Banner Carpets Flooring Center

Richard is a great guy! He’s reliable, honest and dependable. Turnaround time for his jobs are extremely fast and they always are stocked with plenty of supplies. When they do measuring of the house it’s going to be an honest measurement and not overcharge you on the measuring like other places. I also like the fact that they’ve been in business for over 50 years so you know they got to be doing something right. I remember as a kid hearing the banner carpet ads and they’re still in business that’s awesome. Thanks, Richard for always doing a phenomenal job!

Excellent price and service. I purchased 75 yards (3 rooms, plus hall and stairs) of nice mid to upper grade «remnant» carpeting and it was installed the following morning, quickly and efficiently, at a very competitive price. No surprises, no problems, no disappointments, all quality work. I will certainly use Banner Carpets again for my future projects.

Richard at Banner carpet was fantastic! We have used him numerous times and they have always done a great job. Quick and efficient, they have come through with great work. Their prices are competitive and their follow up service was remarkable! We highly recommend them for great carpet installation.

We recently had Banner Carpets install the carpets in our condo and are very satisfied with the overall experience.
Danny Rodgers has proven to be a great asset in helping us to select the right solution for our home and make sure this would be delivered-​and installed-​on time.
From the order to the installation it took approximately 2 weeks. We would gladly use them again for any future needs.

They recently finished installing luxury vinyl planks in my home and did a fantastic job. This is not the first time I have used them, and each time they were fast, professional, and reasonable. Richard, the owner, helped me select the best product for my needs (I have a dog that occasionally has accidents) and I am very pleased with the vinyl planks, which look just like wood but are totally waterproof!

Great professionals who knew how to guide me through all my flooring needs. I purchased wood flooring, carpeting and tile all at a great price. The installation was perfect and meticulous and the attention to detail was amazing. Banner Carpets made the entire process painless, I could not be happier, Richard is the best!

My wife & I went in to Banner Carpet’s showroom last June to select vinyl flooring for our condo’s common area (living room & kitchen) — appx. 450 sq. ft. ‘Banner’s Owner, Richard Bortsuk, recommended & sold us flooring that looked nice in his showroom & fit our budget (even though my wife expressed concerns about the apparent softness of the product — which Richard assured her would not be an issue.). The day the flooring was to be installed, Banner’s installer installed the material over sub-​floor at our entryway which was rotten & should have been replaced first. Instead of halting the installation as soon as the rotten sub floor was discovered & notifying us & his boss of the subfloor’s condition (unsuitable for the installation), Banner completed the entire installation. When we came home that evening, we discovered this problem. We called Banner immediately to let Richard know that our landing felt unstable and spongy when we walked on it, etc. Consequently, the freshly installed flooring was pulled up by Richard’s crew revealing a sub-​floor area that obviously needed to be replaced so a suitable surface on which the new flooring would be installed was in place. We immediately contracted with another builder to replace the subfloor at our expense — which was done 2 days later. Instead of ordering new flooring & simply starting over to ensure a proper result, Richard assured us his crew would be able to re-​install the same material (including the section that had to be ripped up) properly & seamlessly. We should have insisted on new material. Now, there is a jagged seam showing from where the flooring material had to be cut away from the rest of the installation in the area where the sub-​floor had been replaced– not in a corner mind you, but in the same landing/​entry area at the entrance to our home. To «add insult to injury,» the new flooring showed signs of heavy wear, i.e. dimples & depressions everywhere. This additional defect should have not had anything to do with our occupancy and these defects were present from Day #1 and they were pointed out to Richard, too. Additionally, when cleaner was used on this surface, the flooring became permanently spotted in several areas. We pointed this out to Richard who did come out to see these issues. Unfortunately we had a death in the family (really) & we were unable to keep the appointment. A few months later I decided I had to revisit this matter, so I called Richard back. He was not happy to hear from me, nor was he nice. I was told that a manufacturer’s inspection needed to be ordered. After waiting patiently for several weeks for the inspection & having the inspection done, the inspection co. (representing the manufacturer) denied our claims of poor installation, lack of wear-​ability & spotting. The 1^st inspection company had promised their findings in 10 business days — it took a month. We were shocked that our claim has apparently been denied. We were never sent a copy of the findings. To Banner/​Richard that should have been the end of this matter as far as he was concerned — at least that was his attitude. But, I called Richard and let him know that I wasn’t letting «this go,» so he agreed to bring in another inspection co. Finally, 3 weeks later, this was done & again our claim was denied based on the inspector’s findings that the damage to our flooring was no fault of the manufacturer.
My wife & I work 60 – 70 hrs. a week off site. We are home to sleep and on weekends. We are quiet neat people & our impact on our home is minimal — we even dine out most of the time. Our home is also professionally cleaned 2X/​month. After I called Richard to discuss this situation again, he coldly suggested we purchase laminate flooring from him but he told me it would cost appx. $ 2300.
If I were Richard, I would have offered to replace 100% of the flooring at HIS cost & waived the labor charge & informed the manufacturer of these obvious problems & TAKEN UP THESE MATTERS WITH THEM. At Richard’s insistence the installation had to be redone with the same material so now an ugly seam is in our entryway which we see every time we enter & exit our home — so do our guests. Contrary to Richard’s promise, this brand of flooring is NOT durable & it also stains permanently when anything but water is spilled on it. All along Richard was aiming to get the flooring manufacturer to pay ALL the related expenses to replace the material including his labor costs. Now that he has documentation he thinks he is in the clear. His position is I can start over & buy more flooring.
If I were Richard, I would have contacted the manufacture and insisted they cover the flooring quality issue & I would have also «fessed-​up» to my co.‘s part in the botched initial installation on top of rotten sub-​floor. Just be honest and make this right & do not put the blame & cost for this mess on a trusting customer. Like Nancy B stated, «Be warned.»

These guys are the worst — a must to avoid. They completely botched the work on our hard wood floors and then completely refused to take any responsibility for it. It will cost us thousands to repair the damage Banner Carpets Torrance has done to our house. Be warned.

I just recently purchased a new home and needed new flooring, but having a tight budget knew I wouldn’t be able to afford much. My friend told me to check out Banner Carpets and wow I was lucky I did. The sales staff was so helpful and knowledgable, I worked with Danny the salesman and Richard the owner. They sold me a houseful of designer carpet that was 60% off in the exact color I needed and having saved so much money we were able to tile our bathroom. The store selection is fantastic and the staff was very patient. They were very respectful to stay within my budget. I do have more work to do on the house and Banner will be my go to guys. Don’t go anywhere else but Banner. These guys are the best.