bullnose on 3 pieces of tile) got completely missed. Now my tile will not be ready in time for installation and it was THEIR mistake. We double-​checked and it was clearly included on the invoice. Adding insult to injury, they tell me that they UNDERCHARGED me for the bullnosing, and now want me to pay an extra 50 bucks for the tile they will be delivering a day AFTER it was supposed to be installed.
Not happy.

Cal Tile is a nice center and really good for looking at different displays; however, after I priced them against a few others, I realized it’s over twice as expensive! I highly recommend checking out Seven Stones (
) instead. They are knowledgable and MUCH more reasonable!

Learn from my mistake and call for pricing before going over there. I needed a part that cost about $ 30 online, but I thought I’d support a local business and pick it up instead. When I got there, they told me the price was $ 75! I said «are you sure? It’s only $ 30 online!» and they said I would have to pay shipping if I ordered online (not true actually, but in any event, it would never be $ 45 for shipping). I called another local shop who had the same part for $ 32.99. I said «well I can get it up the street for $ 32.99, you’re sure it’s $ 75?» and they said «yep» and were completely uninterested in working with me. So I drove to another tile shop and bought it there for less than half the price. So ridiculous!

Cal Tile has a very large selection and showroom. This is definitely a place to check out to get ideas and to see some samples in person. They are generally busy especially on weekends but there are always multiple employees on the floor and they’re fairly responsive. They do not have in-​house installers but can recommend some tile experts if you’re looking for someone to install. The area where they lacked for me was in pricing. Every tile I priced was more expensive from here than from any other places I quoted. For example, for the tile I ended up using, the price I got from Cal Tile was $ 13.48/ sq ft versus an average (from five places) of $ 11.50 sq ft versus $ 8.74 sq ft which I ended up paying elsewhere. Considering I was doing about 400 sq ft this was a huge difference in price. This was the case for every porcelain tile I priced. To sum it up Cal Tile is definitely a place you want to check out if for nothing else but for the great selection and show room… but do your homework before placing an order.

We have visited at least 4 tile stores (5, if counting Home Depot) before finally finding something that fits both our budget and needs. Accomplished both in Cal Tile Center!
The store has a wide range of material to choose from, most of them are laid out in large sample boards so that you can visualize how it might look like in your home. The best part about this place is the service. Originally we met Nicholas who helped us, he has many years of experience in the field, he made excellent recommendations for our granite. We are immensely grateful for his help.
Mimi the manager was friendly, professional, and very informative. She answered every question timely, she insured the contractors were finished as promised and her follow up after the sale was very impressive. Overall we had a great experience with Cal Tile Center, they gave the best prices upfront compared to other stores.
Mimi and her team are all extremely helpful and knowledgeable. We liked the overall experience of shopping there and would definitely go back. We have already recommended the store to several of our friends.

Wow! Can not believe the other negative reviews on Cal Tile!
Mimi, the manager is very professional, knowledgable, friendly, and willing to help, and my fireplace renovation was a very small budgeted project. She helped me every step of the process in purchasing slate stone. Her «attention to detail» as well as the «consultative approach» to design & style was very impressive since it was my first time purchasing the materials, and believe me I shopped around.
I would highly recommend Cal Tile Center, not only was the product top notch quality, but the service I received not only from Mimi, but also the other associates who really went out of their way to make sure I got the right installer for my fireplace renovation.
If anybody would like a real live testimonial of Cal Tiles quality products or questioning good customer service, or even need a visual snapshot of my finished fireplace stone project, please email me at:

Had my entire kitchen redone from there with personal attention and suggestions by Mimi. Came out great and well within budget. Installation was super fast and professional. Going back for wall accent tile.

This place sucks! They have the worst return policy (if you even want to call it that, because they accept next to nothing back). The worst example is that they sold us the wrong type of grout for our project and wouldn’t even accept THAT back. I can’t believe that in saying this, but save yourself some money and headache and I to Home Depot or Lowe’s! So much for supporting local business.

We used Cal Tile Center to install limestone tile in my parents’ kitchen (as a backsplash) in 2009. They were professional and responded quickly to any concerns we had, though they were on the pricey side. They had a much larger selection than the other stores we looked at and their customer service was very helpful as we were deciding. They were on time, professional, and responsive when we called.

We had high hopes for this business as it came highly recommended by our contractor. Unfortunately, every deadline and time frame that we were told would happen did not and the teams were late each time. The worst part was when they came for the final installation the template designer had not measured correctly and they were off by at least 6 inches around the sink, making them go back and cut another piece of granite and install it the next day. Here I am still waiting for the crew, who will be at least 30 minutes late. What a shame. I’m sure they can do better.

One of the area’s best showrooms and you’ll get excellent advice from Mimi (or any of the other staff). They are patient with my wife’s every change and always pick up the phone to answer our calls — something not all tile places will do for you! Can’t wait to do more remodel project with Cal Tile and you can be assured I will always refer my Real Estate clients to this excellent showroom!

I’m not sure what sort of experience the other reviewer had but we had a great experience. We worked with MJ at Cal Tile and she spent a ton of time going through the various ideas she had, and even came up with a suggestion that ended up looking like something from HGTV. Everything came in so far under budget that we ended up doing way more than we had planned. We sold our home recently in ONE DAY and part of it was due to MJ’s design ideas. You can certainly shop around at Home Depot and Lowes, but ultimately you are going to get what you pay for. The quality of the granite and stone we bought are excellent and I appreciate the service and care we received during the stressful remodel. Thanks MJ and team.

Don’t go there! Mimi the owner will rip u off. HIGHWAY ROBBERY! She is way over price. I decided not to use her for my installation and she really socked it to me on purchasing my granite. She charged me a extra 1000 dollars. She is greedy! She did absolutely no work. After going to a couple other places and getting my tiles found out that she is known for this not working with her clients. Just go somewhere else…